Yes, Route4Me’s route optimization software supports multiple eCommerce integrations with popular eCommerce platforms, such as Magento, Shopify, WooCommerce, osCommerce, BigCommerce, Squarespace, Volusion, and many more! Moreover, Route4Me’s eCommerce plugins and Zapier integrations enable you to import orders from the preferred eCommerce platform and use the imported orders to optimize last mile routes. Then, you can use Route4Me’s Customer Alerting and Notifications Module to notify your customers about their delivery ETAs and order statuses.
Route Planner eCommerce Integrations
Route4Me enables you to seamlessly integrate your preferred eCommerce platform with our route optimization software. For example, Route4Me offers eCommerce integrations through plugins for popular platforms such as Shopify, WooCommerce, Magento, and BigCommerce. Additionally, Route4Me enables you to integrate your route optimization software with any web application through Zapier, a powerful integration tool. You can connect Route4Me with Squarespace, Volusion, Google Contacts, Zoho, Salesforce, and more!
By doing so, you will be able to easily import your eCommerce orders and contact information into Route4Me’s route planner. Then, you can use your eCommerce orders to:
- Plan optimized routes for local delivery
- Dynamically insert orders into already planned routes
- Create order territories and plan territory-based routes
- And a lot more!
Order Tracking and Customer Notifications
In addition to seamlessly connecting your Route4Me route planning software to your eCommerce solution and planning routes with your eCommerce orders, Route4Me gives you the ability to offer order tracking services to your customers. Namely, with Route4Me, you can:
- Automatically send geofence-triggered order status notifications to customers via email, SMS, and voice calls.
- Customize your customer notifications using email templates and placeholders.
- Personalize the icons representing your drivers and customers on the order tracking map.
- Enable customers to track their packages in near real time on your company’s branded eCommerce order tracking page.
The Customer Alerting and Notifications Module will help you keep your customers updated on the progress of their deliveries at all times. Moreover, this add-on will give your staff the opportunity to focus on more valuable tasks rather than answering order-tracking-related calls. Plus, you will be able to offer a better customer experience, which increases your customer retention rate. Thus, you’ll make more money!
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Yes, Route4Me’s dynamic routing software enables you to split orders into routes for multiple drivers. Moreover, you can easily import orders from any eCommerce platform and CRM software directly into your Route4Me Orders List. As a result, your orders will always be readily available for route planning and route optimization, speeding up your order fulfillment processes.
CRM and eCommerce Platform Integration for Route Planning
With Route4Me, you can easily import orders from your eCommerce platform. Particularly, you can integrate your Route4Me route optimization software with eCommerce platforms such as Shopify, Magento, BigCommerce, and WooCommerce.
Moreover, Route4Me can integrate with virtually any customer relationship management (CRM) system via Zapier. For example, the most popular Zapier integrations with Route4Me include:
By establishing a connection between your customer data management system and Route4Me’s route optimization software, you will be able to effortlessly import your orders with just a few clicks. Then you can plan routes with your imported orders for each of your drivers.
Split Orders into Routes for Multiple Drivers
After import, your orders are instantly available in your Route4Me Global Orders List. Next, you can split orders into routes. Specifically, you can route any number of orders and create optimized equally sized routes for multiple drivers.
To split your orders into routes for multiple drivers, you can use Route4Me’s Multiple Drivers Route Optimization feature. By doing so, you can plan and optimize multiple optimally sized routes from a single set of imported/selected orders while accounting for the number of available drivers from your team.
Furthermore, Route4Me enables you to factor in multiple route optimization constraints when planning multi-driver routes, including:
- Maximum distance per route
- Avoidance zones
- Maximum stops per route
- Time windows and customer availability
- Maximum route duration
- And a lot more!
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Yes, Route4Me’s route optimization software enables you to map customers and plan routes right on the map. Moreover, you can use multiple tools for this purpose, such as territories, Smart Zones Optimization, and more!
Import Customers from CRMs and eCommerce Platforms
With Route4Me, you have the ability to import customer information from any customer relationship management (CRM) system with just a touch of a button. All you have to do is integrate your Route4Me route optimization software with Zapier. Then you can easily bridge the gap between Route4Me and any third-party app or software solution your company uses for customer management, such as Google Contacts, QuickBooks, Zoho, Salesforce, Xero, HubSpot, Pipedrive, and more.
Additionally, each time you will add a new contact, Route4Me will instantly mirror your new entry in the Synced Address Book. Similarly, whenever you have incoming eCommerce orders, you can import those orders into Route4Me in seconds.
Map Customers With Route4Me’s Territories
After importing your routing data, you can map ALL of your addresses stored in your Route4Me Synced Address Book using the Address Book Map. Next, you can create territories with your addresses by simply drawing custom shapes on the map.
Territories help you create clearly defined service areas for each of your team of drivers. Also, you can assign drivers to each territory based on skills, expertise, experience, necessary equipment, etc. Plus, you can also color-code your territories to be able to easily differentiate them on the map.
Once you created territories with your mapped customer addresses, you can plan territory-based routes.
Map Customers With Smart Zones and Auto-Generated Territories
Another method to map customers is by using Route4Me’s Smart Zone Optimizations. With this feature, you can choose to either:
- Let the system generate the most optimal number of Smart Address Clusters with your addresses fully automatically.
- Input the preferred number of Smart Address Clusters you want the system to create.
Moreover, you have full control over the number of routes to be planned inside each Smart Zone. Alternatively, you can allow the system to automatically output the most optimal number of routes by using the Multiple Drivers Route Optimization.
