2026 Release Notes – Route4Me Product Updates & Release Notes

Map settings on the Routes Map and Route Editor were redesigned. Now, the Gear Icon on the map opens a full “Settings” panel instead of a pop-out menu. You can enable Map Layers as usual.

To customize an enabled Map Layer, click its name to see its settings on the right.

Open Your Routes Page

You can also save your map layer setup as a preset. Click “Preset” at the top of the panel to switch presets, save changes, or save your setup as a new preset. An asterisk (*) next to the preset name means it has unsaved changes.

NOTE: Presets save Map Layers but not the Map Type or layer filters. The “Default” preset can’t be deleted.

You can now select multiple Destinations on the Routes Timeline and move them together, even between routes. Left-click a Destination to select it, then use Ctrl/Cmd + Left-Click to add more or Shift + Left-Click to select a range.

Open Your Routes Page

NOTE: You can’t drop Destinations onto locked routes.

Next, drag any selected Destination to move the whole selection to another route or a new position on the same route. While you drag, a placeholder marks where each Destination was.

A tooltip shows where the Destinations will land and how the move affects the route.

When you drop them, a review panel opens, showing which route the Destinations come from, where they land, and how the move affects each route. Click “Move” to confirm or “Cancel” to keep routes unchanged.

The selected Destinations are moved together, and both routes update automatically. Destinations on both routes are renumbered, and their schedules are updated.

Learn more about moving Destinations between routes.

Columns listing Route Members and assigned Assets were redesigned to now show names. Previously, the “Members” column on the Routes Page only showed how many Members a route had. Now, it shows names up to the column’s width followed by the number of Members that didn’t fit.

To see all Members, click the Three-dot Icon. You can also view Member History and edit Members from the same list.

Open Your Routes Page

NOTE: The new column design is also used for “Members” and “Assets” in the “Routes” tab of Snapshots.

The Recurring Routes Page was renamed to Route Templates.

Templates are the reusable route plans from which recurring routes are generated. Previously, they were called Master Routes. Related actions were also renamed, such as “Create Route Template”.

Open Your Route Templates

NOTE: Existing Templates, schedules, and integrations are not affected, and no data was changed.

Refuel Destinations are now more visible on the Operations Dashboard Live Map. Destinations with the “Refuel” Service Category show a fuel pump icon on the map.

You can hover over Destinations to see their details, including Service Category.

Open Your Operations Dashboard

You can also track refueling metrics with the new “Refueling” tile. To add it, open “Dashboard Settings”, enable “Fleet”, and check the “Refueling” box. The tile shows refuel Destinations that are due by now (“Projected”), completed (“Actual”), and planned for the selected period (“Planned”).

You can now add fuel discounts to Route4Me via API and see discounted fuel prices in Fueling Station details.

Once your fuel provider’s list of discounted stations is added to your account, matching Fueling Stations show both the regular price and your discounted price. To see a station’s fuel price details, hover over it on the map.

NOTE: Fuel card discount data can currently be added and updated only through the Route4Me API.

The Routes Timeline is now available in the Route Editor. To open the Timeline, click the Arrow Button below the map.

All the Routes Timeline functions and tools for individual routes are available in the editor. You can zoom, scroll, fit all Destinations into view, and choose which route data and labels are shown using Timeline Settings. Additionally, you can drag and drop Destinations on the Timeline to easily resequence a route.

Open Your Routes Page

Users with route management access can now cancel routes. To cancel a route from its Route Snapshot, click the Down Arrow next to “Edit Route” and select “Cancel Route”.

You can cancel planned, started, paused, and resumed routes, but not completed ones.

Open Your Routes Page

Canceling routes requires a cancellation reason. To select a cancellation reason and cancel a route:

1. Click the “Reason” field in the “Cancel Route” popover.
2. Select a reason from those saved on the main Route4Me account.
3. Click “Cancel Route” to cancel the route or “Keep Route” to back out.

To create a new reason, click “Add Reason” and enter a 3-character code and a description. To delete a reason from your account, select it and click the Delete Icon.

Canceled routes show a red “Canceled” status, along with the cancellation reason and timestamp.

On the Routes Page, you can cancel a route from the Down Arrow menu next to “Open”.

To see why a route was canceled, hover over its “Canceled” status.

In the Route Editor, go to “Edit” and select “Cancel Route”.

The route status in the header then changes to “Canceled”.

You can now select multiple Destinations on the Routes Map simply by clicking. Then, you can move them to a specific route, even if they belong to different routes. Left-click a Destination to select it, then use:

• Ctrl/Cmd + Left-Click: Add or remove individual Destinations to your selection.
• Shift + Left-Click: Select a range of Destinations. For example, click #2 then Shift + Click #5 to select Destinations #2–#5.

Once your Destinations are selected, you can drag any one of them to move the whole selection.

Open Your Routes Page

NOTE: Depots, visited Destinations, and Destinations on locked routes are skipped when selecting.

