Team Communication with the Two-Way Real-Time Chat

Managers, dispatchers or route planners can communicate with drivers in real time by using the Route4Me’s two-way Real-Time Chat. This feature provides a quick and efficient way of communication within the Route4Me’s web and mobile applications.

 

To start the Real-Time Chat, first, open the route(s) assigned to the driver you want to communicate with. Then, in the Route Editor:

  1. Click on the “Map Settings” on the Routes Map and check the “Activity Feed” box;
  2. The Activity Feed will open on your right side of the screen. In the Activity Feed, you can see all the activities performed on the route and open the Real-Time Chat respectively.

Route4Me is the best routing app where you can communicate with your team in real time

 

To open the Real-Time Chat, click on the orange chat icon in the top right corner.

Route4Me is the best routing app where you can communicate with your team in real time

 

Type in your message and click “Send.”

Route4Me is the best routing app where you can communicate with your team in real time

 

The team members assigned to the route will receive a notification on their mobile devices.

Route4Me is the best routing app where you can communicate with your team in real time

 

The messages can be sent, stored and displayed in the Activity Feed that can be accessed in:

  1. The Route Editor on the Route4Me’s website;
  2. In the Activity Feed section of the Route4Me’s Android and IOS applications.

Route4Me is the best routing app where you can communicate with your team in real time

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