Activity Feed – Track Real-Time Route Activity

Route4Me’s Activity Feed is a user-friendly and informative analytics and auditing tool. The Activity Feed enables you to assess and audit the performance of your entire team and view all events associated with your routes. Accordingly, you can view logs when routes are planned or modified, when drivers mark destinations as “Arrived” and when they’re detected as arriving at destinations, when notes are added, and many other activities, all in one convenient location. Moreover, events can be filtered by different parameters, so you can effortlessly find any activity among thousands of logged actions at the touch of a button.

To capture as much actionable intelligence as possible, the Activity Feed records actions performed on the Route4Me Web Platform, iPhone Route Planner, and Android Route Planner. You can use the Activity Feed for auditing the performance of your team, generating reports, detecting fraudulent activities, checking the overall health of your business, and much more.

Route4Me's Activity Feed is a user-friendly and informative analytics and auditing tool. The Activity Feed enables you to assess and audit the performance of your entire team and view, filter, and download all events associated with your routes.

 

 

Activity Feed Overview – View Route And Destination Activity Log

To view the Activity Feed of your Route4Me account, go to “Analytics” and then “Activity Feed” from the Navigation Menu. As the Account Owner, you can view the activities of all sub-users associated with the Primary Route4Me Account. All other users can view only their own activities and those of their sub-users. Additionally, learn more about Route4Me’s User Hierarchy.

As the Account Owner, you can view the activities of all sub-users associated with the Primary Route4Me Account. All other users can view only their own activities and those of their sub-users.

 

The Activity Feed shows all activities performed by you and your sub-users in chronological order with corresponding timestamps and user names. Moreover, it also shows which Route4Me platform was used to perform each activity (Web Platform, iPhone Route Planner, or Android Route Planner).

The Activity Feed shows all activities performed by you and your sub-users in chronological order with corresponding timestamps, user names, and platform the activity was executed on.

 

Filter Activity Feed – Filter Actions By User, Activity Type And Date

For more convenience and efficiency, you can filter all events in your Activity Feed. Specifically, you can filter activities by a particular team member. To do so, input the name of the preferred team member into the “Filter by Member” field or select one of the suggested members from the list.

For more convenience and efficiency, you can filter all events in your Activity Feed. Specifically, you can filter activities by a particular team member, activity type, and date range.

 

To filter all events by a particular activity type, click the Arrow Button next to the “Filter by Type” field and select the preferred activity from the dropdown menu. If you select the “Route Destination Status” option, the Activity Feed will display all destination status activities, respectively.

Filter your Activity Feed by Activity Type to see only those event updates corresponding to the specified activity type.

 

Furthermore, to filter activities by date, click the Arrow Button next to the “Filter by Date” field. Then, select one of the time intervals from the list or filter all activities by a custom date range.

Filter your Activity Feed by date range to see only those event updates logged on the specified date or time frame.

 

Activity Feed In Detail – Route And Destination Event Types

To open the route associated with a particular event in the Activity Feed, click the event entry, and the corresponding route will automatically open in a new tab on the Route Editor.

Click an activity in your Activity Feed to open the corresponding route and destination in the Route Editor.

 

The table below provides the list of the events that are recorded and stored in the Route4Me Activity Feed.

Activity TypeDescription
Add New AddressAddress was added or inserted into the corresponding route.
Approved To ExecuteThe route was dispatched (learn more).
Assigned Other User To RouteAnother user was assigned to the given route or the owner of the route has changed (learn more).
Change Address SequenceAddress changed its sequence position within the corresponding route (learn more).
Delete RouteRoute was deleted.
Geofence Triggered Check-InUser entered the geofence set around the given route destination (learn more).
Geofence Triggered Check-OutUser left the geofence set around the given route destination.
Mark Address DepartedAddress was marked as “Departed” from the Route4Me Web Platform or Mobile Routing Apps.
Mark Address VisitedAddress was marked as “Visited” from from the Route4Me Web Platform or Mobile Routing Apps.
Note InsertNote was added to the corresponding route stop (learn more).
Remove Address From RouteAddress was removed or deleted from the corresponding route.
Route CompletedAll route destinations have been visited and marked as “Done” or marked as “Failed” or “Skipped“, and the route is finished.
Route Destination StatusDestination was marked as “Done“, “Failed“, or “Skipped” on the Route4Me Web Platform or Mobile Routing Apps.
Route DeviationRoute destination has been visited out of sequence.
Route DuplicationRoute was duplicated (learn more).
Route MergingSeveral routes were merged to create a new route (learn more).
Route OptimizedRoute was re-optimized (learn more).
Route PausedRoute was temporarily paused after being started.
Route StartedRoute was started on the Route4Me Android Mobile App or Route4Me iPhone App.
Update Address AttributeThe details of the corresponding address were updated or changed.
User Arrived EarlyUser arrived one hour earlier than the estimated time of arrival (ETA).
User Arrived LateUser arrived one hour later than the estimated time of arrival (ETA).
User Arrived On TimeUser arrived within a one-hour range of the estimated time of arrival (ETA).
User MessageUser sent or received the given message in the live chat (learn more).

