Customer Portal – Route4Me Real-Time Order Tracking Portal for Customers

Route4Me’s Customer Portal allows you to minimize the amount of time and other resources that your team needs to spend on low-value activities such as customer service, tracking and tracing customers’ orders, as well as notifying your customers about the status of their orders. With Route4Me’s Customer Portal, you can effortlessly enable your customers to track the status of their orders on their own without you having to waste a lot of valuable resources on doing all this work manually. Moreover, in addition to customizing your notification messages, to accommodate the particular needs of your business or unique business model, you are also able to customize the way customers view and interact with the Customer Portal. To learn more about adjusting the white-labeling settings for your Customer Alerting and Notifications Module, visit this page.

 

How Can Customers Access the Customer Portal and Track Their Orders?

Customers can access the Order Tracking Portal using the following link: “https://t.route4me.com/

Route4Me Real-Time Order Tracking Portal for Customers

 

After opening the Customer Portal, customers can use their received Order Numbers for tracking their orders. To do so, customers need to input their received Order Number into the “Enter a Tracking Number” field and then click “Continue.”

Route4Me Real-Time Order Tracking Portal for Customers

 

After that, depending on your Customer Portal settings, your customers will be able to view the status of their order, the estimated arrival time/window for their location, location of your driver on the map, and more.

Route4Me Real-Time Order Tracking Portal for Customers

 

When adjusting your SMS Notifications, you can input the link to the Customer Portal right into the text of the corresponding messages. Moreover, you can use the “{{tracking_number}}” placeholder to send SMS Notifications with the link to the Customer Portal and automatically inserted Order Number of each customer. Thus, your customers can receive SMS messages with direct links to their orders on the Customer Portal. To learn more about using placeholders, visit this page.

Customer Portal - Route4Me Real-Time Order Tracking Portal for Customers

 

When adjusting your E-Mail Notifications, you can use custom templates that can include the direct link to customers’ orders on the Customer Portal. To learn more about using white-labeling templates for your E-Mail Notifications, visit this page.

Route4Me Real-Time Order Tracking Portal for Customers

 

How Can You View Your Customers’ Orders on the Customer Portal?

To open the order of a particular customer on the Customer Portal, first, open the route that contains the address/order of this customer. Next, in the stop’s “Order” section, click on the customer’s “Tracking Number” to open the customer’s order on the Customer Portal.

Route4Me Real-Time Order Tracking Portal for Customers

 

After that, depending on your Customer Portal settings, you can view the status of the customer’s order, the estimated arrival time/window for the customer’s location, location of your driver on the map, and more.

Route4Me Real-Time Order Tracking Portal for Customers

 

Adjusting the Customer Portal Settings

In the “Icons” section of the Customer Alerting and Notifications Module, you can customize the icons that represent your drivers and your customers’ addresses on the map of the Customer Portal. To learn more about setting up and customizing the Customer Portal icons, visit this page.

Route4Me Real-Time Order Tracking Portal for Customers

 

Using the Advanced Settings, you can adjust the time when each customer should be able to view your drivers’ location on the map of the Customer Portal. To learn more about adjusting the Advanced Settings, visit this page.

Route4Me Real-Time Order Tracking Portal for Customers

 

To adjust the map settings for the Customer Portal, first, go to the “Map Information” section of the Customer Alerting and Notifications Module.

Route4Me Real-Time Order Tracking Portal for Customers

 

To set up the default map view for the Customer Portal, in the “Map Color” drop-down list, select the “Default” option.

Route4Me Real-Time Order Tracking Portal for Customers

 

To set up the grayscale map view for the Customer Portal, in the “Map Color” drop-down list, select the “Grayscale” option.

Route4Me Real-Time Order Tracking Portal for Customers

 

To enable the map zoom controls for the Customer Portal map, check the “Show Map Zoom Controls” box accordingly.

Route4Me Real-Time Order Tracking Portal for Customers

 

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