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Yes, with Route4Me’s Android Route Planner and iOS Route Planner app drivers can collect geotagged proof of delivery (POD) files. Geotagged POD gives you the ability to view the GPS coordinates of the exact location where your drivers have collected and uploaded the electronic files. Moreover, Route4Me’s route planning and optimization solutions enable drivers to capture a wide range of ePOD file formats.
Types of ePOD Files Supported by Our Route Planner Apps
For example, for a contactless delivery, drivers could snap a picture of the delivered packages on the porch of the customer. Then, upload the photo into the app and use it as proof of delivery or proof of service (POS). Other supported ePOD file formats include:
- Audio recordings as proof of delivery
- Video files (MOV files) for POD
- Electronic signatures (Sing on Glass) as POD or POS
- Text notes as proof of delivery
Furthermore, the route planning apps sync route data instantly. This means that each ePOD file attached becomes visible across your Route4Me account.
Collecting Geotagged Proof of Delivery
As soon as the newly added electronic proof of delivery file is visible on Route4Me’s Route Optimization Web Platform, you can:
- Instantly access the attached file
- Get details about the service required at the respective address (i.e., delivery, dropoff, pickup, etc.)
- View the exact time and date when the respective driver uploaded the ePOD file
- Check for additional text notes and details added by the driver
- Compare the stop’s latitude and longitude with the attachment’s geotagged coordinates
So, with Route4Me, you’ll not only get geotagged proof of delivery but also full transparency into your entire last mile operation.
Learn more about the features and capabilities of Route4Me’s iOS Route Planner and Android Route Planner app.
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Yes, Route4Me’s route optimization software offers you the ability to send delivery notifications and alerts via SMS texts, E-Mails, and Voice Calls. Moreover, your delivery drivers can automatically trigger the notifications upon entering a geofenced area. All this without additional efforts from you or your drivers. Plus, you can customize the messages Route4Me sends to your customers using placeholders. And you can also use email templates with a custom design.
Geofence-Triggered Delivery Notifications and Alerts
Route4Me provides multiple tools for automating your customer alerting processes with a click of a button. Furthermore, our Customer Email Alerting and Notifications add-ons are completely FREE. Also, you have 3 types of email notifications to choose from as per the order statuses, such as “Scheduled,” “You are next,” “Completed.” This ability helps your customers be constantly updated on their order statuses.
All the customer alerts sent via Route4Me are geofence-triggered. Namely, Route4Me enables you to create custom-shaped virtual parameters (geofences) around route stops. Next, when drivers enter geofenced areas, the system automatically sends your custom notifications to the corresponding customer.
Delivery Notifications Triggered by Drivers
On the same note, Route4Me’s Route Planner apps enable drivers to marks each stop on the route as “Visited” when reaching a destination and “Departed” after servicing the respective address. This action can automatically send notifications to customers as well.
Here’s how you can:
- Mark stops as “Visited” and “Departed” on the Android Route Planner app
- Marks stops as “Visited” and “Departed” on the iOS Route Planner app
Delivery Notifications Customization
Not only can you automate delivery notifications and alerts, but you can also customize the messages sent out to your customers. Particularly, Route4Me enables you to:
- Set up time windows during which the system can send notifications (i.e., Earliest Notification and Latest Notification)
- Use custom text in your messages
- Use placeholders that the system will automatically replace with actual route data (i.e., customers’ names, order status, ETA’s, etc.)
Furthermore, you can use custom templates for emails with your own brand’s logo and colors.
Package Tracking on the Customer Portal
Additionally, Route4Me’s Customer Portal enables your customers to track their delivery status by themselves. Once they introduce their unique order tracking code on the Track Your Driver page, they will be automatically redirected to your customized Order Tracking Page.
Furthermore, you can even choose how your customers and drivers will appear on the package tracking map.
Both Route4Me’s delivery notifications and alerts and Customer Portal will help you offer a frictionless customer experience. Plus, you will be able to saves time and money on customer support. No more “When will I get my order?” calls. Instead, your team can focus more on selling rather than answering order status-related questions.
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Yes, Route4Me’s route optimization software allows you to filter delivery addresses and Address Book Map contacts per route. With Route4Me, you can create custom search groups based on specific rules. This will enable you to sort your addresses fast so you can speed up route planning.
To do so, you’ll need to use Route4Me’s Advanced Search Groups add-on. This will allow you to use hundreds of thousands of advanced filters that enable you to automatically separate last mile deliveries, invoices, destinations, etc., per one or multiple routes right on the interactive Address Book Map.
Filter Delivery Addresses With Route4Me’s Search Groups
The Search Groups feature will help you navigate your growing Synced Address Book with ease and enable you to find what you’re looking for faster and easier. Route4Me’s Search Groups have flexible rules and filters that help you sort addresses by millions of parameters and rule combinations. For example, you can search addresses by specific words or text and by certain numeric values. Moreover, you can also exclude certain words from your search and display only those addresses that do not contain the specified words.
With Route4Me’s Search Groups, you can use an unlimited number of filters.
You can choose to use the predefined search fields or create your own custom data filters easily. This enables you to filter searches in your Synced Address Book using virtually any type of custom data to accommodate the unique needs of your last mile business.
Learn more about how you can use Route4Me’s route optimization software to:
- Group code addresses for Advanced Address Search Groups
- Use custom data filters for Advanced Address Search Groups
- Color-code your addresses with Route4Me
Territories and Smart Zones
To simplify route planning and address management even more, you can create territories for delivery and use smart zones after filtering your addresses. Learn more about:
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