Dynamic eCommerce Order Dispatch
Table of Contents
There are many small and large businesses like pest control providers, regional tire distributors, catering companies, and many more that sell their services electronically, but perform their services locally. These logistics-intense businesses use a fleet of vehicles to visit their customers and provide local delivery services. Getting to each customer as fast as possible allows them to keep their customers happy and make more money. Such eCommerce platforms as Shopify, Magento, WooCommerce, bigCommerce, osCommerce, Squarespace, Volusion, and other resources are widely used by many businesses for supporting their eCommerce websites. Route4Me’s dynamic routing software is compatible and integrated with all of those eCommerce platforms, allowing you to deliver your customers’ orders and services faster than ever, with fewer routes. With Route4Me route optimization software, you can enable Dynamic eCommerce Order Dispatch in a few simple steps.
Viewing and Editing Imported Orders
Once you imported your orders from a particular e-commerce platform, you can view and manage them in your Route4Me Orders List. To do so, first, go to Orders from the navigation menu.
Next, use the calendar to select the time interval for which you want to display the orders.
To select the items/columns that you want to be displayed in the Orders List, right-click on the header and then select the corresponding items from the list. After that, you can use the displayed columns for sorting the orders accordingly.
To change the view of the Orders List, click on the corresponding icons in the top right corner of the screen.
To edit a particular order, first, right click on it and then select Edit Order from the order’s menu.
In the Location tab, you can edit the address and alias of the order, as well as schedule the order for a particular date.
In the Location Details tab, you can modify the contact information of the prospect associated with the order.
Learn more about the User-Defined Fields tab that allows you to add custom statuses for your orders.
In the Time Windows tab, you can adjust or set up the hours of availability during which the customer(s) associated with the corresponding order can be visited and serviced. To apply the changes, click on the Save button.
Planning Routes with Imported Orders
Once you imported your orders from a particular e-commerce platform, you can use them for planning and optimizing efficient and cost-effective routes. To plan one or multiple optimized routes with a set of orders, first, select the orders that you want to include in the route(s) by checking the corresponding boxes next to them. Next, go to File and then select Plan Route with Selected.
After that, specify the route parameters to your preference. Learn more about how to specify the route parameters.
In the Departure tab, input the address from which you want the route to start. To finish and plan the route(s), click on the Create Route button respectively.
Once the route with the selected orders is planned, it is opened in the Route Editor where you can view and modify it, as well as added to your Routes List with all other routes.
Dynamic eCommerce Order Dispatch – Dispatching Routes with Imported Orders
To dispatch the route from the Route Editor, first, go to Operations and then select Approved to Execute. Once the route is dispatched, all customers associated with the route are notified about the status of their orders based on your Customer Alerting and Notifications settings. Learn more about how to dispatch your routes.
Route4Me’s Customer Alerting and Notifications enable you to set up and send out automatic SMS, email and voice call notifications to customers once certain transactions are performed. Customer Alerting and Notifications allow you to select which operations should trigger automatic notifications and create templates with virtually any type of messages that you want your customers to receive. Moreover, you can use multiple placeholders that automatically retrieve data from Route4Me’s fixed attributes (i.e., routes, orders, etc.) and attach that data to your notifications. With Route4Me’s Customer Alerting and Notifications, you can effortlessly automate your notification operations and make sure that all your customers are duly notified about their orders.