Insert Customer Notifications Placeholders – Placeholder Reference Table

{{address}}

Address

Street address of the customer associated with the corresponding destination.

405 Lexington Ave, New York, NY 10174, USA

{{alias}}

Alias

A user-defined name assigned to a customer or address for internal use.

Customer 001

{{lat}}

Lat, Lng

Latitude coordinates of the customer's location.

40.751868

{{lng}}

{{lng}}

Longitude coordinates of the customer's location.

-73.975554

{{address_stop_type}}

Address Stop Type

The type of destination.

Delivery

{{now_time}}

Address Visit Details

The current time when the corresponding notification was triggered and sent to the customer. The format of this time can be adjusted in the advanced settings.

07:00 AM

{{now_date}}

Address Visit Details

The current date when the corresponding notification was triggered and sent to the customer. The format of this date can be adjusted in the advanced settings.

10.10.2025

{{now_time_formatted}}

Address Visit Details

The current time when the corresponding notification was triggered and sent to the customer. The format of this time can be adjusted in the advanced settings.

04:10 PM

{{geofence_detected_visited_timestamp}}

Detected as Visited

The timestamp that was automatically generated by the system when the driver entered the geofenced area set around the address.

07/07/2025 05:00 PM

{{geofence_detected_departed_timestamp}}

Detected as Departed

The timestamp that was automatically generated by the system when the driver left the geofenced area set around the address.

07/07/2025 05:00 PM

{{order_no}}

Order No

The order number associated with the destination.

QA000007188

{{cost}}

Cost

The cost of visiting and servicing the destination.

100

{{cube}}

Cube

The cubic volume of the cargo or order that is being delivered to or picked up at the address.

0.5

{{invoice_no}}

Invoice No

The order invoice number associated with the address.

ALT12341

{{pieces}}

Pieces

The number of pieces (items) that are being delivered to or picked up at the destination.

20

{{reference_no}}

Reference No

The order reference number associated with the destination.

789

{{revenue}}

Revenue

The revenue that is expected to be generated from visiting and servicing the destination.

1000

{{weight}}

Weight

The weight of the cargo or order that is being delivered to or picked up at the address.

100

{{sequence_no}}

Priority

The sequence number of the destination on the corresponding route.

1

{{tracking_number}}

Tracking Number

The tracking number that is automatically assigned to the order by the system. Tracking numbers can be used by customers to check their orders on the customer tracking portal.

E27YMNGK

{{name}}

First Name + Last Name

Full name (first name and last name) of the customer associated with the destination.

John Smith

{{first_name}}

First Name

First name of the customer associated with the destination.

John

{{last_name}}

Last Name

Last name of the customer associated with the destination.

Smith

{{email}}

Email

Contact e-mail address of the customer associated with the destination.

[email protected]

{{phone}}

Phone

Contact phone number of the customer associated with the destination.

+1 212-682-3070

{{customer_po}}

Customer PO

Purchase order of the customer associated with the destination.

PI000347

{{time_window_start}}

Time Window Start

The start of the destination's time window (normally used for opening hours).

09:00 AM

{{time_window_end}}

Time Window End

The end of the destination's time window (normally used for closing hours).

09:00 PM

{{arrival_time_formatted}}

Planned Arrival Time

The estimated time when the driver is expected to arrive at the destination. The format of this time can be adjusted in the advanced settings.

4:10 PM

{{arrival_date_formatted}}

Planned Arrival Date

The estimated date when the driver is expected to arrive at the destination. The format of this date can be adjusted in the advanced settings.

07.07.2025

{{earliest_time_formatted}}

Planned Arrival Time with ETA Padding

The estimated time of arrival minus 50% of the defined "ETA Padding" value (i.e., minus 5 minutes from the estimated arrival time). The format of this time can be adjusted in the advanced settings.

2:10 PM

{{max_arrival_time_formatted}}

Planned Arrival Time with ETA Padding

The estimated time of arrival plus 50% of the defined "ETA Padding" value (i.e., plus 5 minutes to the Estimated Arrival Time). The format of this time can be adjusted in the advanced settings.

1:50 PM

{{note_attachment_url}}

Note Attachment URL

Online URL for media attached to the respective note of the respective route destination.

Appears as a URL

{{driver_rating_short_link}}

Customer Satisfaction Survey Link

Online shortened URL link for the Customer Satisfaction Survey of the respective route destination.

Appears as a shortened URL

{{data.short_note_attachment_url}}

Note Attachment URL

Online shortened URL for media attached to the respective note of the respective route destination.

Appears as a shortened URL

{{custom_fields.field_name}}

Custom Data

Custom Data attached to route destinations.

{{custom_fields.item_1}}