How To Track Delivery Drivers On Routes With Smart Driver Tracking

Driver tracking, GPS tracking, and fleet tracking are critical for any delivery business, from local couriers to national last mile carriers like UPS and FedEx. These tools help you monitor driver behavior, analyze fleet performance metrics, and track key driver performance indicators. By combining customer-facing delivery tracking with internal fleet monitoring, you gain full operational visibility. Learn how Route4Me’s delivery management software helps you follow drivers in real time, boost accountability, and enhance customer satisfaction.

Gain insight into how driver tracking improves visibility, accountability, and delivery performance across your operations.

What Is Driver Tracking?

Driver tracking (sometimes called last mile carrier tracking) covers two main use cases:

Customer tracking – Customers can track and trace deliveries in real time.
Carrier tracking – Delivery managers get full visibility into fleet operations.

The most effective businesses combine both. To support this, your tracking software should offer:

Driver Tracking for Customers	Driver Tracking for Delivery Managers
Branded tracking page or customer portal	Reports with driver performance metrics
Automatic customer delivery alerts and notifications	Route deviation notifications and fraud detection
Live driver or order tracking on map	Live driver and order tracking on map
Give paperless proof of delivery (POD)	Collect paperless proof of delivery (POD)
Communication with drivers	Live communication with drivers
Improvement of customer satisfaction	Identification of underperforming drivers

How To Successfully Leverage Tracking

Watching a dot move on a map isn’t enough. To truly benefit from driver tracking, you also need:

Optimized routes: to make more money and save time
Dispatch management: to easily assign drivers to routes
Live tracking: to oversee the drivers’ progress on routes
Paperless POD: to improve operational accountability
Driver performance KPIs: to see how productive your drivers are

Here’s how to track drivers in 6 easy steps using your delivery management software:

1. Implement Delivery Management Software With Driver Tracking Features

The foundation of effective driver tracking is software that combines routing, dispatching, and fleet visibility. Route4Me’s business route planner software is built for scalability, offering customizable features so you only pay for what you need.

Tracking en route field service technicians and field service officers on a live map with route planning software

2. Create Profiles For Your Delivery Drivers

Set up accounts for route planners, dispatchers, delivery drivers, delivery managers, and analysts. This organizational structure makes it easy to assign routes, monitor performance, and keep responsibilities clear. Route4Me also supports bulk driver import. to save time.

Route4Me's team hierarchy includes administrators, regional managers, route planners, dispatchers, drivers, and analysts.

3. Import Delivery Data From Your CRM or eCommerce Platform

Keep all customer and order data in one place by syncing Route4Me with HubSpot, Zoho, Pipedrive, Salesforce, Magento, Shopify, BigCommerce, WooCommerce, and more! You can also upload delivery addresses from Excel spreadsheets or cloud storage services like Google Drive or Dropbox.

Verify the uploaded spreadsheet with addresses and customer data in the Address Book Map.

4. Create Delivery Routes With Multiple Stops And Optimization Constraints

After syncing data, use route optimization to cut wasted miles and avoid late deliveries. Route4Me, the easiest delivery routing software solution, lets you build routes with rules such as:

Direct Store Delivery route planning with business routing rules and customer and fleet variables.

5. Dispatch Routes To Driver Apps

Assign optimized routes directly to drivers’ iOS or Android devices. The Route4Me route planner apps include:

Dispatch routes to drivers.

6. Track Drivers On A Live Map

Once drivers start, you can track route progress on a live map. Route4Me also provides animated tracking history, showing exactly how routes were completed.

7. Collect Paperless POD

Switching to electronic proof of delivery saves time and eliminates paperwork. Drivers can capture signatures, photos, audio notes, or videos directly in the app, ensuring every delivery is verified.

Attach electronic signatures as proof of delivery, visit, or service to route stops on Route4Me's multi-address route planner app for drivers.

8. Analyze Driver Performance And KPIs

Finally, measure results via fleet KPI metrics. Route4Me reports include planned vs. actual stops, distance, time, and POD collected. You can also spot unauthorized idling or route deviations in real time, making driver tracking a powerful accountability tool.

Use your Route4Me GPS routing Dashboard to view route tracking GPS analytics for your business on a centralized control panel. First, filter routes by date range and user.

Tracking is a complex process. It’s more than just watching drivers on a map going from A to B. It requires careful planning and fleet monitoring. Route4Me can help you keep driver activity and driver behavior monitoring in check. With its complex GPS tracking capabilities, Route4Me – the quickest delivery routing software – will help you track drivers and accurately measure fleet management performance metrics.

Last Updated: December 22, 2020September 4, 2025

About author: Alex Yasko

Alex Yasko is the Go-to-Market Product Manager and Information Architecture Manager at Route4Me. With thousands of hours of experience, Alex specializes in breaking down complex last-mile optimization and routing scenarios into simple, actionable instructions, helping last-mile businesses streamline their operations effortlessly.