Route4Me Curbside Pickup & Store Collect for Shopify Stores
Route4Me’s Shopify Curbside Pickup and Store Collect App seamlessly connects to your store and enables you to offer BOPIS, curbside, and contactless pickup to your customers. Extremely easy to set up and use, the app requires zero learning curve.
Route4Me automatically sends orders from your store to synced pickup locations. Pickup location managers can use Route4Me’s mobile app to manage synced orders, check customers’ arrival times, confirm pickups, and more. Additionally, your customers can use Route4Me’s self-service order tracking page to check their order status, add ETA, navigate to pickup location using Google Maps, and more. Furthermore, Route4Me keeps you updated through the entire pickup cycle by syncing order statuses between your store and pickup locations. Learn how to add curbside pickup to your store here.
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Route4Me Curbside Pickup and Store Collect Ecosystem
Route4Me helps you seamlessly sync and manage your pickups and provide your customers with an easy and comfortable curbside pickup experience. To help users achieve that, Route4Me’s Curbside Pickup Ecosystem encompasses the following tools that work together:
- Curbside Pickup App for Shopify Store Owners: Send online orders from your store to local pickup locations, monitor pickup progress in real-time, in the store.
- Mobile Curbside Pickup App for Pickup Location Managers: Open, manage, and confirm order pickups, at the pickup location.
- Self-Service Order Tracking Page for Customers: Check order status, add ETA, specify parking and vehicle details, confirm, pickup using a web page.
Further, you can learn how to connect and use Route4Me’s Curbside Pickup and Store Collect ecosystem in your Shopify store.
Curbside Pickup and Store Collect App for Shopify Store
Route4Me’s Curbside Pickup and Store Collect App for Shopify Store is easy to connect to your Shopify store. Simply install the app in your store and Route4Me will automatically connect and send new and paid orders to your pickup locations.
Specifically, you can use Route4Me’s app in your store to monitor order pickup progress, manage your local pickup locations, and manage your locations managers. Additionally, you can adjust your app’s settings, add a link to the self-service order tracking page to your SMS and Email notification, and more.
Mobile Curbside Pickup App for Shopify Local Pickup Locations
Next, pickup location managers can use Route4Me Mobile Curbside Pickup App to open and manage order pickups. Specifically, Route4Me automatically sends orders to respective pickup locations. After that, location managers can easily access one or multiple pickup locations and manage synced order pickups in real-time.
The app shows when orders are ready for pickup, when customers will arrive for pickup, when customers are already waiting, and more. Additionally, location managers can use the in-app barcode scanners to securely confirm pickups by QR code.
Equally important, the app is easy to install and use, requiring zero learning curve and no additional staff training. You can install the Mobile Curbside Pickup app on any Android smartphone or tablet, without the need for special hardware.
Shopify Curbside Pickup Order Tracking Page for Customers
Route4Me’s self-service Order Tracking Page helps you save time and money on customer service, and provide your customers with a fast and trouble-free comfortable pickup experience. Specifically, customers can use Route4Me’s Order Tracking Page to check order status and order details and open your pickup location on Google Maps for navigation.
Additionally, customers can add the ETA so that their order can be prepared in advance, let you know when they’ve arrived, and even add their parking location and vehicle details for faster pickup time. Finally, for fast and secure pickup confirmation, customers can simply show automatically generated unique QR codes associated with their order.
Equally important, using Route4Me’s Order Tracking Page doesn’t require any app downloads or special software. Specifically, it’s a web page that customers can easily open on their mobile device or computer. Furthermore, you can automatically send a tracking link to each customer in SMS and Email notifications.
Using Curbside Pickup and Store Collect in Shopify Store
Route4Me’s Curbside Pickup and Store Collect app is extremely easy to use. With our app, fulfilling your pickup Shopify orders is transparent and efficient and you have full control over every stage of the process. For example, you only need to follow 6 easy steps to add curbside pickup to your Shopify store:
- Install and set up Route4Me’s Curbside Pickup app in your Shopify store.
- Store owner automatically or manually sends Shopify orders from the store to local pickup locations.
- Pickup location manager(s) open and manage orders on-site using the mobile app.
- Customers use Route4Me’s self-service Order Tracking Page to check order status, locate your pickup store, and add pickup ETAs.
