Route4Me Activity Stream – Using the Activity Feed for Auditing Your Team’s Performance and Routing Activities
Route4Me’s Activity Stream is a user-friendly and informative analytics and audit logging tool that allows you to asses and audit the performance of your entire team and view all events associated with your routes. In the Activity Stream, you can find out when and what routes were created, when drivers marked destinations as “Visited” and when they actually arrived at those destinations, when notes were added to route stops, and many other relevant activities all in one convenient location. Moreover, all events can be filtered by hundreds of different parameters so that you can effortlessly find any type of activity among hundreds of thousands of logged actions with just the touch of a button. To make sure that you can capture as much actionable intelligence as possible, the Activity Stream records and stores the actions performed using the Route4Me Web Platform, Route4Me iPhone Route Planner, and Route4Me Android Route Planner. You can use the Activity Stream for auditing the performance of your team, generating reports, detecting fraudulent activities, checking the overall health of your business, and much more.
To view the Activity Stream for your entire Route4Me account, first, go to “Activity Feed” from the navigation menu. As the Account Owner, you can view the activities of all your sub-users that are associated with the Primary Route4Me Account. All other user types can view only their own activities and the activities of the sub-users branched under them. To learn more about Route4Me’s User Hierarchy, visit this page.
The Activity Stream shows all activities performed by you and your sub-users in chronological order with the corresponding timestamps and user names.
For more convenience, you can also filter all events in your Activity Stream by thousands of different parameters. First, you can filter all activities by the keywords that should be contained in the associated data or actions. For example, if you input the keyword “Visited” into the search, the results will display all activities where this keyword is present. Thus, you can filter all activities by the name of a particular route, associated team member, alias of a specific route destination, etc.
To filter all activities by a particular team member, input the name of this team member into the search or select one of the suggested members from the corresponding list.
To filter all events by a particular activity type, select the activity by which you want to filter all actions in the Activity Stream from the corresponding list. For example, if you select the “Geofence Triggered Check In” option, the Activity Stream will display all geofence entered activities.
To filter all activities in the Activity Stream by date, click on the calendar in the top right corner of the screen and then either select one of the time intervals from the list or filter all activities by a custom time range.
To open the route or the route stop that is associated with a particular event in the Activity Stream, click on this event and the corresponding route will automatically open in a new tab.
To export your Activity Stream data, click on the “Download CSV” button in the top right corner of the screen (learn more).
In the Activity Stream, you can also view all messages exchanged between you and your team members using the live chat on the Route4Me Web Platform and Route4Me’s iOS and Android Mobile apps.
The table below provides the list of the activities/events that can be recorded and stored in the Activity Stream.
|Geofence Triggered Check In||User entered the geofence set around the given route destination (learn more).|
|Geofence Triggered Check Out||User left the geofence set around the given route destination.|
|User Message||User sent or received the given message in the live chat (learn more).|
|Approved to Execute||The route was dispatched/Approved to Execute (learn more).|
|Remove Address from Route||Address was removed/deleted from the corresponding route.|
|Add New Address||Address was added/inserted into the corresponding route.|
|Mark Address Visited||Address was marked as “Visited” from the Route4Me Web Platform or Route4Me’s iOS and Android mobile apps.|
|Mark Address Departed||Address was marked as “Departed” from the Route4Me Web Platform or Route4Me’s iOS and Android mobile apps.|
|Change Address Sequence||Address changed its sequence position within the corresponding route (learn more).|
|Update Address Attribute||The details of the corresponding address were updated/changed.|
|Created Team Member||New user was created (learn more).|
|Delete Team Member||Existing user was deleted (learn more).|
|Modified Member||The details of an existing user were edited/updated (learn more).|
|Note Insert||Note was added to the corresponding route stop (learn more).|
|Delete Route||Route was deleted.|
|Route Optimized||Route was re-optimized (learn more).|
|Assigned Other User to Route||Another user was assigned to the given route / the owner of the route was changed (learn more).|
|Route Merging||Several routes were merged to create a new route (learn more).|
|Route Duplication||Route was duplicated (learn more).|
|User Arrived Early||User arrived 1 hour earlier than the estimated arrival time (ETA).|
|User Arrived on Time||User arrived within the 1-hour range of the estimated arrival time (ETA).|
|User Arrived Late||User arrived 1 hour later than the estimated arrival time (ETA).|