Dispatching Routes
Route4Me enables you to effortlessly dispatch your routes and automatically notify your customers about their order statuses. Once you dispatch a particular route, all contacts that are associated with this route can be notified about when, where and how their orders will be completed. To learn more about setting up action triggered notifications and customizing notification messages, visit this page.
Dispatching Routes from the Routes List
Dispatching your routes from the Routes List allows you to dispatch multiple routes with a touch of a button. To do so, first, go to “Routes List” from the navigation menu.
After that, make sure that the header in your Routes List displays the “Approved” column. To do so, right-click on the header in your Routes List and then select the corresponding option.
To dispatch a particular route, check the corresponding box in the “Approved” column for the route that you want to dispatch. Once the route is dispatched, the corresponding notifications will indicate so in the bottom right corner of the screen. Repeat the process to dispatch multiple routes. To learn more about setting up action triggered customer notifications and customizing notification messages, visit this page.
To mark particular routes as not dispatched, uncheck the corresponding boxes in the “Approved” column. Once one or multiple routes are marked as not dispatched, the corresponding notifications will indicate so in the bottom right corner of the screen.
NOTE: Depending on your Customer Alerting and Notifications settings, marking routes as dispatched sends out user-defined customer notification(s). When marking routes as not dispatched, the system cancels sending any further notifications to the customers associated with the corresponding routes. However, certain notifications can be sent when you first mark a particular route as dispatched and then mark it as not dispatched.
Dispatching Routes from the Route Editor
To dispatch a particular route using the Route Editor, first, in the Routes List, open the route that you want to dispatch.
To dispatch the route opened in the Route Editor, go to “Operations” and then click “Approved to Execute.”
After that, click “Confirm” to proceed.
Once the route is dispatched, the corresponding notifications will indicate so in the bottom right corner of the screen. To learn more about setting up action triggered customer notifications and customizing notification messages, visit this page.
To mark the route as not dispatched, in the Route Editor, go to “Operations” and then click “Approved to Execute” to uncheck it.
Once the route is marked as not dispatched, the corresponding notifications will indicate so in the bottom right corner of the screen.
