Dispatch Routes And Notifications – Send Order Status Alerts To Customers

Route4Me’s last mile routing software enables you to streamline dispatch management, effortlessly dispatch your routes, and automatically notify customers of their order statuses. Once you dispatch a certain route, all contacts associated with that route receive customer notifications about when, where, and how their orders will be completed. Route4Me enables you to dispatch routes directly from the same tools for planning and managing routes, such as your Routes List, Route Editor, and Routes Map. In detail, when you dispatch route notifications to customers, they receive automated order status notifications by SMS and Email about when their order is scheduled, a link to the Online Order Tracking Portal for Customers, order status updates after the time of dispatch, notifications when their order is delivered, and a link to the Customer Satisfaction Survey.

Send Route Dispatch Customer Notifications Directly From Routes List

Dispatching route notifications from the Routes List enables you to simultaneously dispatch multiple routes at the touch of a button. To do so, go to “Routes” from the Navigation Menu to open the Routes List. After that, select all preferred routes by checking the respective checkboxes. Then, click “Operations” from the top menu bar and click “Dispatch“, and customer notifications will automatically be sent to all destination contacts associated with the selected routes.

Route Editor – Send Route Dispatch Notifications From Route Editor

To dispatch a particular route using the Route Editor, go to “Routes” from the Navigation Menu to open the Routes List. Then, click the “Open Route” button to open the preferred route in the Route Editor.

Next, in the Route Editor, click “Operations” from the top menu bar and select “Dispatch“. Alternatively, click the “Dispatch” button in the top right, and customer notifications will automatically be sent to all destination contacts on the route. Additionally, it’s possible to later undispatch routes from the “Operations” menu.

Dispatch Routes To Customers From Routes Map

The process of dispatching multiple routes from the Routes Map is similar to the Route Editor. To open multiple routes on the map simultaneously, go to “Routes” from the Navigation Menu to open the Routes List. Then, select all the routes to open by checking the boxes next to them. Next, click “View” from the top menu bar and select “View on Multiple Routes Map” to open the selected routes on the multiple Routes Map.

Next, on the Routes Map, check the boxes next to your preferred routes to select and enable them on the map. Then, click “Operations” from the top menu bar and select “Approve to Execute“. Alternatively, click the Dropdown Arrow next to “Open Route” on an individual route and select “Dispatch“. Notifications will automatically be sent to all destination contacts associated with the selected routes. Additionally, it’s possible to undispatch routes from the “Operations” menu after dispatching them.

Customer Notifications Received When You Dispatch Routes

Furthermore, when you dispatch routes, customers on that route receive SMS and Email notifications informing them when their order is scheduled. These notifications also contain a tracking link for the order tracking portal, where customers can track order status updates. Additionally, learn more about Automated Email and SMS Customer Notifications.