Mandatory Signature Capture – Mobile Route Planner Apps

With Route4Me’s Mandatory Tasks, you can easily set up required tasks your team members must perform to complete deliveries, visits, services, etc. In this guide, you can learn how to enable and use the Mandatory Signature Attachment. In detail, this advanced configuration requires attaching a signature to each route stop in order to mark stops as completed.

NOTE: Route4Me’s Mandatory Tasks are scheduled to be disabled soon. Instead of the Mandatory Tasks, you can use Route4Me’s Workflows that offer a wider variety of mandatory tasks, flexible task customization, dedicated user interface, and more.

 

 

 

Enable Mandatory Signature Capture Advanced Configuration

To enable the Mandatory Signature Capture, add the respective advanced configuration to your Route4Me account in the Expert Mode. To do so, open the Advanced Configuration Editor and then click on the “New Variable” button. After that, fill out the following advanced configuration fields:

  • Key: MANDATORY_SIGNATURE_NOTE_FOR_MARK_STOP
  • Value: use “TRUE” to enable the configuration and “FALSE” to disable it.

Accordingly, after adding and enabling the advanced configuration, you can disable it and enable it back at any time. Learn more about using Route4Me’s Advanced Configuration Editor and advanced configurations for account customizations.

Enable mandatory signature capture and POD collection in route planner advanced configurations.

 

Start Route to Capture E-Signatures on iOS Route Planner

To start navigating a route, completing orders, and adding electronic signatures on the iPhone Route Planner, you need to start the respective route. Namely, open the preferred route and then tap on the “Start Route” button to start a last-mile optimized route.

Start a planned and scheduled last-mile route on the iOS Route Planner app with POD collection.

 

Mandatory Proof of Delivery Collection on iOS Route Planner

Next, you can start navigating the route and completing deliveries and orders. Specifically, tap on the “Arrived” button to indicate that you’ve arrived at the location. After that, when you tap on the “Done” button to complete the order, the app will prompt you to complete the mandatory tasks first. Accordingly, the “Mark as Done” button will not work until you complete the required mandatory tasks.

For this reason, you can see what tasks are required to be completed in the “Mandatory Tasks” section of the selected route stop. Equally important, you can assign stop statuses to route destinations from the route map on your iOS Route Planner.

Mandatory e-signature attachment is required to complete the order and save proof of delivery.

 

Capture Mandatory E-Signatures and Attach POD to Route Stops

Next, add the mandatory e-signature to the respective route destination. Namely, tap on the “Add Signature” button and then use the iOS Route Planner “Sign on Glass feature. After that, the “Mark as Done” button will automatically become available so that you can assign the “Done” status to the selected route stop.

NOTE: The Mandatory Signature Capture advanced configuration required adding a single signature to enable the “Mark as Done” button on the iOS Route Planner.

Add mandatory signature to the route stop to complete order or delivery on iOS Route Planner.

 

Start Route to Collect Signatures on Android Route Planner

To start route navigation, complete deliveries, and add e-signatures on the Android Route Planner app, start the respective route first. Specifically, open the preferred route and then tap on the “Start Route” button to start the opened last-mile delivery route.

Start last mile route on Android Route Planner to add mandatory proof of delivery signatures.

 

Mandatory Signature Capture on Android Route Planner

After that, proceed to navigate the started route and complete route deliveries and orders. Namely, tap on the “Arrived” button to indicate arriving at the respective route stop. Next, when you tap on the “Done” button to indicate completing the order, the app will automatically prompt you to complete the required mandatory tasks. Accordingly, the “Mark as Done” button is disabled until completing all required mandatory actions.

Therefore, in the “Mandatory Tasks” section of the selected route destination, you can check what tasks are mandatory for completion. Equally important, you can mark route stops as “Arrived” and “Done” using the route map on your Android Route Planner.

Mandatory proof of delivery customer signatures collection on the Android Route Planner app.

 

Collect Mandatory Signatures on Android Route Planner

In this case, you are required to add a mandatory signature to the respective route stop. Specifically, tap on the “Add Signature” button and use the Android Route Planner “Sign on Glass feature. After that, the “Mark as Done” button will be automatically enabled, allowing you to assign the “Done” status to the opened route stop.

NOTE: The Mandatory Signature Collection configuration requires adding a single signature to enable the “Mark as Done” button on the Android Route Planner app.

Attach mandatory signature as proof of delivery or proof of service on mobile route planner app.

 

Mobile to Web Route Planner Mandatory Signature Capture Sync

Additionally, Route4Me supports real-time proof of delivery synchronization between mobile route planner apps and the Web Platform. Therefore, when you capture mandatory signatures using Route4Me’s iOS and Android mobile apps, they instantly become available on the Route4Me Website. For example, drivers can collect mandatory proof of delivery documentation when in the field, and managers can access it from the office.

Learn more about the difference between Route4Me’s Mobile and Web subscriptions and the respective access permissions.

Synchronize mandatory signatures in real-time from mobile route planner apps to the website.

 


 

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About Route4Me

Route4Me has over 40,000 customers globally. Route4Me's Android and iPhone mobile apps have been downloaded over 2 million times since 2009. Extremely easy-to-use, Route4Me's apps create optimized routes, synchronize routes to mobile devices, enable communication with drivers and customers, offer turn-by-turn directions, delivery confirmation, and more. Behind the scenes, Route4Me's operational optimization platform combines high-performance algorithms with data science, machine learning, and big data to plan, optimize, and analyze routes of almost any size in real-time.