Driver and Customer Icons on the Order Tracking Portal

Route4Me’s Customer Alerting and Notifications Module enables you to effortlessly improve your clients’ user experience by customizing the driver icon representing your field employees and the destination icon depicting your customers’ addresses on the map of the Real-Time Order Tracking Portal. For example, you can use your company’s logo to represent your driver icon and your customers’ company logo(s) to represent the locations of their offices or headquarters on the map. Moreover, you can also add different icons for your drivers, the orders that have already been completed, or for the orders that are going to be completed soon, as well as adjust the size of each icon to your preference.

To adjust the default or set up custom destination and vehicle icons for the Order Tracking Portal, first, go to Notification Settings from the navigation menu.

After that, go to the Icons tab, from where you can adjust the default Route4Me icons or add new custom icons for the Order Tracking Portal. To set up custom icons for the Order Tracking Portal, insert the URIs of the icons which you want to use for representing your drivers and customers’ locations into the following fields. :

• Destination Icon URI before delivery: The URI of the icon that represents the location (route stop) of a particular customer on the map before it is marked as Visited by a driver or field employee;
• Destination Icon URI after delivery: The URI of the icon that represents the location (route stop) of a particular customer on the map after it is marked as Visited by a driver or field employee;
• Vehicle Icon URL: The driver icon, representing your field employees on the map of the Order Tracking Portal.

The pre-set icons in the Customer Alerting and Notifications Module are provided with the default size settings. Alternatively, you can adjust the size of each icon using the Icon Width and Icon Anchor fields. You can also use the Icon Rotation drop-down list to select the angle at which you want to rotate the Vehicle Icon so that it appears to be facing the preferred direction on the map. NOTE: By default, the Vehicle Icon automatically appears to be facing the same direction as the moving vehicle which it represents.

When you have multiple customers on one route, you may not want each customer to be able to view your drivers visiting other customers’ locations. To adjust the time when each customer should be able to view the driver’s location on the map of the Order Tracking Portal, first, go to the Advanced tab and then use the Time to Arrive to Show a Driver on Map field to adjust the corresponding setting. Learn more about how to adjust Advanced Notifications Settings.

For example, provided that the Time to Arrive to Show a Driver on Map value is set to 5 minutes, then all your customers will be able to view your drivers on the map of the Order Tracking Portal only when your drivers are less than 5 minutes away from visiting the customers’ locations.

To check how the set-up icons are viewed on the Order Tracking Portal by customers, first, open one of your routes and then open a particular stop that you want to view on the Order Tracking Portal. Next, in the stop’s Order section, click on the Tracking Number to open the corresponding stop on the Order Tracking Portal.

On the Order Tracking Portal, the Before Delivery Destination Icon represents the location of the customer associated with the opened stop/address and the Vehicle Icon represents your driver or field employee accordingly.

Once the customer’s stop/address is marked or detected as Visited, the Before Delivery Destination Icon automatically switches to the After Delivery Destination Icon. Learn more about how to use the Order Tracking Portal.