Notifications History – Log of All Customer Alerts and Notifications Sent From Your Account
Route4Me’s Customer Alerting and Notifications Module is designed to help you raise your customers’ satisfaction, save on expensive team resources, and make your routing operations more automated. Your Notifications History allows you to check when and how all customer notifications were sent from your account. Moreover, you can filter all sent notifications by trigger type, notification type, sub-user account, and more.
For example, you can check all notifications that were sent from the account of a Regional Manager with multiple Drivers. All SMS notifications that were triggered by entering and leaving geofences. All Email notifications that were sent from a particular route or even a specific route destination, and so on. Furthermore, you can also export your notifications log for making reports, analyzing your operations, and other purposes.
To open the history of your notifications, go to Notifications History from the navigation menu. Your Notifications History shows all notifications sent from your Route4Me account, including the notifications sent from the accounts of your sub-users.
Next, you can filter all notifications by the preferred parameter(s). To display all notifications that were sent within a specific date range (i.e., Last 48 Hours, Last Week, etc.), use the date filter. After filtering your notifications by date range, you can also sort them from the latest to the earliest or vice versa by clicking on the arrow icon in the Date column.
In the Message column, you can read the contents of each notification. To read the full text of a particular notification, click on this notification’s message in the Message column.
You can use the Notification Type filter to display only SMS Messaging notifications (SMS) or only Email notifications (email.template). To learn more about Route4Me’s Notification Types, visit this page.
You can use the Trigger filter to display all notifications that were triggered by a specific action:
- Route Scheduled (approved-to-execute)
- Geofence Entered (geofence-entered)
- Visit Completed (delivery-complete)
- Geofence Departed (geofence-left)
- Notify Next Customer (next-customer-notification)
You can use the User filter to display all alerts that were sent from the account of a particular member of your team (your sub-user). For example, you can check all notifications sent from the Regional Manager’s account, triggered by associated Drivers. To learn more about Route4Me’s User Hierarchy, visit this page.
You can use the Route ID filter to display all notifications that were triggered on and sent from a specific route. To do so, input the ID of the route that you want to check into the Route ID filter field. To get the Route ID of a particular route, you need to copy the ID number (digits and letters that go after “id=“) from the URL of the given route opened in the Route Editor.
You can also export any of your notifications as a CSV file for various reporting or auditing purposes. Before exporting notifications, make sure to apply the preferred filters. After applying the preferred filters, click on the Download as CSV button.