Drag the selected Destinations onto another route’s line on the map, a new position on the same route, or use the Routes Timeline. While you drag, a placeholder marks where each Destination was.

When you drop them, a review panel opens and shows which routes the Destinations come from, where they land, and how the move affects each route. Click “Move” to confirm, or “Cancel” to back out.

NOTE: You can’t drop Destinations onto locked routes.

The selected Destinations are moved together, and routes update automatically. Both routes are renumbered, and their travel time and distance are recalculated. Learn more about moving Destinations between routes.

NOTE: Moving Destinations this way changes their route and sequence, never their address or map location.

You can now select a group of Destinations on the Routes Map and easily move them to another route. This enables you to reassign Destinations that are close together on the map, even when their sequence numbers are far apart. To select Destinations on the Routes Map:

1. Click the Lasso Select Icon in the map controls.
2. Draw around the Destinations you want to select.

All Destinations inside the shape are selected, even if they belong to different routes.

Open Your Routes Page

NOTE: Depots, visited Destinations, and Destinations on locked routes are skipped when selecting.

Next, simply click and drag any of the selected Destinations onto another route’s line on the map or onto a route’s row in the Routes Timeline. This will move all of them as a group. Once you drop them, a review panel opens.

The review panel shows which routes the Destinations come from, where they land in the target route, and how the move affects each route. Click “Move” to confirm or “Cancel” to keep routes unchanged.

NOTE: You can’t drop Destinations onto locked routes.

All selected Destinations are moved together; travel time and distance are recalculated for every affected route automatically. Learn more about moving Destinations between routes.

NOTE: Moving Destinations this way changes their route and sequence, never their address or map location.

A new Order Icon was added to the Routes Timeline. It indicates a Destination has an associated Customer Order. Additionally, when you hover over an Order Destination, you can check the corresponding Order’s details.

Open Your Routes Page

The “Merge Duplicate Locations” option when performing Bulk Address Operations was removed. This change streamlines the address import workflow by removing the automatic duplicate merging option.

All imported addresses and orders are now preserved exactly as uploaded, ensuring separate deliveries, tasks, or stops at the same address are never unintentionally combined.

Open Your Routes Page

When an Order’s Status changes to “Inbound Scan“, the Order Tracking Portal now shows “Received and Processing” instead of “Package Received“. The new wording fits all order types, including pallets, documents, food, service, etc.

Open Your Orders Page

NOTE: If you’ve customized this status description for your account, your wording is unchanged.

NOTE: This update is retroactive. Orders scanned before this change now show “Received and Processing“.

Route4Me now records a “Vehicle Refueled” event in your Activity Feed and in the Route Editor. Following on-route refueling and when a vehicle’s telematics fuel level rises during a route, the event logs the fuel level before and after the refill, so you can easily see when and how much each vehicle was refueled.

Open Your Activity Feed

NOTE: Vehicle Refueled events require a Telematics Connection that reports the vehicle’s fuel level.

The Routes Timeline was updated with the following new features and functionality:

1. Route Numbers: The list of enabled Timeline Routes has a new route number column.
2. Route Action Menu: A Three-dot Icon was added to Timeline Routes to show management actions. Previously, the same actions were accessible only when right-clicking.
3. Cluster Destinations: A “Clustering” checkbox was added to group destinations when looking at high-density routes.
4. Fit All Destinations: A new button was added to the zoom controls. It automatically fits all Destinations into a single view.
5. Open In Separate Window: A new button to open the Timeline in its own window like the image below.
6. Timeline Settings: A new button to open Timeline Settings where you can customize the displayed route data values and functionality of the Timeline.

Open Your Routes Page

Click the Settings Button in the bottom right to access the following settings and options:

1. Under the Route Name: Pick which entities or resources associated with routes are shown under route names.
2. Metrics: Enable up to three metrics to be displayed next to route names in a dedicated metrics column.
3. Show on Stops: Enable Destination Details to show as labels above Destinations in the Timeline.
   NOTE: Labels are hidden for visibility when many Destinations are visible. You may have to zoom in to see labels.
4. Drag and Drop (Review Move Impact): Enable a confirmation window when moving Destinations on the Timeline.

See the table below for a full list of options available in the “Timeline Settings” panel.

Table is not published.

A new “Source” field was added to the “Route Metrics” Panel in Route Snapshots. It enables you to select the tracking data source used to calculate values in Route Metrics. You can select:

• User Reported: Tracking based on manual route actions from the assigned User on the Driver Mobile App.
• Mobile App Detected: Automatically detected route actions by Driver Mobile App using Destination Geofencing.
• Telematics Detected: Tracking data automatically detected by a Telematics Vehicle’s installed telematics device.

Open Your Routes Page

A new, structured Route Settings panel was introduced to provide an improved experience when planning routes. The updated layout makes it easier to navigate, adjust, and understand optimization parameters in a unified interface.

This change improves consistency and readability across the UI by bringing Route4Me’s modern visual language to the Route Settings interface. You can find a full list of all available settings in the reference table below.

