Load And Unload Orders – Use Barcode Label Scanner To Complete Routes

Route4Me’s Mobile Route Planner app for iOS and Android provides seamless continuity throughout the entire process of multi-stop route planning and optimization, as well as mobile route navigation and completion. In this guide, you can learn how to load and unload orders on routes as a delivery driver. Specifically, how to use Route4Me’s Barcode Label Scanner to scan and load orders on routes, start and navigate routes, unload orders, collect proof of delivery, and more.

Load Orders – Scan And Load Orders Using The Label Scanner

To load orders on a route, tap the Menu Icon in the top left and go to “Routes“. Then, tap the preferred route to open it. Next, tap the “Start Loading” button to open the label scanner and start scanning and loading orders on the route. Equally important, these steps are the same for using your device camera or a connected Bluetooth scanner.

Loaded Orders – Scan Labels And Load Orders On Routes

Next, scan barcodes on the orders that need to be loaded. You can continue to scan order labels without closing the scanner. As you scan and load orders, the app shows the number and percentage of loaded orders. When you scan a label, Route4Me automatically shows the order’s Package ID, barcode data, and the associated order address. Package ID is a unique serial number assigned to the order’s destination on the route, in the sequence it is scanned.

Accordingly, after you’ve scanned and loaded all required orders, the app will show the green “Finish Loading” button. Next, tap the “Finish Loading” button to complete the loading process. On the route screen, the app will show the “Loaded” status next to each destination with a correctly loaded order.

Not Scanned – Report Missing And Damaged Orders

You can finish the loading process without scanning and loading certain orders. To do so, tap the grey “Finish Loading” button. After that, the app will show all orders that haven’t been scanned and loaded on the route.

Next, tap the Package ID of each order and report it as “Missing“, “Damaged“, or “Loaded” without scanning. Additionally, you can select and simultaneously report multiple orders at a time. NOTE: When you report an order as “Missing” or “Damaged“, the corresponding destination is automatically removed from your route.

Start Routes – Start And Navigate Routes To Unload And Deliver Orders

After scanning and loading orders, proceed to start, navigate, and complete the route. Before starting the route, check the “Loaded” status next to each destination. After that, tap and hold the “Hold to Start Route” button to start the route. Once the route is started, its start time and date are automatically updated to the current time and date.

Next, navigate to each address on the route using In-App Voice-Guided Navigation. Additionally, you can navigate Route4Me routes using Google Maps route planner, Apple Maps route planner, Waze, and other navigation apps.

To navigate to a destination from your current location, tap the “Navigate” button next to the respective destination. Next, select the preferred navigation method, or the app will automatically launch your default navigation app. In the app’s settings, you can adjust your navigation settings, select the preferred default navigation app, etc.

Unload Orders, Set Destination Statuses And Complete Mandatory Tasks

When you arrive at a route address, to unload the respective order, tap the “Arrived” button and then the “Set Status” button. After that, complete required Mandatory Tasks to unload the order.

Done Stop Status – Unload Order And Complete Mandatory Tasks

To unload the order and mark the destination as “Done“, select the “Done” status. Next, tap “Delivery Scan” and use the label scanner to scan the barcode on the order that needs to be unloaded. After that, complete the rest of the Mandatory Tasks to unload the order. For example, Mandatory Tasks can include capturing an e-signature, attaching a receipt photo, verifying ID, etc. Additionally, learn more about completing Proof of Delivery Workflows on Route4Me’s Mobile Route Planner app.

Failed Stop Status – Can’t Unload Order and Failed Reason

When an order can’t be unloaded at its respective address, mark the destination as Failed. To do so, select the “Failed” status and then tap “Failed Reason“. Next, select the corresponding reason for not being able to unload the order and then tap the “Set Exception Code” button. After that, tap the “Mark as Failed” button.

End Route And Check Route Summary With Route KPIs

After unloading the order at the last destination and marking it as “Done“, the app automatically prompts you to end the route. Alternatively, you can end the route manually by tapping the “End Route” button at the bottom of the address list.

If the route has destinations without statuses when you try to end it, Route4Me automatically shows all such destinations. Accordingly, to set the status to the remaining addresses, tap on each destination and set a corresponding status. After setting statuses on all destinations and ending the route, the app shows a route summary with KPIs. Specifically, the summary shows the total traveled distance and time, number of visited addresses, destination status ratio, and more.