- Pickup location manager(s) confirm order pickups using the mobile app.
- Route4Me syncs curbside pickup progress between the store and pickup locations in real-time.
Further, you can learn in more detail about each step of the curbside pickup process.
Connect Route4Me’s Curbside Pickup App in Your Shopify Store
First, install the app from the Shopify App Store and then complete a fast and simple setup process. Route4Me will automatically integrate with your store and show your store’s pickup locations. Next, you can select the preferred order synchronization method and set up your notifications settings. Additionally, you can invite team members to log in through Route4Me’s mobile app and manage orders at your pickup locations.
Learn more about setting up Route4Me’s Curbside Pickup app for your Shopify store.
Send Shopify Orders to Local Curbside Pickup Locations
Next, you can start sending orders from your Shopify store to local pickup locations for curbside pickup. So, when customers place orders in your Shopify store, Route4Me can automatically send new and/or paid orders to the Curbside Pickup app. Alternatively, you can manually send one or multiple orders in bulk from your store to pickup locations.
Open and Manage Shopify Orders Sent to Local Pickup Locations
After that, you can check synced pickup orders in the Route4Me app in your store. Accordingly, pickup location managers can access and process synced pickup orders using Route4Me’s mobile app. Equally important, Route4Me synchronizes orders and their pickup statuses between the store and pickup location(s) in real-time.
Self-Service Curbside Pickup Order Tracking Page for Customers
Customers can use Route4Me’s order tracking page to check their order status and open the location of the pickup store in Google Maps. Additionally, customers can add their estimated time of arrival in minutes when they navigate to the sore. Furthermore, customers can let the pickup location manager know when they’ve arrived and where they are parked and waiting for their curbside pickup.
Accordingly, when customers add their ETA, their order status is automatically updated in Route4Me’s mobile app in real-time and their orders can be prioritized and prepared in advance. Similarly, when customers arrive and add their parking and vehicle details, the pickup location manager can easily locate their vehicle and complete their pickup.
Confirm Shopify Order Pickups Using Curbside Pickup Mobile App
To confirm order pickup, customers can simply show the unique QR code associated with their order on Route4Me’s Tracking Page. Accordingly, the pickup location manager can scan the secure QR code using the in-app barcode scanner and then confirm the pickup.
Synchronize Shopify Order Pickup Statuses in Real-Time
Route4Me automatically synchronized all order status changes in real-time and shows them in the Shopify store and across connected mobile devices. Thus, the store owner can monitor order status right in the Shopify store and check sent orders, completed pickups, and pickup stages in between. Accordingly, pickup location managers can check newly synced orders, check customers’ ETA to prepare orders in advance, and see what customers are already waiting for pickup.
Shopify Curbside Pickup Frequently Asked Questions
Below, we’ve selected and answered some of the most frequently asked questions about curbside pickup, contactless pickup, BOPIS, etc. If you can’t find an answer to your question, please contact Route4Me’s Customer Success Team.
Curbside pickup is when stores and merchants allow their customers to place orders online and then pick up their orders at the designated location, similar to buy-online-pickup-in-store (BOPIS), store pickup, and click and collect.
Curbside pickup works for almost all types of products, from groceries and household products to electronics and clothing. For example, Walmart, Target, Publix, Whole Foods Best Buy, and other retail giants offer curbside pickup to their customers.
In contrast to curbside pickup, curbside delivery is when the last mile courier delivers your order as close to the curb as possible. Specifically, the shipper brings the order to your address and unloads or drops the package(s) onto the curbside or sidewalk in front of your retail store, house, residence, etc.
Curbside pickup works similarly to buy-online-pickup-in-store, click and collect, or in-store pickup. But, instead of going into the store, customers pickup up their order at the curbside, without having to leave their vehicle.
First, the customer makes an online order and selects the available location where they want to pick up their order. Next, the store prepares the respective order and notifies the customer that their order is ready for pickup. After that, the customer arrives at the store’s pickup location and the store manager brings the pickup order to the consumer’s vehicle.
Curbside pickup, BOPIS, contactless delivery, and other checkoutless and contactless shopping types have gained tremendous popularity in the context of the COVID-19 pandemic, which re-shaped the restaurant and retail industries.