NOTE: This is a gradual release, and the update will be rolled out to all accounts over time.

Click To Plan A New Route

The “Filters” menu on the Company Snapshot Activity Feed tab now includes the “User” and “Routes” filters alongside “Activity Type“. Previously only “Activity Type” was available, so narrowing the company-wide feed to one User or one route meant leaving the Snapshot for the main Activity Feed. Both now offer the same filters.

Open Your Company Snapshot

The “Add Location” button was removed from the “Locations” tab. Snapshots are best for reviewing and managing existing records, while creating and managing Locations is done on the Locations Page with its own dedicated tools.

Furthermore, in the “Edit Contract” panel on the “Contracts” tab, the “Effective Dates” field is now labeled “Contract Dates“. Functionality is unchanged, the field still sets the start and end dates defining the period when the Contract is active. The new label matches the standalone Contracts Page.

You can now generate an AI Analysis report for a route from its Route Snapshot. Click “AI Analysis” to open the report. If you’re opening it for the first time, the system will generate a fresh Route Snapshot AI Analysis.

Open Your Routes Page

Each report leads with the headline finding and the key metrics behind it, followed by an executive summary explaining what drove the result and flagging the planning issues worth fixing.

You can select a report design to change how the report is laid out, regenerate it at any time to rebuild it with the latest data, or download it as a PDF to share outside Route4Me.

You can now generate an AI Analysis report for an Optimization from its snapshot. Open an Optimization Snapshot, click “Analysis“, and select “AI Analysis” to open the report. If you’re opening it for the first time, the system will generate a fresh Optimization Snapshot AI Analysis.

Open Your Optimizations

Each report opens with a verdict on the Optimization run, followed by the headline finding, the key metrics behind it, and an executive summary explaining what drove the result and what to change next.

Use the “Report design” menu to change how the report is laid out, click the Regenerate Icon to rebuild the report with the latest data, or click the Download Icon to save it as a PDF.

Filter options for Orders and Locations in the insert Destinations, Orders, and Locations interface on the Routes Page are now the same as their respective primary interfaces. Specifically, the “Orders” tab now has the same filters as the Orders Page, and the “Locations” tab has the same filters as the Locations Page.

Open Your Routes Page

You can now insert Company Facilities into routes as Destinations from the Routes Map. To access the “Insert Facility into Route” button, you can:

• Right-click a Facility marker on the Routes Map
• Hover over a Facility marker on the Routes Map and click the Three-dot Icon

From there, the steps for inserting a Facility into a route are the same as inserting route Destinations.

Open Your Routes Page

New filters were added to the Activity Feed page. The following Activity Types were added as filters:

• “Telematics Connection Created“
• “Telematics Connection Deleted“
• “Telematics Connection Updated“

This update enables you to easily find events related to Telematics Integrations on your company Activity Feed.

Open Your Activity Feed

A new “Source” field was added to the Summary Panel in Route Snapshots. It enables you to select the tracking data source used to show tracking updates and values on the snapshot page. You can select:

• User Reported: Tracking based on manual route actions from the assigned User on the Driver Mobile App.
• Mobile App Detected: Automatically detected route actions by Driver Mobile App using Destination Geofencing.
• Telematics Detected: Tracking data automatically detected by a Telematics Vehicle’s installed telematics device.

Open Your Routes Page

Filter options on the Orders Page were organized into four new categories (Order, Routing, Assignment & Attribution, and Dimensional & Financial) and a new “Search” field was added to the Filters menu.

New filter options were added for Customer, Service Type, SLA Policy, and No. of Routes. See the table below for a full list of Filters available on the Orders Page. Learn more about Order management and filters.

Open Your Orders Page

A new “Lock Status” field was added to the Summary Panel in Route Snapshots. It shows whether the corresponding route is locked or unlocked. Learn more about locking and unlocking routes.

Open Your Routes Page

The Routes Page’s assignable work panel from which you can drag-and-drop Destinations, Orders, and Locations into routes was updated. Now, when the panel isn’t wide enough to display all available toolbar actions, you’ll see a new overflow indicator showing the number of additional available actions. To see all actions, expand the width of the panel.

Open Your Routes Page

The Assignment Dashboard was updated to enable association between routes and Company Facilities in the “Facilities” tab. Click a date in a specific Facility’s row, and you can select or find routes scheduled for that date to associate with the Facility. Previously, you could only see but not change Facility association on the dashboard.

Open Your Assignment Dashboard

Filter options on the Locations Page were organized into five new categories (Location, Assignment & Attribution, Routing, Dimensional & Financial, and Connections) and a new “Search” field was added.

New filter options were added for Priority, Is Depot, Man-Hours, Assets, Pieces, Weight, Cube (volume), and Revenue Planned. See the table below for a full list of available Filters available on the Locations Page.

Open Your Locations Page

You can once again open a Route Manifest for any route from your Routes Page and the Route Editor.

NOTE: If you need Route Manifest access and it’s not available on your account, contact Route4Me Support.

