User Permissions Settings – Company And Route Visibility, And Travel-Only Mode

Route4Me helps enterprise businesses structure teams of managers, planners, dispatchers, and drivers. Each role has default permissions that you can customize to control route access, vehicle assignments, and other settings. This flexibility ensures the right work reaches the right team members in real time. Use this guide to learn about default permissions, visibility settings, Travel-Only mode, and more.

NOTE: To check or increase your account’s user limit, contact Route4Me Support.

Route4Me’s Default Account-Level Permissions By User Type

To view your structured users list, click “Teams & Equipment” > “Users” in the Navigation Menu.

Each user type has a defined set of default account-level permissions across the Route4Me Platform. Users can only view and manage routes, addresses, vehicles, and other data stored on their sub-users’ accounts.

You can override these defaults using Company Visibility settings and Travel-Only mode, giving you greater control over what each user can see or do. Details on how user-type default permissions work and how to adjust them can be found later in this guide.

Open Your Users Page

Customize User Account-Level Permissions Settings

New users are assigned a default set of account-level permissions across the Route4Me Platform. You can override these defaults by adjusting the Travel-Only, Company Visibility, and Route Visibility settings. NOTE: To adjust settings, the Account Owner must enable the Advanced Team Management Add-On.

To customize a user’s permissions, click the Down Arrow button next to their name and select “Edit“.

Then, open the “Permissions” tab to view and adjust the user’s account-level permissions. Detailed guidance on customizing user permission settings appear later in this guide.

Route Visibility For Future Scheduled And Past Completed Routes

In the “Route Visibility” section located under the “Permissions” tab, you can control access to both future scheduled and past completed routes. NOTE: To enable Route Visibility settings on your account, please contact Route4Me Support.

Company Visibility Settings For Drivers, Orders, And Addresses

From the “Company Visibility” section of a user’s permissions, you can control their access to Drivers, Orders, and the Address Book. See the table below for details.

Permissions Setting

Description

Expand Table

See All Drivers

To enable, switch on the "See All Drivers" toggle. When enabled, the user can see and optionally manage all Drivers stored on the Primary Route4Me Account and accounts of all other users branched under the Account Owner.

Global Address Book

To enable, switch on the "Global Address Book" toggle. When enabled, the user can see and optionally manage all Address Book addresses stored on the Primary Route4Me Account and accounts of all other users branched under the Account Owner.

Global Orders List

To enable, switch on the "Global Orders List" toggle. When enabled, the user can see and optionally manage all Orders stored on the Primary Route4Me Account and accounts of all other users branched under the Account Owner.

Travel-Only Mode – Editing Permissions And Restrictions Settings

In the “User Permissions” section, you can enable or disable “Travel-Only“. When enabled, the user can view routes, addresses, orders, users, and assigned work, but cannot make any changes or plan routes. To plan routes, one of the other options must be enabled.

NOTE: You can adjust “Travel-Only” mode to override a user’s default account-level permissions. Below is a list of permissions available to each user type when “Travel-Only” is active.

