How To Improve Cable And Telecom Service With Route Optimization
Cable and telecom customers demand punctual, professional service, especially when waiting at home for installations or repairs. Field service providers must rely on more than just accurate ETAs; they also need communication tools that keep customers informed and satisfied throughout the visit. Route optimization software helps streamline field operations, while GPS tracking and telematics integrations increase accountability and customer trust. With the right tools, you can deliver reliable service that keeps customers off social media and away from competitor offers.
But using route optimization software that accurately predicts ETA’s is not enough.
In order to truly keep your customers connected with you and your customer service team, you need a way to communicate with them. You must be able to automate arrival text messages or voice calls, track your driver on a map, and reschedule/cancel a visit interactively.
Route4Me allows you to maintain a consistent level of quality while visiting your customers. By arriving on time and staying connected with your customers, your company will avoid getting tons of negative complaints on rating websites and social media.
ETA’s get even more accurate when combined with our smartphone GPS tracking app. Plus, if you already have a telematics tracking solution, Route4Me’s proprietary telematics gateway can connect with up to 500 different telematics vendors.
Once connected, your customers will instantly see where your drivers and we’ll recompute their ETA in real-time.
- Telecom asset tracking allows you to make sure your team members are sticking to their routes and staying on schedule
- Get the most out of your telco assets with route optimization, geofencing, and other productivity-improving tools
- Our telecom asset management solution will help your team members communicate with each other, which leads to better service and happier customers
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About author: Daniel Archer