Open Your Routes Page

A new “Route Schedule Changed” Event Type was added to the Activity Feed. It’s triggered when you Reschedule Routes and shows the affected route and the User who made the change.

Open Your Activity Feed

You can now lock routes to protect finalized plans from further changes. Locking a route blocks changes to its destination sequence and route settings, while everything assigned Users do in the field is unaffected, so a locked route can still be dispatched, started, completed, etc.

You can lock and unlock routes from the Routes Page and Route Editor. A new Locked column shows lock status icons, and every lock and unlock event is recorded in your Activity Feed.

Learn more about Route Locking and see the table below for the full list of actions locking a route prohibits and allows.

Open Your Routes Page

When you open a Route Snapshot, you’ll see a new “Members” tab. It lists the Team Members who have access to the route in addition to the route’s Assigned User. Click the “Open” button next to a Member to go to their User Snapshot.

Open Your Routes Page

Click the “Edit” button in the “Members” tab to:

1. Add new Members to the route by clicking the “+ Add Member” button.
2. Remove Members from the route by clicking the Delete Icon.

Route4Me marks your changes as “To Add” or “To Remove” but doesn’t apply them until you click “Save Members“. Click the Revert Icon to undo a change before saving, or “Cancel” to discard all of them.

Click the “History” button to see when Members were added to or removed from the route. You can also filter the Member History panel to show only additions or removals.

When adding and editing Locations, you can now select a new “Refuel” option for a Location’s Service Category. This enables you to easily specify which Locations are refuel points for your last mile fleet.

Open Your Locations Page

Correspondingly, “Refuel” was also added to the “Service Category” section of Location Filters and will also be shown in the “Service Category” Display Column.

A new “Download Audit” button was added to Optimization Snapshots. It downloads an HTML file that documents what the Optimization produced, including all planned routes, served Orders, and Unrouted Destinations.

You can use audits to check plans before dispatch, to see which Orders the Optimization couldn’t fit and what constraints applied to them, or to keep a record of what a given Optimization produced.

Open Your Optimizations Page

The downloaded file opens in your browser and doesn’t require a login, so you can share it with customers, carriers, or colleagues outside your account. As an offline file, it records the Optimization at the moment you download it and doesn’t update automatically. The audit has three tabs:

1. Route Explorer: Optimization breakdown by route with an interactive map, a Gantt schedule for each Vehicle, and clicking any route or stop opens their associated details.
2. Orders: See every routed and unrouted Order in the plan in one searchable table. Sort or search on any column to follow a single address through the Optimization based on its route, sequence position, ETA, etc.
3. Fleet: Headline numbers for the whole Optimization, from routes built and Orders served to road distance and hours behind the wheel, alongside how hard your fleet had to work to deliver it, broken down by depot and Equipment Type.

To improve data management and readability, you can now collapse grouped fields in Snapshot sidebars.
Currently, the “Assignment” group can be collapsed in:

• Route Snapshots
• User Snapshots
• Vehicle Snapshots

You can now manage Vehicles directly from your Company Snapshot page. A management action menu was added when you click the Down Arrow next to a Vehicle in the “Vehicles” tab of your Company Snapshot.

Open Your Company Snapshot

Bulk Address Operations match uploaded addresses against the Destinations on your routes, then you can review the results before performing operations. You can now select more than one “Action” for matches:

• Insert + Update: Adds addresses that aren’t on any route yet and updates the ones that are.
• Insert + Remove: Adds addresses that aren’t on any route yet and removes the ones that are.

You can also enable “Merge Duplicate Locations” to combine repeated rows for the same location in your file into a single destination, so a location listed more than once isn’t added or updated several times.

Open Your Routes Page

NOTE: “Update” and “Remove” can’t be combined; “Auto”  can’t be combined with other actions.

You can now open the “Edit Destinations” panel directly from the Routes Map by right-clicking a Destination and selecting the new “Modify Destination” option.

Open Your Routes Page

Additionally, you can now right-click route start locations (depots) on the map to access the same management actions menu as the Routes Timeline. Learn more about last mile route management.

You can now draw circle shapes directly on the Locations Map to define an area by radius to create a new Locations Territory, Avoidance Zone, or select every Location inside it in a single action.

Circles are the fastest way to map an area where coverage is limited by distance from a fixed point like a drone’s maximum flight range, an EV’s round-trip range from a depot, or a technician’s service radius from a branch.

Open Your Locations Page

You can now filter routes by their associated GPS Tracking source like a telematics system. Selecting “Route4Me” will filter routes with tracking data synced from our last mile driver app.

Open Your Routes Page

A new Regions Map Layer was added to the Locations Page Map Settings. You can now visualize Regions on the map and toggle Region Labels.

Open Your Locations Page

Route Optimization Profiles and manual Optimization Settings will now show Pre-Trip Time and Post-Trip Time values from any associated Equipment Types. The values from Equipment Types will be used by default when planning routes with the corresponding profile or settings.

