Route4Me Support And Customer Success Plans – Live Chat, Phone, Email, Submit A Case

To provide a seamless user experience and make sure you get the most out of your solution, Route4Me subscriptions come with 24/7 live chat, email and phone support, and developer support for APIs. Furthermore, Route4Me offers multiple Premium Support and Success Plans with account reviews, a dedicated account manager, access to the solutions engineering team, and more. This way, you can easily choose the best plan depending on your specific last mile needs and unique business model. In this guide, you can learn how to get help with your Route4Me account, customer support tools, and customer success plan types.

Signed-Out Users Route4Me Support Live Chat, Phone and Email

If you don’t have a Route4Me account or can’t sign into your Route4Me account, you can easily get in touch with us right from the Route4Me Website Home Page. To do so, simply click “Contact” in the top right corner of the screen and then select the preferred support option. Specifically, you can use the displayed Support Phone Number to speak to a Route4Me Routing Expert. Additionally, you can visit our Knowledge Base Support Portal and search for answers on your own.

Live Chat – Using Route4Me’s Support LiveChat as a Signed-Out User

To get an instant answer to your question, select the “Live Chat” option. After that, enter your contact details and then click on the “Start the Chat” button. After that, you can chat with a Route4Me Routing Expert in real-time.

Contact Us – Submitting Route4Me Support Request as Signed-Out User

To submit a detailed request or case, you can use the “Contact Us” form. Accordingly, you can use the form to describe your detailed case, select the preferred method of communication, and add additional details about your business or organization. After you submit the form, we will reach out to you with a solution as fast as possible.

Signed-In Users Route4Me Support Live Chat, Phone and Email

When you are signed into your Route4Me account, you can easily contact our support team right within your account. First, go to “Help” and then “Support” from the main menu and then select the preferred support channel.

Accordingly, the “Find an Answer” support method will automatically transfer you to the Route4Me Knowledge Base Support Portal. On our Support Portal, you can search for answers and browse through detailed tutorials and manuals. The “Call Us” support method will show a Route4Me Customer Success phone number.

Submit a Case – Submitting Route4Me Support Request as Signed-In User

The “Submit a Case” option allows you to submit a detailed case or request. In the “Submit a Case” form, you can outline your issue or request, provide steps to reproduce the issue, attach screenshots, specify how it affects your specific business and routing operations, and more. After submitting the form, our Routing Expert will reach out to you with answers or a solution.

Live Chat – Using Route4Me’s Support LiveChat as Signed-In User

For your convenience, you can use Route4Me’s Support Live Chat from any screen in your Route4Me account. This way, you can easily get help from a Route4Me Routing Expert at the same time as you are using the software. To open the Live Chat, simply click on the chat icon in the main navigation menu on the left. Alternatively, you can click on the Live Chat icon in the bottom right corner of your current software screen. Next, select the preferred team, enter the rest of the required details, and then start a real-time chat with a Route4Me Routing Expert.

Route4Me Mobile Apps Support – Live Chat, Phone and Email

Furthermore, Route4Me’s Mobile Apps support multiple mobile app support channels right in the app. To get support on Route4Me’s iOS Route Planner app, go to “Help” in the app’s main menu and then select the preferred help type. Additionally, learn more about Route4Me’s iOS Mobile App Settings and Support Types. Equally important, depending on your account settings, you can have different support types available. Additionally, learn more about the difference between Route4Me’s Mobile and Marketplace Subscriptions and the features they support.

Similarly, to get help when using Route4Me’s Android Route Planner app, go to “Help” in the app’s navigation menu and then select the preferred help type. Additionally, learn more about Route4Me’s Android Mobile App Settings and Support Types.

Route4Me Customer Success and Premium Support Subscription Plans

Route4Me’s subscriptions offer 24/7 live chat, email and phone user support, comprehensive support manuals and tutorials, and developer support for APIs. Moreover, Route4Me provides additional Premium Support and Success Plans that offer account reviews, dedicated account management, solutions engineering team access, and more. This way, you can easily choose the best plan for your specific last mile routing needs and unique business model. Additionally, learn more about Route4Me’s Customer Support Levels and Plan Types.

Equally important, you can choose the preferred support plan when you Create a New Route4Me Subscription and Account. Alternatively, you can use Route4Me’s Feature Manager to enable the preferred support plan on your existing account.