Enabling E-Mail, SMS, and Voice Call Notifications

With Route4Me’s Customer Alerting and Notifications Module, you are able to send out alert and geofence triggered notifications to your customers as SMS texts, E-Mails, and Voice Calls. Thus, you can make sure that your notifications are always received by your customers no matter what type of communication channels they prefer to use. Moreover, you can set up custom time windows for each notification type so that notifications are sent to customers only during their hours of availability. In addition to the custom text in your notifications, you can also use informative placeholders that retrieve data from particular Route4Me fixed attributes (i.e., order numbers, customers’ names, estimated arrival times, etc.) and automatically insert this data into your notification messages (learn more).

Enabling E-Mail, SMS, and Voice Call Notifications

 

To enable SMS, E-Mail, and Voice Call notifications, first, go to “Notification Settings” from the navigation menu.

Enabling E-Mail, SMS and Voice Call Notifications

 

Next, go to the “Notifications” tab from the menu on the left.

Enabling E-Mail, SMS and Voice Call Notifications

 

After that, click on the corresponding icons to enable the preferred notifications type(s).

Enabling E-Mail, SMS and Voice Call Notifications

 

Next, you can define a custom time window for each notification type by specifying the preferred time restrictions in the following fields:

  • – The “Earliest Notification (Local Time)” fields specify the time not earlier than which the corresponding notifications can be sent to customers (regardless of the route’s schedule or time of execution);
  • – The “Latest Notification (Local Time)” fields specify the time not later than which the corresponding notifications can be sent to customers (regardless of the route’s schedule or time of execution).

For example, if the “Earliest Notification” time is set to “09:00 AM” and the “Latest Notification” time is set to “08:00 PM,” then, the corresponding notifications can be sent to customers only within the time window between 09:00 AM and 08:00 PM (not earlier or later than those two values).

Enabling E-Mail, SMS and Voice Call Notifications

 

E-Mail Notifications are sent out to customers as regular e-mails, where you can also adjust the e-mail contents/message (with placeholders), the subject of the email and the name of the sender, as well as use custom templates with custom design (learn more).

Enabling E-Mail, SMS and Voice Call Notifications

 

SMS Notifications are sent out to customers as regular text messages, where you can define the contents of the text message and the sender. In addition to the custom text in your SMS notifications, you can also insert informative placeholders that retrieve data from particular Route4Me fixed attributes (i.e., order numbers, customers’ names, estimated arrival times, etc.) and automatically insert this data into your messages (learn more).

Enabling E-Mail, SMS, and Voice Call Notifications

 

Voice Call Notifications are received by customers as regular phone calls, where the pre-defined message is dictated by a robot. When creating messages for Voice Call notifications, you can also use placeholders.

Enabling E-Mail, SMS, and Voice Call Notifications

 

All notification types are sent to the customers/prospects whose contact information is defined in the “Customer” section of the corresponding route stops. The “Customer” section of each route stop can be accessed and modified using the Route Editor in real-time.

Enabling E-Mail, SMS and Voice Call Notifications

 

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