In fact, click and collect retail sales registered a growth of over 100% in 2020. Even though the click and collect sales slowed down in 2021, it is expected that the growth will continue at an annual rate greater than 15% until 2024.
Therefore, off-premise shopping methods, such as buy-online-pickup-in-store, are still in demand in 2022 as the COVID-19 pandemic is still unfolding. So, curbside pickup remains a viable, safe, convenient, and profitable alternative to in-store shopping or in-restaurant dining.
Moreover, a recent Mercatus survey highlights respondents’ preference for store pickup when it comes to grocery eCommerce. In detail, 75% of the interviewed customers report that they prefer to pick up their online orders instead of having them home-delivered. The main reason why customers are more in favor of click and collect is the delivery cost.
Yes, you can easily offer curbside pickup to your Shopify store customers. To so do, enable local pickup for your Shopify store locations where customers can go to pickup up their orders. After that, your customers can select the pickup option when placing orders and then choose the preferred available pickup location. Learn more about setting up local pickup for online orders in your Shopify store.
Additionally, you can install Route4Me’s Curbside Pickup and Store Collect app in your Shopify store to organize and streamline your entire curbside pickup process. Specifically, Route4Me’s Curbside Pickup app enables you to efficiently distribute the pickup process into manageable parts by role. The store owner can automatically sync pickup orders by pickup locations and oversee the entire pickup process in real-time. Pickup location managers can use a mobile app to receive, process, and complete order pickups on site.
Furthermore, Route4Me features a dedicated order tracking webpage for customers. In detail, your customers can open their order on the racing page from an SMS or email notification. Then, customers can track their order status, locate your pickup store, add estimated time of arrival, and more.
Shopify doesn’t have any software or hardware requirements for enabling local pick-up for your store’s locations. Similarly, Route4Me’s Curbside Pickup and Store Collect app also doesn’t require any special software or hardware. In detail, you can install Route4Me’s Curbside Pickup app in your Shopify store.
Additionally, your store’s pickup location managers can install and use Route4Me’s Mobile Curbside Pickup app on any regular smartphone or tablet. Route4Me even features the in-app barcode scanner that allows you to scan secure QR codes for pickup confirmation using the camera on your mobile device.
Furthermore, your customers can use Route4Me’s order tracking page in any web browser on a mobile device or computer.
Customers can use Shopify’s standard order status page, where they can check the progress of their order as it is being fulfilled. Specifically for curbside pickup orders, you can use Route4Me’s Curbside Pickup and Store Collect Tracking Page designed for customers, store owners, and pickup location managers.
In detail, Route4Me’s Curbside Pickup Tracking page shows customers order status, order details, and your pickup location on Google Maps. Furthermore, Route4Me’s order tracking page also allows your customer to add their estimated time of arrival at your pickup location so that the location managers can prepare their orders in advance. Additionally, customers can also let the pickup location manager know that they’ve arrived and add their parking and vehicle details for faster pickup.
Furthermore, customers also get a unique QR code that can be scanned by location managers for quick and secure pickup confirmation. Equally important, Route4Me automatically synchronizes pickup statuses between the store, pickup locations, and customers in real-time.
Yes, curbside pickup affects customer satisfaction as well as customer loyalty, being also a competitive advantage for brick-and-mortar stores.
On the one hand, a well-organized and perfectly-timed curbside pickup operation with a low wait time can boost customer satisfaction. Plus, in today’s eCommerce-driven world, offering curbside pickup, BOPIS, and click and collect services can help brick-and-mortar stores attract customers that would otherwise shop online.
On the other hand, a poorly planned curbside pickup where customers receive wrong orders or wait too much for their pickup orders will most certainly result in decreased customer satisfaction.
Curbside pickup is cheaper than grocery delivery and is usually completely free for customers. In detail, delivery is more resource-intensive. It requires a fleet of delivery vehicles, delivery drivers, route planning software, and more.
In contrast, curbside pickup and BOPIS require little to no investments. Moreover, with grocery curbside pickup, your customers don’t need to pay extra fees which makes it a more appealing contactless shopping option.
In the context of the COVID-19 pandemic, curbside pickup is one of the safest alternatives to in-store shopping as it requires little to no contact with the restaurants’ or stores’ staff which minimizes COVID-19 exposure risks.