Open Your Optimization Profiles

Additionally, a new “Extra Time” section was added to the Equipment Type details pop-over in the “Resources” > “Equipment” section when customizing optimization settings.

You can now right-click shapes on the Locations Map to access an action menu with options for the selected shapes and the locations within the shape. See the table below for a full list of management actions.

Open Your Locations Page

New “Pre-Trip Time” and “Post-Trip Time” fields were added to a new “Extra Time” section in Equipment Type Settings. These fields add time to the start and end destinations of a route planned with the respective Equipment Type.

This lets the system automatically account for additional tasks and equipment needs on either side of the run, like pre-cooling a refrigerated trailer, running an inspection on a heavy vehicle, or washing out a tanker after the last stop.

Open Your Equipment Types Page

The Optimizations Page was updated with new filter and customization options. This update brings the Optimizations Page to parity with other Route4Me TMS tools by adding the following fields and options:

1. Created At: Select a date range to filter Optimizations by their creation dates.
2. Search: Quickly find Optimizations by name or other specific details.
3. Filters: Use various customizable filters to narrow down Optimizations by their attributes.
4. Display Columns: Customize the data columns shown in the Optimizations List.
5. Sort by column: Click a column header to sort Optimizations by the data in that column.

Open Your Optimizations

You can now assign multiple Assets to Locations with a new “Assign Assets” action on the Locations Page.

In the “Assign Assets“ panel, select Assets to assign to a Location by checking the boxes next to them and clicking “OK“.

Open Your Locations Page

We’ve updated the cookie consent and disclosure system across the Route4Me Web Platform, Last Mile Routing Blog, and our TMS Support Portal. The previous cookie bar was replaced with an improved consent management platform to improve compliance and a provide a more consistent user experience.

A new “Client Reference ID” field was added to the supported fields when adding and editing Fleet Vehicles. This new field enables you to add external reference IDs from vendor integrations to your Vehicles.

Open Your Vehicles Page

The user interface (UI) for Destination Notes on the Route4Me app for route drivers was redesigned. Now, when users add and manage Notes, the Notes UI will be consistent with the rest of the app’s visual style.

A new feature was added to Route4Me’s Transportation Management Software. It enables you to define custom, dynamically calculated Service Times based on Dynamic Service Time Rules.

Go to “Optimization Settings” > “Dynamic Service Times” in the Navigation Menu.

Open Your Dynamic Service Time Rules

A new “Optimization” option was added to the “Group by” menu on the Routes Page. Selecting this option will group routes by the Optimization they’re associated with.

Open Your Routes Page

A new “Two-Factor Authentication” (2FA) section was added to Account Settings with the following options:

1. Verification Method: Here, you can enable 2FA by clicking “Add” in the “Email” field.
2. Recovery Codes: When 2FA is enabled, you can generate backup recovery codes which can be used to sign in to your account if you’ve lost access to your second factor email or device.
3. Trusted Devices: Use the “Remember Trusted Devices” toggle to skip 2FA on trusted devices for a customizable period.

Open Your Account Settings

You can now edit multiple Recurring Routes at the same time by clicking the new “Bulk Address Operations” button.

Open Your Recurring Routes

Additionally, the following new management actions were added to the “Bulk Actions” menu:

1. Re-Optimize Routes: Recalculate optimal destination sequences after making changes.
2. Refresh Directions: Recalculate the best directions between route destinations
3. View Manifest: Open the selected routes to view a dynamic route manifest.
4. Duplicate: Create copies of the selected routes.
5. View on Multiple Routes Map: Open the selected routes on the Routes Map.
6. Insert Breaks: Add customizable Driver Breaks to the selected routes.

A new sub-menu was added when selecting “Re-Optimize Remaining Destinations” in the Route Editor. This addition enables you to customize how remaining route Destinations will be optimized with the following options:

• Auto Sequence: Prioritize route efficiency when re-optimizing remaining Destinations.
• By Priority: Sequence remaining destinations based on their Destination Priority.
• By Customer Importance: Sequence based on Destination Customer Importance.
• By Time Window: Sequence Destinations for optimal Time Window visit efficiency.

Open Your Routes Page

It’s now possible to insert route Destinations from one planned route into another or into the best possible route with minimal distance and time impact. To do so, open a route in the Route Editor, right-click a Destination and select one of the following options:

• Insert Into Route: Select a planned route in which to insert the Destination.
• Insert Into Best Route: See and select the best possible routes in which to insert the Destination.

Open Your Routes Page

New “Pre-Trip Time” and “Post-Trip Time” fields were added to “Schedule” section of Optimization Profile Settings. These new fields enable you to add time before a route’s scheduled start and after its scheduled end to account for additional steps, tasks, or requirements.

Open Your Optimization Profiles

It’s now possible to enable “Multiple Depots” and “Mixed Fleet” in the same Optimization Profile. Previously, these options were mutually exclusive. Now, you’re able to select multiple Departure Addresses and Vehicles or Equipment Types to optimize routes with.

