Service Types – Add And Manage Customizable Service Categories

Service Types can be used to define work requirements across your operations, such as different types of delivery or specialized services. In addition to Service Categories (Delivery, Service, Visit, etc.) that can be assigned to Destinations, Locations, Orders, and more, Service Types offer more in-depth customization. This enables you to create specific work classifications by extending standard categories with unique codes, aliases, and descriptions and assign them when importing data.

Add And Manage Service Types With Customizable Service Categories

To open the Service Types Page, go to “Business Operations” > “Service Management” in the Navigation Menu. From there, you can add new Service Types by clicking the green “Create Service Type” button in the top-right.

Open Your Service Types

Then, fill in the mandatory “Service Code” and “Service Name” fields and any preferred optional fields. When finished, click “Create” to finalize. See the table below for more information on each field.

NOTE: Service Categories are primary, high-level work and destination categories.

You can then click the “Edit” button to make changes to Service Types or delete them by clicking the Down Arrow and selecting “Delete“. NOTE: If you need assistance accessing or using Service Types, contact Route4Me support.

See Destination Service Types On Route4Me’s Web Platform

To ensure consistent visibility of service information across your operations, Service Types and Service Categories are available anywhere you can view destinations and their associated data. This includes the Destinations List, Destination Snapshots, Route Snapshots, and the Route Editor.

Destinations List – Service Type And Service Category Visibility

On the Destinations List, you can see the Service Category and Service Type associated with destinations. To enable service data columns, click the Display Columns Button and check the boxes next to “Service Category” and “Service Type“.

Open Your Destinations List

Destination Snapshot – Service Type And Service Category Visibility

When you open a Destination Snapshot, you can see the destination’s respective Service Type or Service Category at the bottom of the Destination Info summary on the left.

Route Snapshot – Service Type And Service Category Visibility

In Route Snapshots, Service Categories and Service Types are available as data columns in the “Destinations” tab. To enable them, click the Display Columns Button.

Open Your Routes Page

Then, check the boxes next to “Service Category” and “Service Type”

Route Editor – Service Category Visibility

After opening a route in the Route Editor, you can click on a destination to open its Destination Info. In the “Address” section, you’ll find the “Service Category” field.

You can also click the field and select a different Service Category for a destination from the dropdown menu.

Open Your Routes Page

Mobile App Service Types For Planned Route Destinations

Service Types are also visible to users navigating routes on the Route4Me App. If you need to see or manage destinations on the app, first open a route. Then, swipe up or tap the Destinations Button to open the route’s Destination List. Next, tap the Info Icon for a destination to open its Destination Info.