User Permissions Settings – Company And Route Visibility, And Travel-Only Mode

Route4Me helps enterprise businesses build a structured team of managers, planners, dispatchers, drivers, and more. Each user type comes with default permissions, which you can customize to control route visibility, driver and vehicle access, and other settings. This flexibility enables you to align team roles with your unique operational needs. As a result, you can assign the right work to the right team members in real time. This guide covers default user permissions, visibility settings, Travel-Only mode, and more. NOTE: To check or increase your account’s user limit, contact Route4Me Support.

User account level permissions settings, route visibility settings, address and order visibility, read-only permissions by team role, and more.

Route4Me’s Default Account-Level Permissions By User Type

To view your structured users list, click “Teams” in the Navigation Menu and select “Users“.

Each user type has a defined set of default account-level permissions across the Route4Me Platform. Users can only view and manage routes, addresses, vehicles, and other data stored on their sub-users’ accounts.

You can override these defaults using Company Visibility settings and Travel-Only mode, giving you greater control over what each user can see or do. Details on how user-type default permissions work and how to adjust them can be found later in this guide.

Open Your Users Page

Enable Tree View to visualize your Route4Me Last Mile Transportation team hierarchy and reporting structure.

Customize User Account-Level Permissions Settings

New users are assigned a default set of account-level permissions across the Route4Me Platform. You can override these defaults by adjusting the Travel-Only, Company Visibility, and Route Visibility settings. NOTE: To adjust settings, the Account Owner must enable the Advanced Team Management Add-On.

To customize a user’s permissions, click the Down Arrow button next to their name and select “Edit“.

Edit account level permissions for drivers, route planners, dispatchers, and other team members.

Then, open the “Permissions” tab to view and adjust the user’s account-level permissions. Detailed guidance on customizing user permission settings appear later in this guide.

Adjust user permissions settings for drivers, route planners, dispatchers, and other team members.

Route Visibility For Future Scheduled And Past Completed Routes

In the “Route Visibility” section located under the “Permissions” tab, you can control access to both future scheduled and past completed routes. NOTE: To enable Route Visibility settings on your account, please contact Route4Me Support.

Route visibility settings for completed and future scheduled routes for drivers, route planners, dispatchers, and other team members.

Permissions Setting	Description
Hide Routes Scheduled For Past Date	When enabled, the user cannot view any routes scheduled before the current date.
Hide Future Routes Scheduled Past N Days	Limits the user’s visibility to routes scheduled within a set number of future days, which you can specify. For example, entering “5” allows the user to see only routes starting with the next 5 days.

Company Visibility Settings For Drivers, Orders, And Addresses

From the “Company Visibility” section of a user’s permissions, you can control their access to Drivers, Orders, and the Address Book. See the table below for details.

Company visibility settings of drivers, route planners, dispatchers, etc., for vehicles, other drivers, orders, and addresses.

Permissions Setting	Description
See All Drivers	To enable, switch on the “See All Drivers” toggle. When enabled, the user can see and optionally manage all Drivers stored on the Primary Route4Me Account and accounts of all other users branched under the Account Owner.
Global Address Book	To enable, switch on the “Global Address Book” toggle. When enabled, the user can see and optionally manage all Address Book addresses stored on the Primary Route4Me Account and accounts of all other users branched under the Account Owner.
Global Orders List	To enable, switch on the “Global Orders List” toggle. When enabled, the user can see and optionally manage all Orders stored on the Primary Route4Me Account and accounts of all other users branched under the Account Owner.

Travel-Only Mode – Editing Permissions And Restrictions Settings

In the “User Permissions” section, you can enable or disable “Travel-Only“. When enabled, the user can view routes, addresses, orders, users, and assigned work, but cannot make any changes or plan routes. To plan routes, one of the other options must be enabled.

NOTE: You can adjust “Travel-Only” mode to override a user’s default account-level permissions. Below is a list of permissions available to each user type when “Travel-Only” is active.

Read-only user permissions allow drivers, route planners, and other team members to see routes assigned to them but prohibit editing routes.

