Route4Me Activity Stream – Tracking the Activity History of a Route Using the Activity Feed in the Route Editor
Route4Me’s Activity Stream is an analytics and audit logging tool that enables you to asses the health of your business, audit the performance of your entire team, and view the history of all events associated with your routes. In the Activity Stream, you can find out when and what routes were created, when drivers marked destinations as “Visited” and when they actually arrived at those destinations, when notes were added to route stops, and many other relevant activities all in one convenient location. To ensure that you can capture as much actionable intelligence as possible, the Activity Stream records and stores the actions performed using the Route4Me Web Platform, Route4Me iPhone Route Planner, and Route4Me Android Route Planner. You can use the Activity Stream for your entire Route4Me account (learn how), as well as for a particular single route. When using the Activity Stream in the Route Editor, you can follow the actions of the assigned member in near real-time to make sure that everything goes according to the plan and last-minute changes don’t affect the satisfaction of your customers.
To open the Activity Stream of a particular route in the Route Editor, first, open this route in the Route Editor from the Routes List or the Routes Map.
Next, enable the Activity Stream on the interactive map by going to “Map Settings” and checking the “Activity Feed” box.
In the Route Editor, the Activity Stream shows all actions performed by the assigned user and the user’s account owner on the opened route (learn more about Route4Me’s User Hierarchy). The Activity Stream also shows what Route4Me platform was used for performing each activity (Route4Me Web Platform, Route4Me iPhone Route Planner, or Route4Me Android Route Planner). To learn more about what actions are recorded and stored in your Account Activity Stream, visit this page.
To view which destination on the opened route is associated with a particular event in the Activity Stream, click on this event and the associated stop will be highlighted accordingly. To learn more about using the live chat in the Activity Stream, visit this page.