Call Customers While Completing Routes – Android App

Route4Me’s Android Route Planner app is designed to make your routing operations as fast and flexible as possible, focusing on the efficiency of your transactions. Whenever your delivery drivers, field sales reps, or field service technicians are out in the field or dispatchers are back at the office, both can make outbound calls to the prospects and contacts associated with the corresponding route stops right from the Route4Me Android Route Planner app. Being able to call prospects on routes enables you and your team to save a significant amount of time by eliminating the need to manually locate and dial customers’ phones. Moreover, Route4Me’s real-time data synchronization helps to ensure that managers and drivers are always on the same page and have access to the same updated and accurate customers’ contact information.

 

To call prospects on routes, first, go to My Routes from the navigation menu.

Making Calls to Contacts While Completing Routes (Android Devices)

 

Next, open the route that contains the stops with the corresponding prospects that you want to call.

Making Calls to Contacts While Completing Routes (Android Devices)

 

Once you opened the route, to call the prospect on a particular stop, first, tap on the corresponding stop to open its options menu.

Making Calls to Contacts While Completing Routes (Android Devices)

 

Next, select Call from the stop’s Choose Action menu.

Making Calls to Contacts While Completing Routes (Android Devices)

 

Alternatively, you can make outbound calls right from the Routes Map. To do so, first, open the route that contains the stops with the prospects that you want to call. Next, tap on the map icon in the top right corner of the screen to open the corresponding route on the Routes Map.

Making Calls to Contacts While Completing Routes (Android Devices)

 

After that, navigate the Routes Map and tap to open the stop(s) with the customer(s) that you want to call.

Making Calls to Contacts While Completing Routes (Android Devices)

 

Then, tap on the information icon to open the Stop Info screen of the selected stop.

Making Calls to Contacts While Completing Routes (Android Devices)

 

On the Stop Info screen of the opened stop, locate the Customer section and then tap on the phone number available in the Phone field.

Making Calls to Customers While Completing Routes Using Your Android Device

 

Please NOTE that Route4Me’s Android app only dials the phone number(s) attached to the corresponding route stops. All calls made from the Route4Me Android app are charged by your mobile network provider as regular calls.

 

Was this article helpful?
Still can't find what you're looking for? Contact us
Route4Me

About Route4Me

Route4Me has over 34,000 customers globally. Route4Me's Android and iPhone mobile apps have been downloaded over 2 million times since 2009. Extremely easy-to-use, Route4Me's apps create optimized routes, synchronize routes to mobile devices, enable communication with drivers and customers, offer turn-by-turn directions, delivery confirmation, and more. Behind the scenes, Route4Me's operational optimization platform combines high-performance algorithms with data science, machine learning, and big data to plan, optimize, and analyze routes of almost any size in real-time.

Leave a Reply

Your email address will not be published. Required fields are marked *