Notifications History – Log of All Customer Alerts and Notifications Sent From Your Account

Route4Me’s Customer Alerting and Notifications Module is designed to help you raise your customers’ satisfaction, save on expensive team resources, and make your routing operations more automated. Your Notifications History allows you to check when and how all customer notifications were sent from your account. Moreover, you can filter all sent notifications by trigger type, notification type, sub-user account, and more.

For example, you can check all notifications that were sent from the account of a Regional Manager with multiple Drivers. All SMS notifications that were triggered by entering and leaving geofences. All Email notifications that were sent from a particular route or even a specific route destination, and so on. Furthermore, you can also export your notifications log for making reports, analyzing your operations, and other purposes.

 

To open the history of your notifications, go to Notifications History from the navigation menu. Your Notifications History shows all notifications sent from your Route4Me account, including the notifications sent from the accounts of your sub-users.

Notifications History shows all notifications sent from your Route4Me account.

 

Next, you can filter all notifications by the preferred parameter(s). To display all notifications that were sent within a specific date range (i.e., Last 48 Hours, Last Week, etc.), use the date filter. After filtering your notifications by date range, you can also sort them from the latest to the earliest or vice versa by clicking on the arrow icon in the Date column.

You can filter your notifications by a specific date range within which they were sent out.

 

In the Message column, you can read the contents of each notification. To read the full text of a particular notification, click on this notification’s message in the Message column.

To read the message attached to a particular notification, click on it in the Message column.

 

You can use the Notification Type filter to display only SMS Messaging notifications (SMS) or only Email notifications (email.template). To learn more about Route4Me’s Notification Types, visit this page.

Notification Type filter allows you to filter notifications by email notifications and SMS Messaging.

 

You can use the Trigger filter to display all notifications that were triggered by a specific action:

Trigger filter allows you to filter notifications by the action that triggered each notification.

 

You can use the User filter to display all alerts that were sent from the account of a particular member of your team (your sub-user). For example, you can check all notifications sent from the Regional Manager’s account, triggered by associated Drivers. To learn more about Route4Me’s User Hierarchy, visit this page.

User filter allows you to filter notifications by each sub-user from whose account they were sent.

 

You can use the Route ID filter to display all notifications that were triggered on and sent from a specific route. To do so, input the ID of the route that you want to check into the Route ID filter field. To get the Route ID of a particular route, you need to copy the ID number (digits and letters that go after “id=“) from the URL of the given route opened in the Route Editor.

Route ID notifications filter allows you to filter notifications by the route they were sent from.

 

You can also export any of your notifications as a CSV file for various reporting or auditing purposes. Before exporting notifications, make sure to apply the preferred filters. After applying the preferred filters, click on the Download as CSV button.

You can filter your notifications using multiple filters and then export them as a CSV file.

 

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About Route4Me

Route4Me has over 34,000 customers globally. Route4Me's Android and iPhone mobile apps have been downloaded over 2 million times since 2009. Extremely easy-to-use, Route4Me's apps create optimized routes, synchronize routes to mobile devices, enable communication with drivers and customers, offer turn-by-turn directions, delivery confirmation, and more. Behind the scenes, Route4Me's operational optimization platform combines high-performance algorithms with data science, machine learning, and big data to plan, optimize, and analyze routes of almost any size in real-time.