Route Operations Matrix – Concurrent Operations Matrix View

Route4Me’s Operations Matrix is an interactive and informative analytics tool that gives you a comprehensive visual overview of your routes’ progress in near real-time. The Operations Matrix can display multiple selected routes or all routes that are scheduled for the current day one next to another, providing precise visitation progress of each route with color-coded metrics. The system automatically computes the “Result” time for each route stop and shows the difference in planned and dynamic (predicted) arrival times so that you can effortlessly estimate any deviations from the schedule. All metrics provided in the Operations Matrix are updated in near real-time, allowing you to track the progress of your entire routing operation on one screen and make sure that your customers are always visited and serviced on time.

To open the Operations Matrix for one or multiple routes that are scheduled for the current day (for today), first, go to “View,” after that, go to “Operations Matrix” and then select the “With Routes Scheduled for Today” option.

Alternatively, you can open the Operations Matrix for one or multiple selected routes. To do so, first, select the routes that you want to open in the Operations Matrix by checking the corresponding boxes. Next, go to “View,” after that, go to “Operations Matrix” and then select the “With Selected Routes” option.

After that, the selected routes will be opened in the Operations Matrix, where you can track their progress. The routes opened in the Operations Matrix are displayed with numbers instead of route names, where the earliest planned routes are displayed at first (i.e., 1 – the earliest planned route; 5 – the latest planned route).

The Operations Matrix displays the route progress based on the Done statuses set to route stops by drivers using Route4Me’s mobile app. Each stop on the selected route(s) is displayed as one of the following icons:

• Depot: The depot (“Start” stop) from which the corresponding route(s) starts;
• Visited: Indicates that the given stop has been marked as “Visited” by a driver or “Detected as Visited” by the system upon the driver entering the corresponding geofence (learn more);
• Just Arrived: Indicates that a driver has just arrived at the given stop and is in the process of servicing this stop accordingly;
• Unvisited: Indicates that the given stop has neither been marked as “Visited” nor has been “Detected as Visited.”

All route stops in the Operations Matrix are color-coded. The legend at the bottom of the screen details the progression gradient:

• The red color indicates that the given stop was marked as “Visited” 1 hour or more behind the schedule;
• The yellow color indicates that the given stop was marked as “Visited” on schedule;
• The green color indicates that the given stop was marked as “Visited” 1 hour or more ahead of schedule;
• The transition gradient from red to yellow indicates that the given stop was marked as “Visited” within 1 hour behind the schedule;
• The transition gradient from green to yellow indicates that the given stop was marked as “Visited” within 1 hour ahead of schedule.

The percentage number displayed over each route indicates how many stops on the given route have already been marked as “Visited.”

To view the details of a particular stop on any route, hover your cursor over the corresponding stop. The stop’s details window shows the name of the stop’s route, the date for which the corresponding route is scheduled, stop’s alias and address, as well as the available visitation details. The visitation details show the following information:

• Planned: This is the estimated arrival/departure time when a driver is expected to arrive at/depart from the given stop;
• Dynamic (Predicted): The time when a driver is predicted to arrive at/depart from the stop, taking into account the progress of visiting the previous stop(s);
• Result: The difference between Planned and Dynamic (Predicted) times. The Result time indicates how far behind or ahead of the schedule the given stop is expected to be visited.

When a stop is expected to be visited ahead of schedule, the “Result” time is displayed as a negative value.

When a stop is expected to be visited behind the schedule, the “Result” time is displayed as a positive value.

When a stop is expected to be visited more than 1 hour behind the schedule, this stop is displayed in the red color. When a stop is expected to be visited less than 1 hour behind the schedule, this stop is displayed in the orange color, changing its gradient towards the yellow color the closer it gets to being visited on time.

When a stop is expected to be visited more than 1 hour ahead of schedule, this stop is displayed in the green color. When a stop is expected to be visited less than 1 hour ahead of schedule, this stop is displayed in the light green color, changing its gradient towards the yellow color the closer it gets to being visited on time.

Managing Routes Opened in the Operations Matrix

To open a particular route from the Operations Matrix in the Route Editor, first, click on the gear icon next to this route and then select “Open Route” from the menu.

Once you open the route in the Route Editor, you can view the route’s progress and modify this route accordingly (learn more).

To open a particular route from the Operation Matrix on the Routes Map, first, click on the gear icon next to this route and then select “View on Map” from the menu.

When you open the selected route on the Routes Map, you can view and compare it next to other planned routes, move stops between planned routes using the timeline, and more (learn more).

To view the Dynamic Predictive Manifest for a particular route in the Operations Matrix, first, click on the gear icon next to this route and then select “View Manifest” from the menu.

After that, you can customize the Route Manifest to get a detailed overview of the route’s metrics and other relevant information (learn more).

To share a particular route from the Operations Matrix, first, click on the gear icon next to this route and then select “Share Route” from the menu.

After that, input the email address of the person who you want to share the route with into the corresponding field and then click on the “Send” button. To share the route with multiple people, input multiple email addresses into the corresponding field separating them with a comma (learn more).

To assign a user to a particular route in the Operations Matrix, first, click on the gear icon next to this route and then select “Assign User” from the menu.

Next, select one of the available users from the list and then click on the “Apply” button (learn more).

To print a particular route in the Operations Matrix, first, click on the gear icon next to this route and then select “Print Route” from the menu.

After that, customize the Route Manifest and click on the “Print” button in the top right corner of the screen to print it.

To export a particular route from the Operations Matrix, first, click on the gear icon next to this route, select “Export” from the menu and then choose the preferred file type for exporting the route (learn more).