Geofence Detected vs Manually Marked as Visited and Departed

When your field employees and drivers are out in the field, they have to manually mark your customers’ addresses as “Marked as Visited” and “Marked as Departed” whenever they arrive at the customers’ locations, service them, and then move on to the next destination. For an extra layer of security and safety, Route4Me enables you to use geofences that can automatically detect your field employees and drivers arriving at or departing from customers’ locations and generate the “Detected as Visited” and “Detected as Departed” timestamps that cannot be altered or deleted. Moreover, to accommodate your particular operational business needs, Route4Me provides flexible settings for creating custom shaped and sized geofences with different detection parameters (learn how). Thus, by setting up custom geofences around your customers’ locations you can frictionlessly automate the process of tracking the progress of your entire team and ensure that your team members don’t deviate from their planned routes. The discrepancies in the Geofence Detected and Manually Marked visitation and departure times can be used for analyzing the performance of your team and making sure that they spend the right amount of time on servicing your customers’ locations.

To view the geofence detected and manually marked visitation and departure timestamps of the stops on a particular route, first, open the corresponding route in the Route Editor from your Routes List or from your Routes Map.

Next, click on the route stop that you want to check to open its menu and then locate the “Address Visit Details” section that displays the automatically detected and manually marked visitation and departure times. For more convenience and visualization purposes, you can enable geofences and geofence activities on the interactive map. To do so, check the corresponding boxes in the Map Settings (learn more).

Next, you can also enable user tracking so that you can track the movement of your team members on the map in near real-time. To do so, first, go to “Tracking” in the top right corner of the map, select “Routes” and then select the preferred tracking time interval from the list. Once enabled, you can view your team members moving on the map in real-time.

The Detected as Visited timestamp is created whenever the driver or field employee enters the geofence set around the corresponding route stop. When the driver enters the given geofence, the GPS signal from the driver’s Route4Me iOS or Android mobile app or the installed third-party GPS device from a particular telematics vendor is sent to Route4Me for evaluation. Once the signal is received and validated, Route4Me automatically generates the Detected as Visited timestamp that cannot be modified. The Detected as Visited timestamps are displayed on the map as the green flag icons.

The Marked as Visited timestamp is created when the driver or field employee manually marks the corresponding route stop as “Visited” from their Route4Me iOS or Android mobile app. The green checkmark icon next to the visited stop indicates that this stop was Marked as Visited.

The Marked as Departed timestamp is created when the driver or field employee manually marks the corresponding route stop as “Departed” from their Route4Me iOS or Android mobile app. The Marked as Departed timestamp is displayed on the map as a truck icon that shows the exact spot on the map where the given route stop was Marked as Departed.

The Detected as Departed timestamp is created whenever the driver or field employee leaves the perimeter of the geofence set around the corresponding route stop. The Detected as Departed timestamps are displayed on the map as the red flag icons. NOTE: Depending on the custom-defined Vehicle Position Refresh Rate, the position of the green and red flag icons may change within geofences (learn more). This may also happen depending on the frequency at which your particular telematics vendor sends signals to Route4Me.