Accepted Orders – View To Be Delivered Orders, Accept Orders, Complete Orders

Route4Me’s Mobile Order Routing app for iPhone and Android provides seamless continuity throughout the entire route planning and optimization process, as well as mobile route navigation and completion. The Android Order Route Planner and iPhone Order Routing app enable drivers to accept and deliver scheduled orders. In this guide, you can learn how to accept orders and assign the dedicated “Accepted” Order Status, navigate to each corresponding customer address, deliver accepted orders, collect proof of delivery (POD) by completing mandatory tasks, process failed orders, and more.

NOTE: To enable Accept Orders on the main Route4Me Account of your business, contact Route4Me Support.

Filter Orders By Status, Scheduled Date And Distance From User

After orders are scheduled and assigned to a user, they can be accepted for delivery from the Android Order Delivery app or iPhone Order Delivery app. The Android and iPhone apps support identical Accepted Orders functionality. You can use the “Search” field to find specific orders by entering any of their order details or use filter options to open only those orders that match your preferred filters. To filter scheduled to-be-delivered orders by date range, follow these steps:

1. Enter your account email and password and tap the “Sign In” button to sign in to your account.
2. Tap “Today” (or the middle filter) and select “Date Range“.
3. Select the preferred date range on the calendar and tap “Done“.

After that, the app will show all orders scheduled for the specified date range in the Orders List. Learn more about the other filter options in the table below.

Accept To-Be-Delivered Orders On Android And iPhone Mobile App

To accept orders assigned to you, open your Android Route Planner or iPhone Delivery App, sign in to your account, and follow the steps below:

1. Tap the order you want to accept in the Orders List to open its corresponding order details.
2. Confirm the order details match the order you want to deliver.
3. Tap the “Accept” button.

The order’s associated Order Status will change to “Accepted“, and you’ll be able to start and navigate a route to the corresponding customer destination, deliver or complete the order, and collect proof of delivery.

Cancel Delivery Of Accepted Orders And Remove Accepted Order Status

In some cases, it may be necessary to unaccept an order. To cancel delivery of an order you’ve previously accepted and remove the “Accepted” status from that order, follow these steps:

1. Sign in to the app with your account and, on the Orders List, tap “To Be Delivered” (1st filter) and select “Accepted By Me” to show only orders you’ve previously accepted.
2. Tap the order you want to cancel delivery for to open its associated order details.
3. Tap the “Release” button. The order’s “Accepted” status will be removed, and it will revert to the status “To Be Delivered“.

You can learn how to navigate to order destinations, complete orders, and process failed orders further in this guide.

Complete Orders – Navigate To Customer Destinations And Deliver Orders

After accepting orders, you can use Route4Me’s in-app voice-guided navigation to seamlessly navigate to customer destinations and fulfill orders. To plan a route and navigate to a customer address, follow the steps below:

1. Sign in to the app with your account and, on the Orders List, tap the order you want to complete to open its associated order details.
2. Tap the Arrow Icon next to the “Destination Address” field to start navigation.
3. Follow the provided optimized directions to reach the order address.

Then, you can proceed with the order completion process at the customer destination.

Collect Proof Of Delivery – Deliver Orders And Complete Mandatory POD Workflow Tasks

Once you’ve arrived at the customer’s address, you can fulfill the order and collect proof of visit or delivery by completing mandatory and optional workflow tasks with the Route4Me Final Mile Order Fulfillment App. To do so, open the order details of the order you want to complete and follow these steps:

1. Tap the “Start Delivery” button.
2. Tap and complete each of the tasks under “Mandatory Tasks“. The order can only be marked as delivered after all mandatory workflow tasks are completed.
3. After completing all mandatory tasks and any preferred optional tasks, tap “Mark As Delivered” to complete the order.

Successfully delivered orders will get the “Delivered” status and will only be visible in the app when the “All Orders” filter is enabled. In some cases, you won’t be able to successfully fulfill orders and will have to mark orders as “Failed” or “Not Delivered“. You can learn how to do so further in this guide.

Failed Orders – Process Unsuccessful Orders And Failed Delivery Attempts

When it’s not possible to complete an order, you can seamlessly process failed orders similarly to delivering orders. To do so, open the order details of the order you attempted to deliver, tap “Not Delivered“, and follow the steps below:

1. Tap and complete each of the tasks under “Mandatory Tasks“. The order can only be marked as failed after all mandatory workflow tasks are completed.
2. If the workflow of the order you attempted to deliver includes the “Failed Code” mandatory task, select the code corresponding to the reason for unsuccessful delivery from the list and tap “Set Exception Code“.
3. After completing all mandatory tasks and any preferred optional tasks, tap “Mark As Not Delivered” to mark the order as failed.

Unsuccessfully delivered orders will get the “Attempted” status and will only be visible when the “All Orders” filter is enabled.