Driver Tracking – How to Track Delivery Drivers on Routes

Driver tracking, GPS tracking, and fleet tracking are among the most essential logistics processes of any delivery business – be it a small courier startup or large enterprise last mile carriers such as UPS, FedEx, and DHL. Gathering and analyzing fleet performance metrics and performance indicators for drivers will offer you valuable insights into what works the best for your unique business and what doesn’t.



What Is Driver Tracking?

Driver tracking is also known as last mile carrier tracking and can refer to two types of tracking: driver tracking for customers and driver tracking for carriers.

Driver tracking for customers enables customers to track and trace their package delivery. On the other hand, driver tracking for carriers offers delivery businesses full visibility into their logistics operations.

Ideally, delivery businesses should aim to leverage both GPS tracking types. To help carriers achieve this, delivery management software should offer features and capabilities such as:

Driver Tracking for CustomersDriver Tracking for Delivery Managers
Branded tracking page or customer portalReports with driver performance metrics
Automatic customer delivery alerts and notificationsRoute deviation notifications and fraud detection
Live driver or order tracking on mapLive driver and order tracking on map
Give paperless proof of delivery (POD)Collect paperless proof of delivery (POD)
Communication with driversLive communication with drivers
Improvement of customer satisfactionIdentification of underperforming drivers


How to Leverage Driver Tracking Successfully

To leverage driver tracking, you will need more than just watching your drivers on a map. Tracking drivers is only a small part of making your operation more efficient. You’ll also need:

Here’s how to track your delivery drivers successfully using delivery management software in 6 easy steps:


1. Implement Delivery Management Software With Driver Tracking Features

It’s a given: the first step to track delivery drivers efficiently is to implement delivery management software that offers the features and capabilities you need to grow your business and become more customer-centric.

Route4Me route optimization software for deliveries has an extensive features catalog that can accommodate any routing scenario – no matter how specific. Moreover, Route4Me offers you the possibility to customize your routing solution and only pay for the features you need.

Delivery management system with driver tracking features for monitoring driver performance on a live map


2. Create Profiles for Your Delivery Drivers on the Route Planner

To be able to output driver performance metrics and dispatch routes easily, you have to create an organizational structure with all your team members on your delivery management solution. This way, you will be able to assign clear responsibilities and have a better overview of who does what and how well they do it.

With Route4Me, you can create profiles for route planners, dispatchers, delivery drivers, delivery managers, and analysts. Alternatively, you can import drivers in bulk using Bulk Driver Import.

Organizational structure of a delivery business with dispatchers and drivers displayed on delivery management software


3. Import Delivery Information from Your CRM or eCommerce Platform

Next, sync your CRM contacts or import your customers’ delivery information from your eCommerce platform. You can integrate Route4Me with HubSpot, Zoho, Pipedrive, Salesforce, Magento, Shopify, BigCommerce, WooCommerce, and more! Furthermore, you can choose to import your addresses from:

Delivery management system integrations with CRM and eCommerce platforms for easy delivery information import


4. Create Delivery Routes With Multiple Stops and Optimization Constraints

As soon as you have your contacts synced, you can start mapping your customers’ addresses. With Route4Me, you can either choose to plan and optimize a delivery route with no route optimization constraints or add business rules and fine-tune a route as per your specific needs, such as:

Route optimization constraints and routing rules for tailored routes as per fleet capacity and delivery driver availability


5. Dispatch the Routes to Delivery Driver Apps

After your routes are ready, you can assign drivers to routes. Route4Me allows you to send routes straight to your drivers’ iOS or Android route planner apps.

The Route4Me route planner apps are equipped with voice navigation. Since drivers don’t have to focus on their maps and will be less distracted behind the wheel, voice GPS navigation promotes driver safety and comfort. Other features and capabilities of the Route4Me route planner for delivery drivers include:

Route dispatch from delivery management software with driver tracking to delivery drivers' route planner apps


6. Start Driver Tracking on a Live Map

As soon as your drivers start navigating the dispatched routes on their route planner apps, you can track route progress on a live map. With Route4Me, you can also watch an animated tracking history video with drivers servicing stops on a map after they’ve completed the routes.

Driver tracking for multiple delivery drivers at once on a live map with delivery management software


7. Collect Paperless POD

To improve operational accountability and stay compliant with delivery confirmation requirements and regulations, you should consider switching from paper POD tickets to paperless proof of delivery. This way, you’ll have to invest less time in scanning or filing proof of delivery documents.

With the Route4Me route planner app, you can enable mandatory POD capturing. This feature will help you ensure that you have electronic proof of delivery for each completed delivery service. Moreover, Route4Me makes drivers’ jobs easier by enabling them to collect POD in different file formats, including voice recordings, videos, images, Sign on Glass electronic signatures, and text.

Collecting paperless POD or electronic proof of delivery with route planner app


8. Analyze Driver Performance and Driver Tracking KPIs

Finally, all that’s left to do is analyze the data gathered by your delivery management system. Route4Me collects and interprets driver performance KPIs relevant to your business. Among the fleet KPI metrics and key performance indicators for drivers included in the Route4Me reports, you can check:

  • Total number of planned routes
  • Total number of stops
  • Planned vs. actual distance
  • Planned vs. actual visited stops
  • The number of ePOD files collected
  • And more!

To have more control over your entire delivery service and ensure your route planning efforts pay off, the Route4Me delivery management system allows you to identify any route deviation and unauthorized idling in near real-time.

Reports with fleet KPIs and driver tracking performance metrics on delivery management software


Driver tracking is a complex process. It’s more than just watching drivers on a map going from A to B. Delivery driver tracking requires careful planning and fleet monitoring. Route4Me can help you keep driver activity and driver behavior monitoring in check. With its complex GPS tracking capabilities, the Route4Me delivery management system will help you track drivers and accurately measure fleet management performance metrics.


Other Questions in "How-To Guide"


About Route4Me

Route4Me has over 40,000 customers globally. Route4Me's Android and iPhone mobile apps have been downloaded over 2 million times since 2009. Extremely easy-to-use, Route4Me's apps create optimized routes, synchronize routes to mobile devices, enable communication with drivers and customers, offer turn-by-turn directions, delivery confirmation, and more. Behind the scenes, Route4Me's operational optimization platform combines high-performance algorithms with data science, machine learning, and big data to plan, optimize, and analyze routes of almost any size in real-time.