Permissions Matrix

7 columns · 162 rows

Permission

Admin

Regional Manager

Dispatcher

Route Planner

Driver

Analyst

Route Planning and Optimization

Plan and Optimize Routes

Route Management - Route Editor, Routes Map, and Routes List

Access Routes Created by User & User's Sub-Users

Access Routes of All Users

Re-Optimize Routes Created by User & User's Sub-Users

Re-Optimize Routes of All Users

Re-Schedule Routes Created by User & User's Sub-Users

Re-Schedule Routes of All Users

Insert Addresses into Routes Created by User & User's Sub-Users

Insert Addresses into Routes of All Users

Insert Addresses into Best Routes Created by User & User's Sub-Users

Insert Addresses into Best Routes of All Users

Insert Driver Breaks into Routes Created by User & User's Sub-Users

Insert Driver Breaks into Routes of All Users

Delete Stops from Routes Created by User & User's Sub-Users

Delete Stops from Routes of All Users

Edit Route Stops in Routes Created by User & User's Sub-Users

Edit Route Stops in Routes of All Users

Refresh Route Directions in Routes Created by User & User's Sub-Users

Refresh Route Directions in Routes of All Users

Reverse Routes (Reverse Entire Route) Created by User & User's Sub-Users

Reverse Routes (Reverse Entire Route) of All Users

Reverse Routes (Reverse Stops Only) Created by User & User's Sub-Users

Reverse Routes (Reverse Stops Only) of All Users

Operation Matrix for Routes Created by User & User's Sub-Users

Operation Matrix for All Users

Duplicate Routes Created by User & User's Sub-Users

Duplicate Routes of All Users

Merge Routes Created by User & User's Sub-Users

Merge Routes of All Users

Add Notes to Stops on Routes Created by User & User's Sub-Users

Add Notes to Stops on Routes of All Users

Open Notes on Routes Created by User & User's Sub-Users

Open Notes on Routes of All Users

Delete Notes on Routes Created by User & User's Sub-Users

Delete Notes on Routes of All Users

Access Route Manifest on Routes Created by User & User's Sub-Users

Access Route Manifest on Routes of All Users

Assign Users to Routes Created by User & User's Sub-Users

Assign Users to Routes of All Users

Assign Vehicles to Routes Created by User & User's Sub-Users

Assign Vehicles to Routes of All Users

Track Users on Routes Created by User & User's Sub-Users

Track Users on Routes of All Users

Track Vehicles on Routes Created by User & User's Sub-Users

Track Vehicles on Routes of All Users

Export Routes Created by User & User's Sub-Users

Export Routes of All Users

Approve to Execute Routes (Dispatch Routes) Created by User & User's Sub-Users

Approve to Execute Routes (Dispatch Routes) of All Users

Rename Routes Created by User & User's Sub-Users

Rename Routes of All Users

Compare Side by Side Routes Created by User & User's Sub-Users

Compare Side by Side Routes of All Users

Share Routes Created by User & User's Sub-Users

Share Routes of All Users

Print Routes Created by User & User's Sub-Users

Print Routes of All Users

Delete Routes Created by User & User's Sub-Users

Delete Routes of All Users

Team Management

Access Users Created by User & User's Sub-Users

Access Users List with All Users

Create New Users

Upload New Users

Invite New Users

Edit Users Created by User & User's Sub-Users

Edit All Users

Access Routes Created by User & User's Sub-Users

Access Routes of All Users

Assign Users to Routes Created by User & User's Sub-Users

Assign Users to Routes of All Users

Delete Users Created by User & User's Sub-Users

Delete All Users

Vehicle Management

Access Vehicles Created By User & User's Sub-Users

Access Vehicles Of All Users

Add New Vehicles

Edit Vehicles Created By User & User's Sub-Users

Edit Vehicles Of All Users

Assign Vehicles To Routes Created By User & User's Sub-Users

Assign Vehicles To Routes Of All Users

Delete Vehicles Created By User & User's Sub-Users

Delete Vehicles Of All Users

Access Pending Vehicles Of The User & User's Sub-Users

Access Pending Vehicles Of All Users

Activate Pending Vehicles Of The User & User's Sub-Users

Activate Pending Vehicles Of All Users

Delete Pending Vehicles Of The User & User's Sub-Users

Delete Pending Vehicles Of All Users

Access Deleted Vehicles List Of The User & User's Sub-Users

Access Deleted Vehicles List Of All Users

Restore Deleted Vehicles Of The User & User's Sub-Users

Restore Deleted Vehicles Of All Users

Orders List and Orders Map

Access Orders Created by User & User's Sub-Users

Access Orders of All Users

Add New Orders

