Enable Email, SMS, and Voice Call Customer Notifications

With Route4Me’s Customer Alerting and Notifications Module, you are able to send out alert and geofence triggered notifications to your customers as SMS texts, E-Mails, and Voice Calls. Thus, you can make sure that your notifications are always received by your customers no matter what type of communication channels they prefer to use. Moreover, you can set up custom time windows for each notification type so that notifications are sent to customers only during their hours of availability. In addition to the custom text in your customer notifications, you can also use informative placeholders that retrieve data from particular Route4Me fixed attributes (i.e., order numbers, customers’ names, estimated arrival times, etc.) and automatically insert this data into your notification messages.

To enable SMS, E-Mail, and Voice Call customer notifications, first, go to Notification Settings from the navigation menu.

Next, go to the Notifications tab from the menu on the left.

After that, click on the corresponding icons to enable the Email, SMS Messaging, and Voice Call notification types.

Next, you can define a custom time window for each notification type by specifying the preferred time restrictions in the following fields:

• The Earliest Notification (Local Time) fields specify the time not earlier than which the corresponding notifications can be sent to customers (regardless of the route’s schedule or time of execution);
• The Latest Notification (Local Time) fields specify the time not later than which the corresponding notifications can be sent to customers (regardless of the route’s schedule or time of execution).

For example, if the Earliest Notification time is set to 09:00 AM and the Latest Notification time is set to 08:00 PM, then, the corresponding notifications can be sent to customers only within the time window between 09:00 AM and 08:00 PM (not earlier or later than those two values).

E-Mail Notifications are sent out to customers as regular e-mails, where you can also adjust the e-mail contents/message (with placeholders), the subject of the email and the name of the sender, as well as use custom templates with custom design.

SMS Notifications are sent out to customers as regular text messages, where you can define the contents of the text message and the sender. In addition to the custom text in your SMS notifications, you can also insert informative placeholders that retrieve data from particular Route4Me fixed attributes (i.e., order numbers, customers’ names, estimated arrival times, etc.) and automatically insert this data into your messages.

Voice Call Notifications are received by customers as regular phone calls, where the pre-defined message is dictated by a robot. When creating messages for Voice Call notifications, you can also use placeholders.

All notification types are sent to the customers/prospects whose contact information is defined in the Customer section of the corresponding route stops. The Customer section of each route stop can be accessed and modified using the Route Editor in real-time.