Making Calls to Customers While Completing Routes Using Your Android Device
Route4Me’s Android app is designed to make your routing operations as fast and flexible as possible, focusing on the efficiency of your transactions. Whenever your drivers are out in the field or dispatchers are back at the office, both can make outbound calls to the prospects and contacts associated with the corresponding route stops right from the Route4Me Android app. Making calls from the opened routes enables you and your team to save a significant amount of time by eliminating the need to manually locate and dial customers’ phones. Moreover, Route4Me’s real-time data synchronization helps to ensure that managers and drivers are always on the same page and have access to the same updated and accurate customers’ contact information.
To call the customers on a particular route, first, go to “My Routes” from the navigation menu.
Next, open the route that contains the stops with the corresponding prospects that you want to call.
Once you opened the route, to call the prospect on a particular stop, first, tap on the corresponding stop to open its options menu.
Next, select “Call” from the stop’s “Choose Action” menu.
Alternatively, you can make outbound calls right from the Routes Map. To do so, first, open the route that contains the stops with the prospects that you want to call. Next, tap on the map icon in the top right corner of the screen to open the corresponding route on the Routes Map.
After that, navigate the Routes Map and tap to open the stop(s) with the customer(s) that you want to call.
Then, tap on the information icon to open the “Stop Info” screen of the selected stop.
On the “Stop Info” screen of the opened stop, locate the “Customer” section and then tap on the phone number available in the “Phone” field.
Please NOTE that Route4Me’s Android app only dials the phone number(s) attached to the corresponding route stops. All calls made from the Route4Me Android app are charged by your mobile network provider as regular calls.
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