Load and Unload Orders with Barcode Scanner to Complete Routes

Route4Me’s iPhone Route Planner app provides seamless continuity throughout the entire multi-stop route planning and optimization, as well as route navigation and completion process. In this guide, you can learn how to load and unload orders on routes as a delivery driver. Specifically, how to use Route4Me’s Barcode Scanner to scan and load orders on the route, start and navigate the route, unload orders, collect proof of delivery, and more.

Scan and Load Orders on the Route Using Barcode Scanner

First, go to “Routes” from the navigation menu at the bottom of the screen and then open the preferred route. Next, tap on the “Start Loading” button to open the barcode scanner and start scanning and loading orders on the route. Equally important, the steps are the same for using the camera on your device or a connected Bluetooth scanner.

Loaded Orders – Scan Barcodes and Load Orders on the Route

Next, scan barcodes on the orders that need to be loaded. You can continuously scan multiple order barcodes without closing the barcode scanner. As you scan and load orders, the app shows the number and percentage of the loaded and not loaded orders. When you scan a barcode, Route4Me automatically shows the order’s Package ID, barcode data, and the address where it needs to be delivered. Package ID is a unique serial number assigned to the order’s stop on the route, in the order it is scanned.

Accordingly, after you have scanned and loaded all required orders, the app will show the green “Finish Loading” button. Next, tap on the green “Finish Loading” button to complete the loading process. On the route’s “Stops” screen, the app will show the “Loaded” status next to each route stop with a correctly loaded order.

Not Scanned – Report Missing and Damaged Orders and Packages

You can finish the loading process without scanning and loading certain orders. To do so, tap on the grey “Finish Loading” button. After that, the app will show all orders that haven’t been scanned and loaded on the route.

Next, tap on the Package ID of each order and then report it as Missing or Damaged. Additionally, you can select and simultaneously report multiple orders at a time. NOTE: When you report an order as Missing or Damaged, the respective route stop is automatically removed from your route.

Start and Navigate Route to Deliver and Unload Orders

After scanning and loading orders on the route, proceed to start, navigate, and complete the route. Before starting the route, check the “Loaded” status next to each route stop. After that, tap and hold the “Hold to Start Route” button to start the route. Once the route is started, its start time and date are automatically updated to the current time and date.

Next, navigate to each stop on the route using Route4Me’s In-App Voice-Guided Navigation. Additionally, you can navigate Route4Me routes using Google Maps route planner, Apple Maps route planner, Waze, and other navigation apps.

To navigate to a route stop from your current location, tap on the “Navigate” button next to the preferred stop. Next, select the preferred navigation app, or the app will automatically launch your default navigation app. In the app’s settings, you can adjust your navigation settings, select the preferred default navigation app, etc.

Unload Orders, Set Stop Statuses, Complete Mandatory Tasks

When you arrive at a route stop to unload the respective order, tap on the “Arrived” button and then the “Set Status” button. After that, complete all required Mandatory Tasks to unload the order.

Failed Stop Status – Can’t Unload Order and Failed Reason

When an order can’t be unloaded at its respective route stop, mark this stop as Failed. To do so, select the “Failed” status and then tap on the “Failed Reason” plus icon. Next, select the corresponding reason for not being able to unload the order and then tap on the “Set Exception Code” button. After that, tap on the “Mark as Failed” button.

Done Stop Status – Unload Order and Complete Mandatory Tasks

To unload the order and mark the stop as Done, select the “Done” status. Next, tap on the “Delivery Scan” plus icon and then use the barcode scanner to scan the barcode on the order that needs to be unloaded. After that, complete the rest of the Mandatory Tasks to unload the order. For example, Mandatory Tasks can include capturing an e-signature, attaching a receipt photo, verifying ID, etc. Additionally, you can learn more about completing Mandatory Tasks on Route4Me’s iOS Route Planner app.

End Route and Check Route Summary with Route KPIs

After unloading the order at the last stop on the route and marking the stop as Done, the app automatically prompts you to end the route. Alternatively, you can end the route manually by tapping on the “End Route” button at the bottom of the stops list.

If the route has stops without a status when you try to end the route, Route4Me automatically shows all stops that don’t have a status. Accordingly, to set the status to the remaining stops, tap on each stop and then set the corresponding status. After setting the status to all stops and ending the route, the app shows the route summary with route KPIs. Specifically, the route summary shows the total traveled distance and time, number of visited stops, stop status ratio, and more.