Customer Notifications White-Labeling & Service Provider Settings

With Route4Me’s Customer Alerting and Notifications, you are able to send out automated alert and geofence triggered notifications to your customers as SMS texts, E-Mails, and Voice Calls (learn more). Thus, you can make sure that your notifications are always received by your customers no matter what type of communication channels they prefer to use. In addition to the custom text in your notifications, you can also white-label your notifications by adjusting the preferred E-Mail, SMS, and Voice Calls Service Providers settings. To accommodate the particular needs of your business or unique business model, Route4Me enables you to customize from whom you want your customer to receive SMS Notifications, use custom templates with your company logos and color schemes for E-Mail Notifications, and more.

To adjust your white-labeling Customer Alerting and Notifications settings, first, go to “Notification Settings” from the navigation menu.

Next, go to the “Advanced” section from the menu on the left.

After that, in the “Service Providers” section, you can select the preferred E-Mail, SMS, and Voice Calls Service Providers for your Customer Alerting and Notifications Module. To do so, select the preferred option(s) in the corresponding drop-down list(s). Currently, Route4Me supports the following Service Providers for the corresponding Notification Types:

After selecting one or multiple Service Providers, in the “Service Providers Configuration” section, you can establish a connection between your Route4Me account and the selected Service Providers to enable the preferred white-labeling settings for your Notifications.

To set up a connection with your Telerivet account for customizing your SMS Notifications, first, click on the corresponding tab in the “Service Providers Configuration” section and then fill out the following fields:

• – Project ID: Your Telerivet Project ID. To learn how to get your Telerivet Project ID, you can visit this Telerivet Developer documentation page;
• – API Key: Your Telerivet API key. To learn how to get your Telerivet API key, you can visit this Telerivet Developer documentation page.

To set up a connection with your SendGrid account for customizing your E-Mail Notifications, first, click on the corresponding tab in the “Service Providers Configuration” section and then input your SendGrid API key into the corresponding field. To learn more about managing your SendGrid API key(s), visit this SendGrid Knowledge Center page.

To set up a connection with your Twilio account for customizing your SMS and Voice Calls Notifications, first, click on the corresponding tab in the “Service Providers Configuration” section and then fill out the following fields:

• – Account SID: Your 34 digit Twilio Security Identifier. To learn more about using Twilio Security Identifiers, visit this Twilio Docs page;
• – Auth Token: Your Twilio Auth Token. To learn more about using Twilio Auth Tokens, visit this Twilio Support Center.

To set up a connection with your Mandrill account for customizing your E-Mail Notifications, first, click on the corresponding tab in the “Service Providers Configuration” section and then input your Mandrill API key into the corresponding field. To learn how to get your Mandrill API key, contact Mandrill customer support.

By adjusting the preferred Service Provider settings for your E-Mail Notifications, you are able to send out white-labeled E-Mail Notifications with a custom design that accommodates the particular needs of your business or unique business model.

By adjusting the preferred Service Provider settings for your SMS Notifications, you are able to send out white-labeled SMS Notifications where you can define the sender of your messages.

By adjusting the preferred Service Provider settings for your Voice Calls Notifications, you are able to make automated white-labeled notification calls where you can define the caller of your Voice Calls Notifications.

To learn more about enabling your E-Mail, SMS, and Voice Calls Notifications, visit this page.