Troubleshooting Tracking Issues on iOS Devices

This article provides quick solutions for the most common tracking issues encountered on iPhones and iPads.

 

Check if the Correct User is Assigned

Go to the “Routes List” and verify the correct user assigned to the route. If the route is unassigned or assigned incorrectly, click on the Assign User/email address of the incorrect user.

iPhone route planning in Route4Me is easy when you know how to troubleshoot tracking issues

 

Next, type in the name of the user you want to assign the route to, then click apply.

iPhone route planning in Route4Me is easy when you know how to troubleshoot tracking issues

 

Check if the Device has Internet Connection

Make sure the driver’s iPhone or iPad is connected to the internet. The connection status is usually displayed in the status bar at the top of your device’s screen.

iPhone route planning in Route4Me is easy when you know how to troubleshoot tracking issues

If internet connection is unavailable because of network coverage, move to a location with better connection.

You can also check if internet connection is disabled for your device. To check if cellular data is enabled, you need to:

  1. Open the “Settings” app;
  2. Tap on “Cellular”;
  3. Check the “Cellular Data” switch and turn on if it’s turned off.

 

To check if Wi-Fi is enabled, perform the following steps:

  1. Open the “Settings” app;
  2. Tap “Wi-Fi”;
  3. Check the “Wi-Fi” switch and turn it on if necessary.

 

Verify Location Settings

In order to have Route4Me track your driver’s activity, you need to make sure that the location services are turned on for their mobile device.
Here’s how you can make sure location services are turned on the iPhone or iPad:

  1. Go to your phone’s Settings
  2. Tap Privacy → Location Services
  3. Toggle the switch to “On” if it’s turned off

 

If you are still having trouble after ensuring that the location services are turned on, adjust the customized location settings for the Route4Me app.

Find the Route4Me app in the app list and tap on it. In the “Allow Location Services” menu, make sure “Always” is selected.

 

Check it the Correct Route was Accessed on the Mobile Device

Determine if the correct route was accessed by the driver on their mobile device.

This can be done by the Dispatcher / Route Planner / Team Manager by checking the Activity Feed.

Go to Analytics → Activity Feed.

iPhone route planning in Route4Me is easy when you know how to troubleshoot tracking issues

 

Type in the name of the driver in the “Member Field.”

iPhone route planning in Route4Me is easy when you know how to troubleshoot tracking issues

 

Drivers can also verify the name of the route on their mobile device. When a route is open in the mobile app, the name appears at the top of the destinations list.

iPhone route planning in Route4Me is easy when you know how to troubleshoot tracking issues

 

Additional Steps and Fixes

If the GPS and Location Services Settings are enabled and the route is properly assigned to the correct driver, try the steps below, as they are known to resolve almost all issues.

  1. Force quit the app and any other open apps. Relaunch Route4me and see if the problem persists. Processor-intensive applications such as games or GPS tracking apps can cause intense strain on a phone, which results in tracking errors.
  2. Delete Route4Me from your phone and reinstall it from the app store. In case you have a mobile subscription, you will not be charged again, as long as you using the same Apple ID on your device as the one you were using at the time you signed up for the Route4Me subscription.
  3. Restart your cell phone, this can sometimes free up memory and restore functionality. Even smartphones and computers need a power-nap.
  4. If you have both a Wi-Fi and a mobile data connection enabled, turn off Wi-Fi before starting your routing. Wi-Fi is known to decrease the accuracy of your GPS and also cause network data transfer conflicts.
  5. Navigate to your device’s System Settings and from the Date and Time settings enable automatic time zone. This will prevent GPS points from being reported at an incorrect time when connecting to a GPS signal.
Was this article helpful?
Still can't find what you're looking for? Contact us