Troubleshooting Tracking Issues on Android Devices

This article provides quick solutions for the most common tracking issues encountered on Android devices. The Route4Me Android app is compatible with approximately 25,000 different devices running the Android operating system (2015 estimate). GPS signal quality and behavior may differ depending on make and model.

For advanced GPS troubleshooting for your specific device, you can visit the manufacturer’s official website.

 

Check if the Correct User is Assigned

Go to the “Routes List” and verify the correct user assigned to the route. If the route is unassigned or assigned incorrectly, click on the Assign User/email address of the incorrect user.

An android route planner, Route4Me easily troubleshoots tracking issues

 

 

Next, type in the name of the user you want to assign the route to, then click apply.

An android route planner, Route4Me easily troubleshoots tracking issues

 

Check if the Device has Internet Connection

Make sure your device is connected to the internet. The connection status is usually displayed in the status bar at the top of your device’s screen.

An android route planner, Route4Me easily troubleshoots tracking issues

 

 

If internet connection is unavailable because of network coverage, move to a location with better connection.

You can also check if internet connection is disabled for your device:

  1. Go to Settings → Networks.
  2. Choose the type of internet connection you want to use (WiFi or mobile data) and enable if it’s disabled.

 

Verify Location Settings

  1. Open your phone’s “Settings” app;
  2. Tap “Location;”
  3. Depending on your device and Android OS version, make sure all options such as Location, Location services, and Location reporting are enabled.

Current versions of the Android OS use three location modes: “High accuracy,” “Battery saving,” and “Device only.” The recommended option for using the Route4Me mobile app is the “High Accuracy” mode. This option uses your device’s built in GPS receiver to determine your location, and it additionally uses your Wi-Fi or cellular connection. If the GPS signal is lost, the data connection is a fallback, thus minimizing downtime.

On your mobile device, go to Settings → Location → Mode and make sure “High Accuracy” is selected.

 

Check it the Correct Route was Accessed on the Mobile Device

Determine if the correct route was accessed by the driver on their mobile device.

This can be done by the Dispatcher / Route Planner / Team Manager by checking the Activity Feed.

Go to Analytics → Activity Feed.

An android route planner, Route4Me easily troubleshoots tracking issues

 

Type in the name of the driver in the “Member Field.”

An android route planner, Route4Me easily troubleshoots tracking issues

Verify the activity feed list to see if the correct route was accessed by the driver.

 

Disable “Battery Saver” Mode

Devices running Android 5.0 and higher have a built-in Battery Saver mode designed to automatically help increase battery life.
Battery saver limits the number of functions, including location services, which are used by the Route4Me app for tracking the driver’s location.

Check if the battery saver mode is enabled:

  1. Open your device’s “Settings” app;
  2. Go to the “Battery;”
  3. Select “Battery Saver;”
  4. Set the switch to “Off.”

 

If none of the steps above help you, please contact [email protected]

 

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