Permission	Admin	Regional Manager	Dispatcher	Route Planner	Driver	Analyst
Route Planning and Optimization
Plan and Optimize Routes
Route Management – Route Editor, Routes Map, and Routes List
Access Routes Created by User & User’s Sub-Users
Access Routes of All Users
Re-Optimize Routes Created by User & User’s Sub-Users
Re-Optimize Routes of All Users
Re-Schedule Routes Created by User & User’s Sub-Users
Re-Schedule Routes of All Users
Insert Addresses into Routes Created by User & User’s Sub-Users
Insert Addresses into Routes of All Users
Insert Addresses into Best Routes Created by User & User’s Sub-Users
Insert Addresses into Best Routes of All Users
Insert Driver Breaks into Routes Created by User & User’s Sub-Users
Insert Driver Breaks into Routes of All Users
Delete Stops from Routes Created by User & User’s Sub-Users
Delete Stops from Routes of All Users
Edit Route Stops in Routes Created by User & User’s Sub-Users
Edit Route Stops in Routes of All Users
Refresh Route Directions in Routes Created by User & User’s Sub-Users
Refresh Route Directions in Routes of All Users
Reverse Routes (Reverse Entire Route) Created by User & User’s Sub-Users
Reverse Routes (Reverse Entire Route) of All Users
Reverse Routes (Reverse Stops Only) Created by User & User’s Sub-Users
Reverse Routes (Reverse Stops Only) of All Users
Operation Matrix for Routes Created by User & User’s Sub-Users
Operation Matrix for All Users
Duplicate Routes Created by User & User’s Sub-Users
Duplicate Routes of All Users
Merge Routes Created by User & User’s Sub-Users
Merge Routes of All Users
Add Notes to Stops on Routes Created by User & User’s Sub-Users
Add Notes to Stops on Routes of All Users
Open Notes on Routes Created by User & User’s Sub-Users
Open Notes on Routes of All Users
Delete Notes on Routes Created by User & User’s Sub-Users
Delete Notes on Routes of All Users
Access Route Manifest on Routes Created by User & User’s Sub-Users
Access Route Manifest on Routes of All Users
Assign Users to Routes Created by User & User’s Sub-Users
Assign Users to Routes of All Users
Assign Vehicles to Routes Created by User & User’s Sub-Users
Assign Vehicles to Routes of All Users
Track Users on Routes Created by User & User’s Sub-Users
Track Users on Routes of All Users
Track Vehicles on Routes Created by User & User’s Sub-Users
Track Vehicles on Routes of All Users
Export Routes Created by User & User’s Sub-Users
Export Routes of All Users
Approve to Execute Routes (Dispatch Routes) Created by User & User’s Sub-Users
Approve to Execute Routes (Dispatch Routes) of All Users
Rename Routes Created by User & User’s Sub-Users
Rename Routes of All Users
Compare Side by Side Routes Created by User & User’s Sub-Users
Compare Side by Side Routes of All Users
Share Routes Created by User & User’s Sub-Users
Share Routes of All Users
Print Routes Created by User & User’s Sub-Users
Print Routes of All Users
Delete Routes Created by User & User’s Sub-Users
Delete Routes of All Users
Team Management
Access Users Created by User & User’s Sub-Users
Access Users List with All Users
Create New Users
Upload New Users
Invite New Users
Edit Users Created by User & User’s Sub-Users
Edit All Users
Access Routes Created by User & User’s Sub-Users
Access Routes of All Users
Assign Users to Routes Created by User & User’s Sub-Users
Assign Users to Routes of All Users
Delete Users Created by User & User’s Sub-Users
Delete All Users
Vehicle Management
Access Vehicles Created By User & User’s Sub-Users
Access Vehicles Of All Users
Add New Vehicles
Edit Vehicles Created By User & User’s Sub-Users
Edit Vehicles Of All Users
Assign Vehicles To Routes Created By User & User’s Sub-Users
Assign Vehicles To Routes Of All Users
Delete Vehicles Created By User & User’s Sub-Users
Delete Vehicles Of All Users
Access Pending Vehicles Of The User & User’s Sub-Users
Access Pending Vehicles Of All Users
Activate Pending Vehicles Of The User & User’s Sub-Users
Activate Pending Vehicles Of All Users
Delete Pending Vehicles Of The User & User’s Sub-Users
Delete Pending Vehicles Of All Users
Access Deleted Vehicles List Of The User & User’s Sub-Users
Access Deleted Vehicles List Of All Users
Restore Deleted Vehicles Of The User & User’s Sub-Users
Restore Deleted Vehicles Of All Users
Orders List and Orders Map
Access Orders Created by User & User’s Sub-Users
Access Orders of All Users
Add New Orders
Edit Orders Created by User & User’s Sub-Users
Edit Orders of All Users