Open Your Optimization Profiles

You can now enable Regions and Region Labels on the Route Editor Map as a new Map Layer.

Open Your Routes Page

When you add and edit Customers, you’ll find a new “Manage Importance” button. Previously, you could only select Customer Importance. When you click “Manage Importance“, you’ll see a new customization interface where you can edit or delete existing Importance values or click “Add Importance” to create new ones.

Open Your Customers Page

When creating Importance values, you can set their “Name” and “Sort Order” in the respective fields. Importance values with a lower sort order number are shown first. Click “Create” to save your new Customer Importance level.

Route Safety Incidents were added to the Routes Page as new Filters, Display Columns, and Export Columns. When you open your Routes Page Filters, you’ll find a new “Telematics Incidents” section with the following filter options:

• Has Incidents: Yes/No field that filters routes based on whether they have recorded Incidents.
• Total Incidents: Minimum/Maximum field that filters routes based on the number of Incidents.
• Incident Type: Multi-choice menu that filters routes based on the selected Safety Incident Types.

Open Your Routes Page

To enable the new Safety Incidents Display Columns on the Routes Page, simply click the Display Columns icon and select Safety Incident types from the new “Safety Incidents” category to show as Display Columns in the Routes List.

When exporting routes and destinations, you’ll find the same new “Safety Incidents” category as was added to your Display Columns. Simply select any incident types you want to export and proceed as usual.

You can now see which Equipment Types are assigned to a route using a new “Equipment Type” Display Column in the “Assignment & Attribution” section on the Routes Page.

Open Your Routes Page

Additionally, a route’s “Assigned Equipment Type” is now an export option you can select when exporting routes and destinations. You can find it in the “Assignment & Attribution” section.

Filters on the Recurring Routes page received several updates, bringing them to parity with filters on the Routes Page. The following new filters were added:

• Region: Filter Recurring Routes by their assigned Crews.
• Crew: Filter Recurring Routes by their assigned Regions.

Additionally, you can now select “Unassigned” for every filter in the “Assignment & Attribution” section.

Open Your Recurring Routes

Route4Me Account Authentication was updated with new 2FA functionality. You can now generate one-time backup codes for Users to enable 2FA and sign-in to their accounts. You can also set a limit on unsuccessful sign-in attempts, after which a User’s account can be locked for security. Please contact your routing expert to learn more.

To streamline Two-Factor Account Authentication, Users can now add trusted devices to their accounts. This enables Users to select a new “Remember this device” option and bypass 2FA challenges for a specific customizable period. This service issues, validates, and revokes secure account access and provides a list of trusted devices to account managers. Contact your routing expert to learn more.

The Address Book and Address Book Map in the Route4Me iPhone Route App were renamed to “Locations” and “Locations Map” respectively. Learn more about Route4Me App Customer Locations.

The existing drag-and-drop functionality available for Destinations, Orders, and Locations using the Routes Map and Routes Timeline was extended to allow dragging items directly onto a route on the map.

This automatically adds the new item to the route at the selected sequence position between existing Destinations and calculates a new optimal route path.

Open Your Routes Page

It’s now possible to re-sequence routes directly from the Route Editor Map. To do so, click and drag a Destination to a new sequence position along the route. The route will update automatically as shown in the image below.

NOTE: If you want to keep the Destination’s sequence position but change its address instead, simply hold the Shift key on the keyboard while dragging and dropping.

To revert a change you’ve made, simply click the Undo Icon in the Actions Menu at the upper-left of the map. Similarly, you can click the Redo Icon to repeat a change you’ve undone previously.

Undo history is cleared when the tab is closed or refreshed, so once you leave the page, changes can no longer be undone. For this reason, we recommend duplicating a route as a backup before making changes.

You can now filter the Routes List by the Crews associated with routes.

Open Your Routes Page

The Route Editor Map now supports the same Route Display and Map Layers options available on the Routes Map. The following new Map Settings were added to the Route Editor Map:

• Route Notes: Show Note icons next to the Destinations with added Route Notes.
• Locations: Show Customer Location indicators on the Route Editor Map.
• Orders: Show markers for scheduled Customer Orders on the Route Editor Map.
• Weather: Enable predictive Weather Map Layers on the Route Editor Map.
• Incidents: Show the locations of recorded Incident Reports on the Route Editor Map.

Open Your Routes Page

A new Company Snapshot feature was released. Your Company Snapshot is a centralized dashboard where you can easily access and manage data, assets, analytics, metrics, and more across your entire organization.

Instead of navigating between separate pages, you can work with fully functional sections for routing, business operations, teams and equipment, and more. See the table below to learn about Company Snapshot sections.

To open your Company Snapshot, go to “Business Operation” > “Company Snapshot” from the Navigation Menu.

Open Your Company Snapshot

A new “Unassigned” option was added to Routes Page Filters in the “Assignment & Attribution” section. It enables you to filter routes with no corresponding assignment. The image below shows an example of using the new “Unassigned” filter for Vehicles to see only routes with no Vehicles assigned to them.

