Notifications History – Open, Filter And Export Sent SMS And Email Alerts

Route4Me’s Customer Notifications and Alerts Module enables you to boost customer satisfaction, reduce team resource costs, and automate routing operations. Your Notifications History lets you review when and how notifications were sent, with filters for trigger type, notification type, and more. On top of that, you can export your Notifications log for reporting and analysis. Use this guide to help your enterprise business maximize the benefits of Route4Me’s Notifications History.

Open Notifications History – View Sent Route Updates

To open your Notifications History, go to “Security” in the Navigation Menu, then click “Notifications History“. Your Notifications History shows all Notifications sent from your Route4Me account, including those sent from sub-user accounts.

Open Your Notifications History

Filter Notifications By Type, Trigger, Route ID Or Time Frame

For convenience, you can filter Notifications by specific parameters. For instance, you can filter by “Notification Type“. Just click the “Filters” button, then “Notification Type“. Select your option(s) and click “OK” to view your selections in the “Type” Column.

You can also filter by “Trigger“, or the specific action, that initiated the Notification. To do this, click the “Filters” button. Then, click “Trigger“, select your option(s), and click “Apply” to view your selections in the “Trigger” Column. Review the table below for a complete list of Notification Triggers.

Learn more about Route4Me’s Customer Notification Types.

Alternatively, use the “Route ID” filter to view Notifications triggered and sent from a specific route. To do this, click the “Filters” button, then “Route ID“. Enter the route’s ID into the filter field and click “Apply” to view your selection in the “Route ID” column.  NOTE: To find the Route ID, you’ll need to open the route in the Route Editor. Then, from the URL, copy the ID number, the string of digits and letters that appear after the final backslash (/) in the URL.

If you want to filter by date, click the “Time Frame” button and select a specific date range to view all Notifications sent during that period. You then have the option to sort those Notifications from latest to earliest date or vice versa by clicking the Arrow Icon above the Date Column.

Lastly, the “Message Column” provides a detailed view of each Notification’s content. To read the full text of a specific Notification, simply hover your cursor over the message. NOTE: You also have the option to copy a message by clicking the Copy Icon that appears when you hover over the message.

Export Notifications History – Download CSV Spreadsheet

You can export Notifications as a CSV file for reporting or auditing purposes. To do this, filter the specific Notifications you want to include in the export. Then, click the “Download” button to export the Notifications as a CSV spreadsheet. Refer to the table below to review the filters you can use to define the parameters of your exported Notifications.