Route4Me Audit Logging and Activity Stream
Route4Me’s Activity Stream is an interactive analytics and audit logging tool that allows you to assess and audit the performance of your entire team and view all events associated with your routes. In the Activity Stream, you can find out when and what routes were created, when drivers marked destinations as “Visited” and when they actually arrived at those destinations, when notes were added to route stops, when and what destinations were removed from routes, and many other relevant activities all accessible in one convenient location. All events can be filtered by thousands of different parameters so that you can effortlessly find any type of activity among hundreds of thousands of logged events with just a touch of the button. To make sure that you can capture as much actionable intelligence as possible, the Activity Stream records and stores the actions performed using the Route4Me Web Platform, Route4Me iPhone Route Planner, and Route4Me Android Route Planner. Moreover, the Activity Stream can be used as a team chat room for communication between office workers and field employees. You can also export your Activity Stream for auditing the performance of your team, generating reports, detecting fraudulent activities, checking the overall health of your business, and much more.
To open the Activity Stream for your entire Route4Me account, first, go to “Activity Feed” from the navigation menu. As the Account Owner, you can view the activities of all your sub-users that are associated with your Primary Route4Me Account. All other user types can view only their own activities and the activities of the sub-users branched under them. To learn more about Route4Me’s User Hierarchy, visit this page.
The Activity Stream shows all activities performed by you and your sub-users in chronological order with the corresponding timestamps and user names. To learn more about what actions are recorded and stored in your Account Activity Stream, visit this page.
For more convenience, you can also filter all events in your Activity Stream by thousands of different parameters. All events in the Activity Stream can be filtered by member, activity type, date, as well as by the keywords that are contained in the activities you want to filter by (i.e., route name, destination name, activity type, etc.). To learn more about using the Activity Stream for viewing all routing activities recorded on your Route4Me account, visit this page.
In addition to being able to view the Activity Stream for your entire Route4Me account (learn how), you can also use the Activity Stream for single routes. When viewing the Activity Stream of a single route using the Route Editor, you can effortlessly follow the actions of the assigned member in near real-time to make sure that everything goes according to plan and last-minute changes don’t affect the satisfaction of your customers (learn more).
In the Route Editor of the opened route, the Activity Stream shows all actions performed by the assigned user and the user’s account owner. The Activity Stream also shows what Route4Me platform was used for performing each activity (Route4Me Web Platform, Route4Me iPhone Route Planner, or Route4Me Android Route Planner).
The Activity Stream can also be used as a real-time chat room for direct communication between you and the team members assigned to the given route. Thus, you can exchange messages with your team members in real-time right in the same place where you collaborate on routes without having to switch between different apps and devices. In addition to easier and more centralized communication, the live chat also helps to be more mobile and responsive in urgent and unpredictable situations (learn more).
You can also export your Activity Stream for auditing the performance of your team, generating reports, detecting fraud, checking the overall health of your business, and much more. Moreover, all events in the Activity Stream can be filtered by thousands of different parameters so that you can effortlessly find any type of activity among hundreds of thousands of logged events. (learn more)