How To Offer Curbside Pickup For Your Online Store In 2025

Curbside pickup, or click and collect, remains a key delivery option in 2025 for improving last mile logistics and meeting customer expectations. Offering curbside pickup lets your customers get their orders safely and efficiently while helping your business reduce delivery costs and streamline order handoffs. By integrating a curbside pickup app with your eCommerce store, you can coordinate every stage of the process and ensure a smooth, contactless handoff. This guide explains how to offer curbside pickup in four simple steps.

Set up curbside pickup by connecting your store, organizing order fulfillment, and ensuring a smooth customer handoff.

 

Table of Contents

 

1. Connect Your eCommerce Store To A Curbside Pickup App

The first step to offering curbside pickup is syncing your eCommerce orders with a dedicated curbside pickup app. Integration allows you to manage all online orders scheduled for pickup across multiple locations in a single app, giving you full visibility and control of your operations.
Open locations that offer local pickup on the Curbside Pickup mobile app and see available location orders.

 

2. Track And Trace Pickup Status And Prepare Pickups In Advance

Once orders are imported into the curbside pickup app, you can track each order’s status and prepare it ahead of the scheduled pickup time. The app can notify you when a customer arrives, confirm their vehicle details, and track when the order is picked up. Tracking orders in advance helps you optimize staff workflow and reduce wait times.

Add your curbside parking location and vehicle details for the Shopify pickup location manager to find you faster.

 

3. Provide Customers With Driving Directions

A curbside pickup app allows you to provide customers with driving directions directly to your pickup location. You can also share information about store hours, scheduling options, and any special instructions to ensure a smooth, contactless experience. Clear directions reduce confusion, minimize delays, and improve the overall customer experience.

Customers can use Route4Me's Shopify order tracking page to check order status, open curbside pickup location in Google Maps, and more.

 

4. Match Customers To Orders And Ensure Contactless Pickup

The app generates a QR code for each order, ensuring your staff loads the correct order into the right vehicle. This step minimizes errors, enhances operational efficiency, and maintains a fully contactless pickup process. Offering curbside pickup with QR verification also improves customer satisfaction and keeps your workflow organized.

Scan secure QR code for curbside pickup order confirmation using Route4Me's in-app barcode scanner.

 

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About author: Daniel Archer

With a background in pedagogy and writing instruction, Daniel is a former tenured English Instructor who, after nearly 20 years of teaching, transitioned into content strategy and leading writing teams for global brands. Now, as Technical Documentation Manager at Route4Me, he translates complex logistics technology into clear, accessible content that empowers users.

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Route4Me

About Route4Me

Route4Me has over 40,000 customers globally. Route4Me's Android and iPhone mobile apps have been downloaded over 2 million times since 2009. Extremely easy-to-use, Route4Me's apps create optimized routes, synchronize routes to mobile devices, enable communication with drivers and customers, offer turn-by-turn directions, delivery confirmation, and more. Behind the scenes, Route4Me's operational optimization platform combines high-performance algorithms with data science, machine learning, and big data to plan, optimize, and analyze routes of almost any size in real-time.