Insert Customer Notifications Placeholders – Placeholder Reference Table

Notification Placeholders are dynamic variables that automatically insert route, order, customer, and other available data into customer messages. Placeholders can display information such as customer details, estimated arrival times, tracking links, and other notification-related data. This document explains how to add Placeholders to Customer Notifications. It also includes a complete reference table of available Placeholders and their corresponding values.

Customize Customer Notifications with dynamic placeholders, accessible from both the Updated & Classic Notifications Portals.

Table of Contents

 

Insert Placeholders Into Customer Notifications (Updated Version)

To insert placeholders into a Customer Notification from Route4Me’s updated Customer Notifications portal, go to “Settings” > “Organization Settings” >”Customer Notifications” from the Navigation Menu.

To create a new Notification, select an “Event” and “Message Delivery Method“. Then, in the “Message” field, choose from the “Insert Variable” dropdown menu the variables you wish to embed into your message.

The table below lists all available Notification placeholders.

Open Your Notification Settings

Use the updated Customer Notifications portal to add placeholders to notification messages.

 

Insert Placeholders Into Customer Notifications (Classic Version)

To insert placeholders into a Customer Notification from Route4Me’s classic Customer Notifications portal, go to “Customer Experience” > “Customer Notifications“ > “Notifications” from the Navigation Menu.

Select the type of Notification you want to configure (such as Scheduled, Geofence Entered, or Next Stop). Based on the selected Notification type, Route4Me provides pre-populated placeholders.

You can also customize the message using any of the Placeholders listed in the the table below.

Open Your Notification Settings

Add placeholders to Customer Notifications in Route4Me

 

Dynamic Notifications Variables – Table Of All Available Placeholders

Use dynamic variables in Notification templates to automatically insert relevant data into customer messages. The table below lists all available placeholders.

Notification Placeholder Values

4 columns · 36 rows

 

 

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About author: Daniel Archer

Daniel ArcherWith a background in pedagogy and writing instruction, Daniel is a former tenured English Instructor who, after nearly 20 years of teaching, transitioned into content strategy and leading writing teams for global brands. Now, as Technical Documentation Manager at Route4Me, he translates complex logistics technology into clear, accessible content that empowers users.

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About Route4Me

Route4Me has over 40,000 customers globally. Route4Me's Android and iPhone mobile apps have been downloaded over 2 million times since 2009. Extremely easy-to-use, Route4Me's apps create optimized routes, synchronize routes to mobile devices, enable communication with drivers and customers, offer turn-by-turn directions, delivery confirmation, and more. Behind the scenes, Route4Me's operational optimization platform combines high-performance algorithms with data science, machine learning, and big data to plan, optimize, and analyze routes of almost any size in real-time.