 

Route Editor Activity Feed – View Route And Destination Activity In Route Editor

Additionally, the Activity Feed is also available on your Route Editor. To open the Activity Feed for a particular route, open the route in the Route Editor from the Routes List or the Routes Map. Next, click the Arrow Button to open the Route Info panel and select the “Activity Feed” tab.

The Activity Feed is also available on your Route Editor.

 

In the Route Editor, the Activity Feed shows all actions performed by the assigned user and users above them. The Activity Feed shows which Route4Me platform was used for each activity (Web Platform, iPhone App, or Android App).

In the Route Editor, the Activity Feed shows all actions performed by the assigned user and any users above them.

 

To view which destination on the opened route is associated with a particular event in the Activity Feed, click this event in the Activity Feed. The associated destination will be selected, and its Destination Info panel will open.

Click an event in the Activity Feed to automatically select the associated destination, and its Destination Info panel will open.

 

Export Activity Data – Export Route And Destination Activity Logs

To export your Activity Feed data, go to “Analytics” and then “Activity Feed” from the Navigation Menu. As the Account Owner, you can view and export the activities of all your sub-users that are associated with the Primary Route4Me Account. All other users can view and export only their own activities and the activities of their sub-users. Additionally, learn more about Route4Me’s User Types and Team Hierarchy. NOTE: Only the displayed events and actions matching your specified filters will be exported.

Click the “Download CSV” button to export activity data, route events, and destination actions, along with their associated timestamps, usernames, and more.

As the Account Owner, you can view and export the activities of all your sub-users that are associated with the Primary Route4Me Account. All other users can view and export only their own activities and the activities of their sub-users.

 

Specifically, the table below provides a list of items associated with Activity Feed data included in the exported CSV spreadsheet.

ColumnDescription
activity_idUnique ID associated with the respective route or destination activity.
destination_nameThe street address of the associated destination. This field will be empty for any activities not associated with destinations.
destination_aliasThe custom-specified alias of the associated destination. This field will be empty for any activities not associated with destinations.
activity_typeThe activity event that generated the corresponding entry. Additionally, learn more about different activity types.
activity_timestampDate and time when the activity was recorded.
activity_messageDescription of the change or update associated with the activity.
member_nameName of the team member who executed the respective activity.
member_emailEmail address of the team member who executed the respective activity.
route_idUnique ID associated with the respective route. This field will be empty for any activities not associated with routes.
route_nameName of the respective route. This field will be empty for any activities not associated with routes.
route_destination_idUnique ID associated with the respective route destination. This field will be empty for any activities not associated with destinations.
note_idUnique ID associated with the respective destination note. This field will be empty for any activities not associated with notes.
note_typeNote type of the associated destination note. This field will be empty for any activities not associated with notes. Additionally, learn more about workflow notes.
note_contentsText of the note associated with the respective activity. This field will be empty for any activities not associated with notes.
note_fileURL link to any media files attached to the note associated with the respective activity. This field will be empty for any activities not associated with notes.

 

 

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About Route4Me

Route4Me has over 40,000 customers globally. Route4Me's Android and iPhone mobile apps have been downloaded over 2 million times since 2009. Extremely easy-to-use, Route4Me's apps create optimized routes, synchronize routes to mobile devices, enable communication with drivers and customers, offer turn-by-turn directions, delivery confirmation, and more. Behind the scenes, Route4Me's operational optimization platform combines high-performance algorithms with data science, machine learning, and big data to plan, optimize, and analyze routes of almost any size in real-time.