This change applies to Regions, Facilities, Customers, Contracts, and Vehicles.

Open Your Routes Page

New “Health Metrics” filters were added to the Routes Page. You can now filter routes by:

• SLA Score: Overall operations health of routes as seen on the Operations Dashboard.
• Time: Route health defined by destination arrival times compared to the original schedule.
• Destinations: Route health by relative destination completion metrics.
• Distance: Route health by actual travel distance compared to the original route plan.

Open Your Routes Page

A new high-performance map engine is being rolled out, dramatically improving map speed when viewing very large datasets. Additionally, the Users Map and Vehicles Map now use the new unified Route4Me map system.

Previously, different pages supported different map settings. Now, your Users Map and Vehicles Map have a unified selection of map layers and options. Other pages will also receive the same updates as part of the ongoing rollout.

A new “Facilities” default column was added to the Equipment Types Page. When you assign an Equipment Type to one or more Company Facilities on your account, you can see all corresponding Facilities in the new column. Simply hover over the field to see the full list.

Open Your Equipment Types

Destinations with the “Break” Service Category are no longer shown in the Routes Map Sidebar. This ensures you only see unvisited customer Destinations that need to be serviced instead of skipped break stops.

Instead, you can use route optimization settings to configure and automatically insert Hours of Service Breaks into routes after a specific elapsed time, number of Destinations, travel distance, etc.

Open Your Routes Page

A new Safety Incident section was added to Vehicle Snapshots, Route Snapshots, and Connection Snapshots. When you open a Vehicle Snapshot, you’ll find a new “Incidents” tab that shows all recorded Safety Incidents and their details.

You can also hover over the icon in the “Location” column to see a map showing where an incident was recorded.

Open Your Vehicles Page

When a Vehicle is equipped with a dash cam or other media capture devices, incident recordings are automatically saved and attached to the corresponding incident in the system.

You can click the “View Media” button to inspect incident media and recordings if they’re available.

The “Incidents” tab is also available in Route Snapshots and shows all Safety Incidents associated with a route.

Open Your Routes Page

To account for Safety Incidents associated with Telematics Vehicles, the “Incidents” tab is also available in Telematics Snapshots. It shows recorded incidents associated with a Telematics Connection and Vehicles imported from it.

Open Your Telematics Connections

A new “Accountable Person” field was added when creating and editing Operation Regions on your account. It enables you to select one of your Team Members as the person responsible for a specific region. You can also enable the “Also apply to all sub-regions” option to set the same User as the accountable person for all associated sub-regions.

Open Your Regions Page

A new “Destinations” tab was added to the Routes Map Sidebar. Previously, you could only drag and drop Orders and Locations into planned routes. The new “Destinations” tab shows unvisited Destinations by default and supports the same drag-and-drop functionality available for Orders and Locations when using the Routes Map and Routes Timeline.

Open Your Routes Page

It’s now possible to edit and archive multiple Vehicles using the newly added “Bulk Edit” and “Archive” Bulk Actions. To access the new actions, go to the Vehicles Page, select multiple Vehicles, and open the “Bulk Actions” menu.

From there, you can select “Bulk Edit” to change Vehicle details or “Archive” multiple Vehicles at the same time.

Open Your Vehicles Page

Commercial Vehicle settings were updated to improve logic and consistency when adding and editing Vehicles. The “Vehicle Profile” field is now grayed out unless the “Commercial Vehicle” toggle is enabled – you must enable it before selecting a Commercial Vehicle Profile.

Open Your Vehicles Page

If you disable “Commercial Vehicle” after selecting a Vehicle Profile, you’ll see a warning indicating that the selected profile will be ignored until the toggle is re-enabled.

A new “Vehicle Display” section was added to the Vehicles Page Map with the following new options:

• Labels: Show Vehicle Name labels next to location indicators on the map.
• Fuel/Battery: Show a dynamic fuel or battery level meter next to Vehicles on the map.
• Active Vehicles: Select a time frame for Vehicles to be considered active on the map.
  • Vehicles with last updates older than the defined period will be shown as black on the map.

Open Your Vehicles Page

A new Equipment Types selection interface was added to the Route4Me Web Software. Currently, you can access the new interface when adding and editing Facilities. To assign equipment to existing Facilities, follow these steps:

1. Click the Down Arrow and select “Edit“.
2. Go to “Equipment Types” and click the “Select Equipment Types” button.
3. Enable your preferred Equipment Types by checking the boxes next to them.
4. Select the number of each Equipment Type you want to assign to the Facility.
   You can use the “Search” field and “Filters” button to find specific Equipment Types.
5. Click “Select” to save your Equipment Type settings for the Facility.

You can also click “Manage Equipment Types” in the new interface to open your Equipment Types Page.

Open Your Facilities Page

You can now assign Operation Regions when adding and editing Facilities. To do so for existing Facilities, click the Down Arrow and select “Edit“. Then, in the “Edit Facility” panel, go to the “Regions Section“. From here, you can:

• Use the “Add Region” field to attribute the Facility to one or more Regions.
• Select a Primary Region for the Facility by clicking the Radio Button.
• Remove Regions from the selection by clicking the Delete Icon.