Edit Orders Created by User & User's Sub-Users

Edit Orders of All Users

Plan Routes with Orders Created by User & User's Sub-Users

Plan Routes with Orders of All Users

Insert Orders into Routes Created by User & User's Sub-Users

Insert Orders into Routes of All Users

Insert Order into Best Routes Created by User & User's Sub-Users

Insert Order into Best Routes of All Users

Add & Manage Order Custom Fields Created by User & User's Sub-Users

Add & Manage Order Custom Fields of All Users

Delete Orders Created by User & User's Sub-Users

Delete Orders of All Users

Address Book List and Address Book Map

Access Addresses Created by User & User's Sub-Users

Access Addresses of All Users

Add New Addresses

Edit Addresses Created by User & User's Sub-Users

Edit Addresses of All Users

Upload Addresses

Plan Routes with Addresses Created by User & User's Sub-Users

Plan Routes with Addresses of All Users

Insert Addresses into Best Routes Created by User & User's Sub-Users

Insert Addresses into Best Routes of All Users

Export Addresses Created by User & User's Sub-Users

Export Addresses of All Users

Add Custom Data to Addresses Created by User & User's Sub-Users

Add Custom Data to Addresses of All Users

Access Address Custom Data Created by User & User's Sub-Users

Access Address Custom Data of All Users

Generate Orders from Addresses Created by User & User's Sub-Users

Generate Orders from Addresses of All Users

Upload Address Schedules

Delete Addresses Created by User & User's Sub-Users

Delete Addresses of All Users

Territories

Access Address Territories Created by User & User's Sub-Users

Access Address Territories of All Users

Create Address Territories

Edit Address Territory Created by User & User's Sub-Users

Edit Address Territory of All Users

Delete Address Territories Created by User & User's Sub-Users

Delete Address Territories of All Users

Avoidance Zones

Access Avoidance Zones Created by User & User's Sub-Users

Access Avoidance Zones of All Users

Create New Avoidance Zones

Edit Avoidance Zones Created by User & User's Sub-Users

Edit Avoidance Zones of All Users

Delete Avoidance Zones Created by User & User's Sub-Users

Delete Avoidance Zones of All Users

Geofences

View Geofences on the Map

Change Geofence Shape

Change Geofence Size

SMS & Email Customer Notifications and Alerts

Enable or Disable Customer Notifications

Adjust Customer Notifications Settings

Customize Order Tracking Page

Access Notifications History

Analytics and Reporting

Dashboard Access with Data of the User & User's Sub-Users

Dashboard Access with Data of All Users

CO2 Emissions Tracking of Routes Created by User & User's Sub-Users

CO2 Emissions Tracking of Routes of All Users

Activity Feed

Activity Feed Access with Activities of the User & User's Sub-Users

Activity Feed Access with Data of All Users

Activity Feed Settings

Callback URL

Callback Method

Optimizations Management

Edit Optimizations Created by User & User's Sub-Users

Edit Optimizations of All Users

Re-Optimize Optimizations Created by User & User's Sub-Users

Re-Optimize Optimizations of All Users

Delete Optimizations Created by User & User's Sub-Users

Delete Optimizations of All Users

Visit Route4Me's Marketplace to Check out Associated Modules:

Operations
Advanced Team Management Add-On
Learn More
Operations
Field-Services / Field-Marketing / Field-Sales Delivery Management
Learn More
Operations
Audit Logging and Activity Stream
Learn More

Last Updated: July 24, 2026

About author: Alex Yasko

Alex Yasko is the Go-to-Market Product Manager and Information Architecture Manager at Route4Me. With thousands of hours of experience, Alex specializes in breaking down complex last-mile optimization and routing scenarios into simple, actionable instructions, helping last-mile businesses streamline their operations effortlessly.

User Permissions Settings – Company And Route Visibility, And Travel-Only Mode

Table of Contents

Route4Me’s Default Account-Level Permissions By User Type

Customize User Account-Level Permissions Settings

Route Visibility For Future Scheduled And Past Completed Routes

Company Visibility Settings For Drivers, Orders, And Addresses

Travel-Only Mode – Editing Permissions And Restrictions Settings

Visit Route4Me's Marketplace to Check out Associated Modules:

Advanced Team Management Add-On

Field-Services / Field-Marketing / Field-Sales Delivery Management

Audit Logging and Activity Stream

About author: Alex Yasko

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