Route Scheduled – Customer Alerting and Notifications

With the Route Scheduled Add-On, you can automate the process of notifying your customers that their orders have been dispatched and that your delivery drivers are on their way to visit each customer. Your Route Scheduled Notifications can contain order delivery time and date, order size or weight parameters, order status, order tracking URL, and virtually any type of relevant data and details from your order fulfillment process that you want your customers to receive.

In addition to the custom text in your notification messages, you can also insert multiple informative placeholders that retrieve data from particular Route4Me fixed attributes (i.e., order numbers, customers’ names, estimated arrival times, etc.) and automatically insert this data into your notifications as text. Moreover, to fully accommodate the particular needs of your last mile or middle mile business or unique business model, Route4Me route optimization software also enables you to customize the design of your Route Scheduled E-Mail Notifications using custom SendGrid templates that can include your company’s logo(s), contact details, unique color schemes, and more.

 

To set up the Route Scheduled Notifications, first, go to Notification Settings from the navigation menu.

Route Scheduled - Customer Alerting and Notifications

 

After that, go to the Notifications tab from the menu on the left and then enable the Route Scheduled Notifications by checking the Scheduled box.

Route Scheduled - Customer Alerting and Notifications

 

Next, enable the preferred notification types (E-Mail, SMS Messaging, and Voice Call) by clicking on the corresponding icons. Then, use the Earliest Notification (Local Time) and the Latest Notification (Local Time) fields to define the preferred custom time window for each notification type.

Route Scheduled - Customer Alerting and Notifications

 

After that, in the E-mail tab, you can define the text/message for the E-Mail Notifications that will be sent to the customers associated with the corresponding dispatched route. Use the From field to add the sender of the E-Mail Notifications and the Subject field to add the subject of the E-Mail Notifications.

Route Scheduled - Customer Alerting and Notifications

 

To use placeholders for retrieving one or multiple particular Route4Me fixed attributes (i.e., order numbers, customers’ names, estimated arrival times, etc.), and insert them into your notifications, input the corresponding placeholders (in curly braces) into the Message field together with the custom message text. Here’s the list of all available placeholders and learn how to use them. For more convenience, when you input placeholders into your notification messages, the correct placeholders are highlighted in green color, and the incorrect ones are highlighted in red color.

Route Scheduled - Customer Alerting and Notifications

 

To fully accommodate the particular needs of your business or unique business model, Route4Me enables you to customize your Route Scheduled E-Mail Notifications using custom SendGrid templates. To use a custom SendGrid template for your E-Mail Notifications, first, make sure that SendGrid is selected as your Service Provider and that the corresponding Service Providers Configurations are adjusted accordingly in the Advanced settings. Next, insert the preferred template ID from your SendGrid account into the Template ID field.

Route Scheduled - Customer Alerting and Notifications

 

Using SendGrid templates allows you to create fully custom designs for your E-Mail Notifications that can include your company’s logo(s), contact details, unique color schemes, and more.

Route Scheduled - Customer Alerting and Notifications

 

When the Template ID field is empty, you can use the Default Template for sending default E-Mail Notifications, where you can adjust the following settings:

  • Greeting: The greeting phrase that is inserted at the beginning of the E-Mail Notifications (the first name ({{first_name}}) placeholder is optional);
  • Status Message: The status of the order that is displayed in the subject of the E-Mail Notifications;
  • Link to Tracking Page Message: Link to the Order Tracking Portal with the automatically inserted Order Number of the associated customer;
  • Order Info: The information about the customer’s order (the Order Number ({{order_no}}) placeholder is optional).

Route Scheduled - Customer Alerting and Notifications

 

In the SMS tab, you can set up the text/message for the SMS Messaging Notifications that will be sent to all customers associated with the corresponding dispatched route.

Route Scheduled - Customer Alerting and Notifications

 

SMS Notifications are sent out to customers as regular text messages, where you can define the contents of the text message and the sender. In addition to the custom text in your SMS notifications, you can also insert informative placeholders that retrieve data from particular Route4Me fixed attributes (i.e., order numbers, customers’ names, estimated arrival times, etc.) and automatically insert this data into your messages.

Route Scheduled - Customer Alerting and Notifications

 

How to Dispatch Routes

To dispatch a particular optimized multi stop route from the Routes List, in the Approved column, check the corresponding boxes next to the planned routes that you want to dispatch.

Route Scheduled - Customer Alerting and Notifications

 

To dispatch multiple routes with multiple destinations at a time, first, select the routes that you want to dispatch by checking the corresponding boxes, after that, go to Operations and then select Approved to Execute from the list.

Route Scheduled - Customer Alerting and Notifications

 

To dispatch the route that is opened in the Route Editor, first, go to Operations and then select Approved to Execute. Learn more about how to dispatch your routes.

Route Scheduled - Customer Alerting and Notifications

 

Once a particular route is dispatched (Approved to Execute), all customers that are associated with this route will receive an E-Mail and/or SMS Notification(s) with the predefined messages that can contain order details, time or arrival, the data retrieved by one or multiple placeholders, and virtually any other relevant information.

Route Scheduled - Customer Alerting and Notifications

 

All notification types are sent to the customers/prospects whose contact information is defined in the Customer section of the corresponding route stops. The Customer section of each route stop can be accessed and modified using the Route Editor in real-time.

Route Scheduled - Customer Alerting and Notifications

 

 

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About Route4Me

Route4Me has over 34,000 customers globally. Route4Me's Android and iPhone mobile apps have been downloaded over 2 million times since 2009. Extremely easy-to-use, Route4Me's apps create optimized routes, synchronize routes to mobile devices, enable communication with drivers and customers, offer turn-by-turn directions, delivery confirmation, and more. Behind the scenes, Route4Me's operational optimization platform combines high-performance algorithms with data science, machine learning, and big data to plan, optimize, and analyze routes of almost any size in real-time.

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