Notifications History – Open, Filter And Export Sent SMS And Email Alerts

Route4Me’s Customer Alerting and Notifications Module is designed to help you raise your customers’ satisfaction, save on expensive team resources, and automate many of your routing operations. Your Notifications History allows you to check when and how all customer notifications were sent from your account. Moreover, you can filter all sent notifications by trigger type, notification type, sub-user account, and more. For example, you can check all notifications that were sent from the account of a Regional Manager with multiple Drivers. All SMS Messaging notifications that were triggered by entering and leaving geofences. All Email notifications that were sent for a particular route or even a specific route destination, and so on. Furthermore, you can also export your notifications log for making reports, analyzing your operations, and other purposes.

Open Your Notification History Dashboard

Open Notification History – View Sent Notifications

To open the history of your notifications, go to “Analytics” and then “Notifications History” from the Navigation Menu. Your Notification History shows all notifications sent from your Route4Me account, including the notifications sent from the accounts of sub-users.

Filter Notification History – Filter Sent Notifications By Type, Time Frame, Trigger And Route ID

Next, you can filter all notifications by the preferred parameters. To display all notifications that were sent within a specific date range (i.e., today, yesterday, this month, etc.), click the Filter Button in the top right, and then click the “Time Frame” bar. Then, select your preferred date range and click the “Apply” button. After filtering your notifications by date range, you can also sort them from the latest to the earliest or vice versa by clicking on the Arrow Icon above the “Date” column.

In the Message column, you can read the contents of each notification. To read the full text of a particular notification, click this notification’s message in the Message column. NOTE: In your Notification History, any placeholders, such as “{{first_name}}” and “{{address}}”, will be replaced by the respective information on your account.

You can use the Notification Type filter to display only SMS Messaging notifications (SMS) or only Email notifications.

You can use the Trigger filter to display all notifications that were triggered by a specific action. Specifically, the action triggers correspond to the available Notification Types. Additionally, learn more about Route4Me’s Customer Notification Types.

You can use the Route ID filter to display all notifications that were triggered on and sent from a specific route. To do so, input the ID of the route that you want to check into the Route ID filter field. To get the Route ID of a particular route, you need to copy the ID number (digits and letters after “id=“) from the URL of the given route opened in the Route Editor.

Export Notification History – Download Sent Notifications As CSV Spreadsheet

Additionally, you can also export any of your notifications as a CSV file from your trusted route management software for various reporting or auditing purposes. To export your notifications, first, go to “Analytics” and then “Notification History” from the Navigation Menu. On the “Notification History” page, you can view all alerts and notifications sent from your Route4Me account.

Next, use the preferred parameter filters to display the notifications that you want to include in the exported file. Additionally, learn more about the different available Notification Settings and Route4Me’s Customer Notification Types. After applying one or multiple filters and displaying the preferred notifications, click the “Download” button to export all filtered notifications to your device as a CSV spreadsheet.