Troubleshooting Tracking Issues on iOS Devices

 

This article provides quick solutions for the most common GPS tracking issues encountered on iPhones and iPad so that you and your team of delivery drivers, field service technicians, dispatchers, route planners, field sales reps, or other field employees, can improve the efficiency of your last mile or middle mile operation, streamline communication, and gain better the visibility into your logistics processes.

 

Check if the Correct User is Assigned

Go to the Routes List and verify if the correct user is assigned to the planned multi stop route. If the route is unassigned or assigned incorrectly, click on the Assign User/email address of the incorrect user.

iPhone route planning in Route4Me is easy when you know how to troubleshoot tracking issues

 

Next, type in the name of the user you want to assign the route to, then click apply.

iPhone route planning in Route4Me is easy when you know how to troubleshoot tracking issues

 

Check if the Device has an Internet Connection

Make sure the driver’s iPhone or iPad is connected to the internet. The connection status is usually displayed in the status bar at the top of your device’s screen.

iPhone route planning in Route4Me is easy when you know how to troubleshoot tracking issues

If the internet connection is unavailable because of network coverage, move to a location with a better connection.

You can also check if the internet connection is disabled for your device. To check if cellular data is enabled, you need to:

  1. Open the Settings app;
  2. Tap on Cellular;
  3. Check the Cellular Data switch and turn it on if it’s turned off.

 

To check if Wi-Fi is enabled, perform the following steps:

  1. Open the Settings app;
  2. Tap Wi-Fi;
  3. Check the Wi-Fi switch and turn it on if necessary.

 

Verify Location Settings

In order to have Route4Me track your driver’s activity, you need to make sure that the location services are turned on for their mobile device.
Here’s how you can make sure location services are turned on the iPhone or iPad:

  1. Go to your phone’s Settings
  2. Tap Privacy → Location Services
  3. Toggle the switch to On if it’s turned off

 

If you are still having trouble after ensuring that the location services are turned on, adjust the customized location settings for the Route4Me multi stop route planner app.

Find the Route4Me route planner app in the app list and tap on it. In the Allow Location Services menu, make sure Always is selected.

 

Check if the Correct Route was Accessed on the Mobile Device

Determine if the correct planned multi stop route was accessed by the driver on their mobile device.

This can be done by the Dispatcher / Route Planner / Team Manager by checking the Activity Feed.

Go to Analytics → Activity Feed.

iPhone route planning in Route4Me is easy when you know how to troubleshoot tracking issues

 

Type in the name of the driver in the Member Field.

iPhone route planning in Route4Me is easy when you know how to troubleshoot tracking issues

 

Drivers can also verify the name of the route on their mobile devices. When a route is open in the mobile app, the name appears at the top of the destinations list.

iPhone route planning in Route4Me is easy when you know how to troubleshoot tracking issues

 

Additional Steps and Fixes

If the GPS and Location Services Settings are enabled and the planned route is properly assigned to the correct driver, try the steps below, as they are known to resolve almost all GPS tracking issues.

  1. Force quit the app and any other open apps. Relaunch Route4me and see if the GPS tracking issues persists. Processor-intensive applications such as games or GPS tracking apps can cause intense strain on a phone, which results in tracking errors.
  2. Delete the Route4Me route planner app from your phone and reinstall it from the app store. In case you have a mobile subscription, you will not be charged again, as long as you are using the same Apple ID on your device as the one you were using at the time you signed up for the Route4Me subscription.
  3. Restart your cell phone, this can sometimes free up memory and restore functionality. Even smartphones and computers need a power-nap.
  4. If you have both a Wi-Fi and a mobile data connection enabled, turn off Wi-Fi before starting your routing. Wi-Fi is known to decrease the accuracy of your GPS and also cause network data transfer conflicts.
  5. Navigate to your device’s System Settings and from the Date and Time settings enable automatic time zone. This will prevent GPS points from being reported at an incorrect time when connecting to a GPS signal.

 

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About Route4Me

Route4Me has over 34,000 customers globally. Route4Me's Android and iPhone mobile apps have been downloaded over 2 million times since 2009. Extremely easy-to-use, Route4Me's apps create optimized routes, synchronize routes to mobile devices, enable communication with drivers and customers, offer turn-by-turn directions, delivery confirmation, and more. Behind the scenes, Route4Me's operational optimization platform combines high-performance algorithms with data science, machine learning, and big data to plan, optimize, and analyze routes of almost any size in real-time.

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