Getting Help When Using Route4Me’s iPhone Route Planner

At Route4Me, we avoid single points of failure. Thus, depending on the nature of your request, you can get in touch with us in multiple ways. Either you are an existing customer or a user without an account, Route4Me’s Customer Success Department is always ready to help you with any issues or questions that you may have when using our services. You can also browse through our Knowledge Base to learn more about using the Route4Me Web Platform, as well as Route4Me’s iOS and Android mobile apps.

 

To get help when using your Route4Me’s iPhone Route Planner, first, go to “More” from the navigation menu and then select “About” from the list.

Getting Help When Using Route4Me's iPhone Route Planner

 

If you want to learn more about using Route4Me’s iPhone Route Planner, select “Knowledge Base” to be transferred to Route4Me’s Support Portal where you can browse through useful tutorials and articles on how to use Route4Me.

Getting Help When Using Route4Me's iPhone Route Planner

 

To instantly get in touch with one of our experts through the online chat, select “Live Chat” from the list. After that, fill out the required contact details, choose the preferred language and then tap on the “Start the Chat” button accordingly.

Getting Help When Using Route4Me's iPhone Route Planner

 

If you want to submit a request or ask a particular question about the app and then get a call or email from one of our representatives, first, select “Contact Support” from the list. Next, fill out the contact form describing your question or issue and then tap on the “Submit” button to send us your request.

Getting Help When Using Route4Me's iPhone Route Planner

 

To enable the in-app tutorials that visually guide you through various features of your Route4Me’s iPhone Route Planner, select “Tutorial” from the list. After that, follow further tutorial instructions accordingly (learn more).

Getting Help When Using Route4Me's iPhone Route Planner

 

Route4Me’s iOS app is constantly evolving using bleeding-edge technologies inspired by our customers. If you ever experience any problems when using our app, we would really appreciate you submitting a log file that would help us to investigate the cause of the problem and fix it as quick as we can. To do so, first, select “Report a Problem” from the list, tap “Yes” to confirm and then attach an optional message that you think may help us with investigating the issue.

Getting Help When Using Route4Me's iPhone Route Planner

 

You can learn more about getting help when using Route4Me’s Android Route Planner here.

You can learn more about getting help when using the Route4Me Web Platform here.

 

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