Notifications Placeholders for SMS & Email Customer Notifications

In addition to the custom text in your notification messages, you can also use multiple informative placeholders that retrieve data from particular Route4Me fixed attributes (i.e., order numbers, customers’ names, estimated arrival times, geofence-entered/departed timestamps, etc.) and automatically insert this data into your notifications as text. Thus, you do not need to waste valuable time on finding, copying and pasting a particular order number or customer’s name into each notification. All you need to do is insert one or multiple preferred placeholders into a particular notification, and the route optimization system will automatically generate a personalized message for each customer, containing the custom text and the data pulled from the corresponding fixed attributes.

All notification types (E-Mail, SMS, and Voice Call) are sent to the customers/prospects whose contact information is defined in the Customer section of the corresponding route stops. The Customer section of each route stop can be accessed and modified using the Route Editor in real-time.

Below, you can find all available placeholders that can be used for retrieving data from Route4Me fixed attributes and inserting this data into your Customer Notifications.

Custom Data Notifications Placeholder

The Custom Data notification placeholder allows you to automatically attach Custom Data to your SMS and Email notification messages. To use the Custom Data Placeholder, first, add the preferred Custom Data fields and values to one or multiple route destinations.

Next, insert the Custom Data placeholder into the preferred SMS or Email Notification Type message. The first part of the placeholder “{{custom_fields.” should be unchanged, and the second part of the placeholder should contain the name of the Custom Data Field that contains the value which you want to attach to the message, i.e., “item_1}}”.

In the example below, if you use the following Custom Data placeholder: “{{custom_fields.item_1}}” the value (Custom Data 1) from the corresponding Custom Data field (item_1) will be attached to the message.

• Sample message with placeholder: Your order will include {{custom_fields.item_1}} and {{custom_fields.item_2}}
• Received notification message: Your order will include Custom Data 1 and Custom Data 2

Use an underscore to separate words in Custom Data values.

Placeholders by Notification Type

The table below provides the list of all placeholders that are supported for the corresponding notification types.