Open Your Facilities Page

A new “Importance” value is now available when you add and edit Customers on your Route4Me account. It enables you to define the priority or importance of individual Customers as shown in the image below.

Open Your Customers Page

Additionally, the new “Importance” value is also available as a filter and display column option on the Customers Page and other Route4Me interfaces. See the table below to learn where you can access Customer Importance.

You can now set Custom Data values when adding and editing Customers. You’ll find a new “Custom Data” section in the Customer Settings panel where you can click “Add Custom Data” and set field names and values.

Open Your Customers Page

You can now assign multiple Assets to Customers with a new “Assign Assets” action available on the Customers Page.

In the “Assign Assets” panel, you can select Assets to assign to the Customer by checking the boxes next to them and clicking “Apply“. You can also go directly to the Assets Page by clicking “Manage Assets“.

Open Your Customers Page

A new “Audit” tab was added to Route Snapshots. You can use it to compare planned performance against actual route progress by analyzing performance from different perspectives. Playback controls enable you to replay routes on a progress tracker map next to a “Progress” chart for comparing actual completion to the planned route.

Open Your Routes Page

Scroll down to review additional route performance panels, including route health based on schedule details, route time compliance status over time, Time Window adherence metrics, and more.

Two new Advanced Configurations were added for automatically starting routes status based on GPS tracking events:

• AUTO_START_ROUTE_ON_GEOFENCE_VISIT:
  A route is automatically started when its assigned User enters a Destination Geofence for the first time.
• AUTO_START_ROUTE_ON_TRACKING_EVENT:
  A route is automatically started when its assigned User’s GPS location matches any point along the planned route.

These new configurations enable the system to automatically start routes regardless of whether an assigned User departed from the route start location (depot) or started navigating from a different location.
NOTE: The above configurations are enabled on request. Contact your routing expert to learn more.

New values were added to Route Snapshot Metrics. Now, in the “Density” section, you’ll find the following:

• Cubic/Hour: Average hourly value of delivered order cubic volume.
• Pieces/Hour: Average hourly value of delivered order units.
• Weight/Hour: Average hourly value of delivered order weight.

Previously, you could only track density values for these metrics relative to route distance and destinations.

Open Your Routes Page

New Engine Hours values were added as Display Columns and export items at all relevant levels. Specifically, you can enable Engine Hours columns and export data for Routes, Destinations, and Vehicles.

See the table below for a full list of new Engine Hours values and where you can find them.

You can now assign Operation Regions to routes by clicking “Assign Region” in the Route Snapshot summary panel.

You can now assign Operation Regions to routes

Users can now select the following new values when exporting route destinations from the Routes Page:

• Expected Actual Distance From Previous Destination:
  Predicted travel distance to a Destination measured from the previous Destination on the same route.
• Expected Actual Time From Previous Destination:
  Predicted time needed to arrive at a Destination after arriving at the previous Destination on the same route.

Both new values are calculated based on GPS tracking data from the Mobile App and Telematics device, if applicable. To export destination data associated with a specific route, click the Down Arrow next to a route and select “Export Route” > “Export Route Destinations“. This option is also available as a Bulk Action when selecting multiple routes.

Open Your Routes Page

A new “Service Type” field was added when creating and editing Orders. It enables you to associate an existing pre-defined Service Type with an Order. Additionally, you can click the “Manage Service Types” link to directly go to your Service Types Page.

Open Your Orders Page

You can now assign Regions to routes directly from the Routes List.

Open Your Routes Page

The Routes List now includes a Region filter, allowing you to quickly narrow down routes by geographic Region.

Open Your Routes Page

The Route Compliance GPS Tracking Polyline overlays your Planned Route and Actual Path on the map, helping you identify deviations and missed stops at a glance. The included legend provides distance and time metrics, with distance reported at both the route and segment levels and time at the route level only.

The AI Summary in the Strategic Routes Snapshot now features a full screen display button for an expanded view, along with a loading indicator that displays while the summary is being generated.

The Strategic Routes Snapshot now includes a Break Duration Planned data column, giving you visibility into planned break time.

Break duration details are now also visible in the Summary Panel.

The Route Metrics Panel in Route Snapshots was updated with a new “Vehicle Utilization” section. It shows the capacity utilization of the route’s assigned vehicle across cubic volume, number of units, revenue, and weight metrics.

The “Capacity” column shows the vehicle’s maximum capacity according to its Capacity Profile. The “Load” column shows how much is actually loaded onto the vehicle, while the percentage column tracks capacity utilization.

Open Your Routes Page

A new Regions Page was added to Route4Me’s Web Platform. On this page, you can create and manage a multi-level regional hierarchy to organize your service territories, assign region types and parent regions, and visualize your regions on an interactive map.

To access your Regions Page, go to “Database” > “Regions” in the Navigation Menu.