Customer Notifications (Classic) – Order Tracking And Messaging Settings

Route4Me’s Customer Notifications (Classic) provides a centralized way to manage customer communications from the Route4Me Order Tracking Page. It allows you to control when Notifications are sent, how they are delivered, and what information they include across email, SMS, and voice call channels. This article explains each configuration section within Customer Notifications (Classic) and how it can be adjusted to support different notification and tracking settings.

Customer Notifications (Classic) – An Overview

The Classic Customer Notifications page provides a centralized space to manage how customers are informed throughout the delivery or service process. From this page, you can configure and review Notification settings to update customers with timely information.

To access the Classic Customer Notifications page, navigate to “Customer Experience” and select “Customer Notifications” from the Navigation Menu. This will open the Notifications interface, where settings are organized into dedicated tabs for easy navigation.

Open Your Notification Settings

Notifications Settings – Delivery And Configuration Options

Main Logo Tab – Customize Notification Branding

The “Main Logo” tab allows you to define the visual branding used in Customer Notifications. You can:

1. Add both a “Large Logo“and a “Mobile Logo” by pasting hosted image URLs into their respective fields.
2. Control alignment (left, center, or right) to ensure they display correctly across different Notification formats and devices.
3. For improved clarity on high-resolution screens, configure “Large Logo Retina” and “Mobile Logo Retina” versions.
4. Use the built-in preview feature to review how all logo variations will appear in Notifications before sending them.

Icons Tab – Set Customer Tracking Map Icons

1. Select a Notification type – email, SMS, or voice call – by clicking an icon to enable or disable it.
2. Define Notification delivery windows by setting an earliest Notification time and a latest Notification time.
3. Select the Notification trigger type(s), described in the table below.
4. Use Advanced Notifications settings to define a Notification interval and time in advance.
5. Customize the Notification template for each Notification type. Templates include editable syntax-based variables.

Map Information Tab – Manage Customer Tracking Map Display

The “Map Information” tab allows you to customize how the customer tracking map appears and what information is displayed to customers. You can:

1. Select the map color, choosing either default or grayscale.
2. Choose whether to display the destination address and map zoom controls.
3. Choose whether to display driver information, including the driver’s name and phone number.

You can also:

1. Create an order details section with a custom title.
2. Select from a set of predefined order-related details which order information fields appear in the Notification.
3. Add custom items not included in the predefined list.

Gallery Tab – Control Proof Of Visit Image Display

The “Gallery” tab allows you to control how note images and attachments, such as proof of visit updates from the driver’s Route4Me mobile app, are displayed in Notifications. You can:

1. Enable the Gallery by checking the “Enable Gallery” box.
2. Specify which images are included in the Gallery.
3. Define which note details are included in the Notification.

Advanced Tab – Define Notification, Tracking, And Provider Settings

The “Advanced” tab allows you to control additional settings that affect Notification timing, tracking visibility, display formats, and service provider configuration. You can:

1. Define ETA padding to adjust estimated arrival times.
2. Set tracking page expiration and define how long the tracking page remains accessible.
3. Set the time threshold for when a driver appears on the map.
4. Define the date and time format used in Notifications and tracking.

You can also:

1. Select service providers for email, SMS, and voice call Notifications.
2. Configure service provider settings by entering required credentials such as API keys, account SID, or authorization tokens.