Service Times

Route4Me’s Service Times parameter makes it much easier for you to account for the time your team has to spend on servicing each stop of every route. For example, you run a food delivery business that requires visiting 10 customers per one route, and you calculated that just driving the route takes around 1 hour. In reality, you have to find a parking spot for your vehicle, unload the cargo, get on a particular floor of the customer’s building, and so on. If servicing each client takes around 15 minutes, then the total route time will increase to 3.5 hours which is significantly higher than just 1 hour of driving. Often, some customers require more service time than others and then calculating the total time it takes to finish the route gets even more complicated. With the Service Times parameter, you are able to define the same or different service times for each stop on your routes and the system will automatically compute the total route time, providing more realistic and precise time figures for completing the route. With the properly calculated service times, you can make your operations more streamlined and efficient while saving time, improving customer satisfaction, and making more money.

 

Viewing and Modifying Service Times Parameters on the Route4Me Web Platform

To view or change the service time of a particular stop, first, open the route that contains this stop in the Route Editor and then click on the corresponding stop to open it. In the “Time” section of the opened stop, you can view its service time in the corresponding field. To modify the service time value, click on the corresponding field and then input a new value respectively. To apply the same service time value to all stops on the route, first, click on the gear icon in the “Service Time” field and then select the corresponding option.

Dynamic Service Times - Advanced Constraint Add-On

 

Adjusting the Summary Table to Display Service Time

To view the service time for the entire route, you can use the Summary Table. To do so, first, click on the gear icon next to the route’s name.

Dynamic Service Times - Advanced Constraint Add-On

 

After that, go to the “Time” tab and then check the “Total Service Time” box.

Dynamic Service Times - Advanced Constraint Add-On

 

Once enabled, service time values of all stops on the route are aggregated and displayed in the Summary Table as “Total Service Time” of the entire route.

Dynamic Service Times - Advanced Constraint Add-On

To learn more about using and customizing the Summary Table, visit this page.

 

Viewing Dynamic Service Times in the Route Manifest

To get an overview of the dynamic service times of each stop on the route, you can use the Route Manifest. To do so, in the Route Editor, first, go to “View” and then select “View Manifest” respectively.

Dynamic Service Times - Advanced Constraint Add-On

 

Next, in the Route Manifest, check the “Service Time” box in the “Time” tab. After that, you can track the service time of each stop on the route.

Dynamic Service Times - Advanced Constraint Add-On

To learn more about using and customizing your Route Manifest, visit this page.

 

Exporting Service Times

To export the service times data of the entire route, first, go to “File,” then select “Download as” from the list and after that select “Export CSV.”

Dynamic Service Times - Advanced Constraint Add-On

 

Next, use the search to find the service-time-related data that you want to download. After that, check the corresponding boxes next to the service times items that you want to include in the export file. Finally, click on the “Export” button to download the file to your device.

Dynamic Service Times - Advanced Constraint Add-On

 

Viewing Service Times on Route4Me’s Mobile Apps

To view the service time of a particular stop from Route4Me’s iOS and Android mobile applications, first, you need to open the route that contains the corresponding stop. Next, tap to open the stop you want to check and then select “Destination Info” from the stop’s menu. The example below shows how to view the service time of a particular stop using Route4Me’s iOS app. To view the service time of a particular stop from an Android device, repeat the similar process using Route4Me’s Android app.

Dynamic Service Times - Advanced Constraint Add-On

 

Route4Me provides near real-time data synchronization across all associated computer and mobile devices so that any changes made from the Route4Me Web Platform can be effortlessly synchronized with Route4Me’s iOS and Android mobile apps in a matter of seconds. Thus, managers and dispatchers back at the office can modify the service time of any stop/order and instantly synchronize these updates with the mobile devices of the drivers who are out in the field.

Dynamic Service Times - Advanced Constraint Add-On

 

To learn about planning and optimizing routes with the Dynamic Service Times Constraint, visit this page.

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