Troubleshooting Tracking Issues on Android Devices

 

This article provides quick solutions for the most common real time GPS tracking issues encountered on Android devices. The Route4Me multi stop route planner Android app is compatible with approximately 25,000 different devices running the Android operating system (2015 estimate). GPS signal quality and behavior may differ depending on the make and model of your Android device.

For advanced GPS troubleshooting for your specific device, you can visit the manufacturer’s official website.

 

Check If the Correct User Is Assigned

For troubleshooting real time GPS tracking issues, go to the Routes List and verify the correct user assigned to the route. If the route is unassigned or assigned incorrectly, click on the Assign User/email address of the incorrect user.

An android route planner, Route4Me easily troubleshoots tracking issues

 

 

Next, type in the name of the user you want to assign the multi stop route to, then click apply.

An android route planner, Route4Me easily troubleshoots tracking issues

 

Check If the Device Has Internet Connection

Make sure your Android device is connected to the internet. The internet connection status is usually displayed in the status bar at the top of your device’s screen.

An android route planner, Route4Me easily troubleshoots tracking issues

 

 

If the internet connection is unavailable because of network coverage, move to a location with a better connection.

You can also check if the internet connection is disabled on your device:

  1. Go to Settings → Networks.
  2. Choose the type of internet connection you want to use (WiFi or mobile data) and enable it if it’s disabled.

 

Verify Location Settings

  1. Open your phone’s Settings app;
  2. Tap Location;
  3. Depending on your device and Android OS version, make sure all options such as Location, Location services, and Location reporting are enabled.

Current versions of the Android OS use three location modes: High accuracy, Battery saving, and Device only. The recommended option for using the Route4Me mobile app is the High Accuracy mode. This option uses your device’s built-in GPS receiver to determine your location, and it additionally uses your Wi-Fi or cellular connection. If the GPS signal is lost, the data connection is a fallback, thus minimizing downtime.

On your mobile device, go to Settings → Location → Mode and make sure High Accuracy is selected.

 

Check If the Correct Route was Accessed on the Mobile Device

Determine if the correct route was accessed by the driver on their mobile device.

This can be done by the Dispatcher / Route Planner / Team Manager by checking the Activity Feed.

Go to Analytics → Activity Feed.

An android route planner, Route4Me easily troubleshoots tracking issues

 

Type in the name of the driver in the Member Field.

An android route planner, Route4Me easily troubleshoots tracking issues

Verify the activity feed list to see if the correct route was accessed by the driver.

 

Disable Battery Saver Mode

Devices running Android 5.0 and higher have a built-in Battery Saver mode designed to automatically help increase battery life.
Battery saver limits the number of functions, including location services, which are used by the Route4Me app for tracking the driver’s location.

Check if the battery saver mode is enabled:

  1. Open your device’s Settings app;
  2. Go to the Battery;
  3. Select Battery Saver;
  4. Set the switch to Off.

 

If none of the steps above help you, please contact [email protected]

 

 

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About Route4Me

Route4Me has over 34,000 customers globally. Route4Me's Android and iPhone mobile apps have been downloaded over 2 million times since 2009. Extremely easy-to-use, Route4Me's apps create optimized routes, synchronize routes to mobile devices, enable communication with drivers and customers, offer turn-by-turn directions, delivery confirmation, and more. Behind the scenes, Route4Me's operational optimization platform combines high-performance algorithms with data science, machine learning, and big data to plan, optimize, and analyze routes of almost any size in real-time.

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