Plan Routes with Orders Created by User & User’s Sub-Users
Plan Routes with Orders of All Users
Insert Orders into Routes Created by User & User’s Sub-Users
Insert Orders into Routes of All Users
Insert Order into Best Routes Created by User & User’s Sub-Users
Insert Order into Best Routes of All Users
Add & Manage Order Custom Fields Created by User & User’s Sub-Users
Add & Manage Order Custom Fields of All Users
Delete Orders Created by User & User’s Sub-Users
Delete Orders of All Users
Address Book List and Address Book Map
Access Addresses Created by User & User’s Sub-Users
Access Addresses of All Users
Add New Addresses
Edit Addresses Created by User & User’s Sub-Users
Edit Addresses of All Users
Upload Addresses
Plan Routes with Addresses Created by User & User’s Sub-Users
Plan Routes with Addresses of All Users
Insert Addresses into Best Routes Created by User & User’s Sub-Users
Insert Addresses into Best Routes of All Users
Export Addresses Created by User & User’s Sub-Users
Export Addresses of All Users
Add Custom Data to Addresses Created by User & User’s Sub-Users
Add Custom Data to Addresses of All Users
Access Address Custom Data Created by User & User’s Sub-Users
Access Address Custom Data of All Users
Generate Orders from Addresses Created by User & User’s Sub-Users
Generate Orders from Addresses of All Users
Upload Address Schedules
Delete Addresses Created by User & User’s Sub-Users
Delete Addresses of All Users
Territories
Access Address Territories Created by User & User’s Sub-Users
Access Address Territories of All Users
Create Address Territories
Edit Address Territory Created by User & User’s Sub-Users
Edit Address Territory of All Users
Delete Address Territories Created by User & User’s Sub-Users
Delete Address Territories of All Users
Avoidance Zones
Access Avoidance Zones Created by User & User’s Sub-Users
Access Avoidance Zones of All Users
Create New Avoidance Zones
Edit Avoidance Zones Created by User & User’s Sub-Users
Edit Avoidance Zones of All Users
Delete Avoidance Zones Created by User & User’s Sub-Users
Delete Avoidance Zones of All Users
Geofences
View Geofences on the Map
Change Geofence Shape
Change Geofence Size
SMS & Email Customer Notifications and Alerts
Enable or Disable Customer Notifications
Adjust Customer Notifications Settings
Customize Order Tracking Page
Access Notifications History
Analytics and Reporting
Dashboard Access with Data of the User & User’s Sub-Users
Dashboard Access with Data of All Users
CO2 Emissions Tracking of Routes Created by User & User’s Sub-Users
CO2 Emissions Tracking of Routes of All Users
Activity Feed
Activity Feed Access with Activities of the User & User’s Sub-Users
Activity Feed Access with Data of All Users
Activity Feed Settings
Callback URL
Callback Method
Optimizations Management
Edit Optimizations Created by User & User’s Sub-Users
Edit Optimizations of All Users
Re-Optimize Optimizations Created by User & User’s Sub-Users
Re-Optimize Optimizations of All Users
Delete Optimizations Created by User & User’s Sub-Users
Delete Optimizations of All Users

Visit Route4Me's Marketplace to Check out Associated Modules:

Operations
Advanced Team Management Add-On
Learn More

Operations
Field-Services / Field-Marketing / Field-Sales Delivery Management
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Operations
Audit Logging and Activity Stream
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Last Updated: January 1, 2024June 13, 2025

About author: Alex Yasko

Alex Yasko is the Go-to-Market Product Manager and Information Architecture Manager at Route4Me. With thousands of hours of experience, Alex specializes in breaking down complex last-mile optimization and routing scenarios into simple, actionable instructions, helping last-mile businesses streamline their operations effortlessly.

User Permissions Settings – Company And Route Visibility, And Travel-Only Mode

Table of Contents

Route4Me’s Default Account-Level Permissions By User Type

Customize User Account-Level Permissions Settings

Route Visibility For Future Scheduled And Past Completed Routes

Company Visibility Settings For Drivers, Orders, And Addresses

Travel-Only Mode – Editing Permissions And Restrictions Settings

Visit Route4Me's Marketplace to Check out Associated Modules:

Advanced Team Management Add-On

Field-Services / Field-Marketing / Field-Sales Delivery Management

Audit Logging and Activity Stream

About author: Alex Yasko

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